Flight delay and cancellation compensation, Jet2.com ONLY

jpsartre

Does it matter for purposes of delay compensation? Botts say you're possibly due €400 which essentially means your flight was delayed more than 3 hours.

Aseli

Hi jpsartre,

Ye s, because they said that it was an extraordinary circumstance a d not their fault. They also said, it happened on the day, but I disagree with them, but have no proof yet.

Thanks

Tyzap

Aseli wrote: »

Thanks Tyzap!
It was the flight to Budapest on 31/08/2018 from Leeds with LS431. It was delayed with more than 3 hours.
Could somebody please check if I remember well seeing it on Flightradar's "Event Timeline" that there were changes to our schedule days prior to the day of of our flight?
Thank you in advance!

Hi,

Your flight departed LBA at about 18.25 UTC and arrived at BUD at around 20.56 UTC.

There are two requirements to qualify for compensation..

A. That your flight arrive 3 or more hours after the scheduled arrival time as stated on you itinerary, and
B. That the reason for the delay was not an EC.

Good luck.

Aseli

Thanks Tyzap. What do you mean when you said "That the reason for the delay was not an EC"?
Cheers

Tyzap

Aseli wrote: »

Thanks Tyzap. What do you mean when you said "That the reason for the delay was not an EC"?
Cheers

An EC is an 'extraordinary circumstance' which is the only valid excuse the airline can use to refuse to pay compensation.

It covers such things as...

What Are extraordinary circumstances?
Acts of terrorism or sabotage
Security risks
Extreme weather conditions e.g. volcanic ash cloud
Political or civil unrest
Hidden manufacturing defects
Industrial action (strikes unrelated to the airline such as baggage handlers or air traffic control)

What Are NOT extraordinary circumstances?
Issues with airline staff e.g. crew turning up late or understaffing
Bad weather affecting a previous flight, causing your flight to be delayed
Denied boarding due to the flight being overbooked
Technical problems with the aircraft (except hidden manufacturing defects or problems caused by sabotage)

There is a good read up here...

https://www.bottonline.co.uk/flight-delay-compensation/claim-guides/what-are-extraordinary-circumstances

or also on the CAA website.

Good luck.

Aseli

Thank you.
They claim that it was because of an extraordinary circumstance.
But I think the schedule changed days before. Hence I was hoping to get confirmation through event logs showing details of the flight days before on flightradar. Could anybody help with that please?

DrA_Harrogate

1. If Jet2 were going to mess about with the departure time they need to give you I think it's 2 weeks notice, so it depends what you mean by 'think'.
2. The above observation may be superfluous if you use the compensation check faciltity offered by Boots.


In any event if it has not already been suggested obtain Vauban's guide (google) and work through it. It will answer many of the questions you put.

JPears

That would be Botts. I don't think Boots have expanded into flight delay claims

JPears

Aseli, you really need to download and read Vauban's guide (as has already been suggested a dozen posts earlier in the thread. You need to grasp the basics of the claim process if you want to go forward with a DIY claim.
Or hand it over to a NWNF firm, such as Botts.

lauradee1984

Hi there - just wondering if anyone can help.

We were delayed from Lanzarote to Manchester LS892 on 10th January 4.15pm by just over 4 hours. 2 adults and a child. I have completed the letter and sent it off to Jet2 and received a response saying that they have looked in to it and;

- the cabin crew were unable to make the flight due to a smell on the aircraft leaving them feeling unwell
- on looking in to the smell on the aircraft they found a minor issue with the plane and so brought another over from Alicante to take us home - hence the delay.

They therefore say that we are not eligible for compensation as it was beyond their control.

Where do I go from here?

Thanks in advance!!