Flight delay and cancellation compensation, Jet2.com ONLY

JPears

I've got 3 Ryanair flights this summer.....

Jet2 were absurdly expensive (double) for same trips...

NoviceAngel

JPears wrote: »

I've got 3 Ryanair flights this summer.....

Jet2 were absurdly expensive (double) for same trips...

Be scared :doh: be very scared I hope you have the Dr on speed dial

Squirreling

Just a quick thank you to the experts on the forum. Jet2 did an excellent job in responding to our email setting out the circumstances of our delay on RegHedges flight. They paid out the compensation in line with RegHedge’s post, without asking for this. They very quickly refunded the cost of our aborted flight which enabled us to fund the replacement journey back to the UK.
So overall it’s case closed as far as I’m concerned, which encourages me to continue to be a Jet2 customer.
Thanks for the advice which has been very useful. I’m still learning at my age!

NoviceAngel

A good result in there then squirreling, but they should have done much more at the time you were bumped off, they should have certainly helped you get onward travel and pay directly for that themselves. Not to mention meals and soft drinks.

Good result though, at least your case didn’t become overly messy. :beer:

JPears

Good result squirreling.

Has Jet2 turned a corner?
How many times have we said that before........

Tyzap

JPears wrote: »

Good result squirreling.

Has Jet2 turned a corner?

NO, I'm still waiting for a court date for a relatives claim which J2 are stupidly defending for no good reason:mad:

NoviceAngel

Well I was going to respond to JPs post but I know it was very tongue in cheek. What’s that saying... something to do with a leopard and it’s spots

NoviceAngel

JPears wrote: »

Good result squirreling.

Has Jet2 turned a corner......

I’ll take the bait....

NO they can’t even fly in a f-ing straight line

John.T

Quick bit of advise needed of what to do next...?
In December last year we had a 4.5hour delay on a Lapland holiday flying home from KIttilla (Finland) to Manchester.
The initial delay was due to Jet2 not engaging enough staff to open enough check in desks to deal with the known volume of their passengers. we were kept on the coaches in the carpark & then to the rear of the check in area for over 2 hours. Rep informed us Jet2 had too many flights due Santa trips leaving at same time as their Ski holidays. Check in was not opened until our scheduled departure time.
Which lead to boarding the aircraft 80min late.
There was then a technical fault - which meant we were sat on the tarmac for another 3 hours, which meant we needed a second de-ice.

Jet2 have systematically rejected my claim for the statutory compensation with ever changing excuses :-

• Our First email was rejected as they would not accept a claim emailed via the Resolver website
- Stating that we needed to put our complaint in writing. - Even though an email is in writing,
- AND we had attached a completed 261/2004 EU Complaint form, with copies of tickets etc.

• Our second letter complete with copies of all of the above was also initially rejected,
As it had only been signed by the lead passenger of the family booking.
- Despite all three names being listed in the letter,
- All three names on the 261/2004 EU complaint form,
- All three names matched the tickets, and the original booking details.

• The second letter was then rejected again
- Jet2 were now claiming the aircraft was delayed due to “significant snowfall”,
- and being held up in a queue awaiting de-icing.

• The third letter was again rejected, but their response now acknowledges the technical issue.
- Jet2 states that the snowfall didn’t need to be exceptional or freak, but is an event which is non inherent in the normal activity of the air carrier.
- Also claiming that waiting to be de-iced was the root cause of the delay.
- I have argued that any air carrier operating flights to Lapland which is within the arctic circle should expect snow & freezing temperatures, so de-icing of an aircraft would be inherent to the normal activity of that flight.

• The fourth letter was rejected, as Jet2 are claiming “Peskova” to try to eliminate part of the delay.
- They are totally ignoring the delay at check in.
- They have incorrectly tried to claim that all passenger were boarded an hour prior to actual boarding time (which I have proved with time stamped photo's of us on the plane steps)
- They have now quantified the time waiting to be de-iced as 1 hour 50 mins (110mins)

• The fifth letter has again been rejected, and Jet2 have now sent their fabricated flight statistics to support their “Peskova” case to reduce the total delay.
- They are still totally ignoring the delay at check in.
- They have now ignored the fact that they incorrectly tried to claim that all passenger were boarded an hour prior to actual boarding time.
- They have now increased the time waiting to be de-iced to 2 hours 23 mins (143mins)

Jet2 seem to employ a special legal team just to try to avoid their responsibilities / obligations for compensation, & their CEO braggs about not joining an ADR.

The revised time line they have issued on their flight statistics report in their letter of 28th March, still in no way reflects the true events of that day, at best it contains the mistakes I have highlighted, or at worst it has been deliberately fabricated to try to avoid their obligations for compensation under EC Regulation 261/2004.

Overall we were at the airport for over 7+ hours sat on a coach in the car park, queuing at check in, sat on the plane on the tarmac - so this totally ruined the Santa Trip for all the young children & their parents.

I have now wrote a lengthy letter setting out the facts, which I tried to upload to the CAA PACT site, as per the MSE suggestion. BUT before I could upload the letters - the site say it can not proceed as both airports are EU?

there is an email for them which I was going to send everything to but I have over 20mb of scanned correspondence.

Any advice would be appreciated

Justice13075

Firstly put your flight details into bottonline and then euclaim. if they say you are due compensation then you pretty much are. Download and read Vauban's guide. On page 6 is a letter before action template letter, copy it with your details and send it to them giving them 14 days to pay. Ask them to send you a deadlock letter if they won't pay up so you can go to arbitration. They have strung you along long enough, it's a pity you didn't come here earlier ( if you knew about this site ) it would have saved you a lot of time and effort.