Flight delay and cancellation compensation, Jet2.com ONLY

HJSJ

Thanks. Yes, resolved a few days before I proceeded with Bott.
Right, I will have to look into my booking info from them re free child place.

Bradders1983_2

I have received an acknowledgement letter from jet 2 regarding my claim. No timescales provided. How long should I wait? TIA

Aseli

Hi All,

I'd need your advice and possibly your help.
We flew to Budapest on 31/08/2018 from Leeds with LS431 and it was delayed with more than 3 hours. It wasn't pleasant at all and our folks needed to hang around in Budapest waiting for us to land for obviously hours and drove us for more than 3 hours from Budapest once we landed.
Anyways, I launched a claim using their online claim form after checking the exact delay and information indicated on different websites. After a nearly a couple of months wait we received an official letter from them stating that the delay was not their fault as there was somebody who needed medical assistance on the flight before us. Usually I'd see this as reasonable explanation, but I seem to recall seeing changes to our flight's schedule on one of the websites (I think flightradar, in their "Event Timeline") which would suggest that their explanation of a sudden change in circumstances is not in line if the schedule changed days ago.
The problem is that I haven't screenshotted the flightradar (?) information back in early September and now I can't check if my memory functions well unless I subscribe with them. I can do this as well, I'm just not 100% sure if I remember correctly and I also don't know if the information I can (would) see on flightradar is correct or where do they get it from.
So I have a few questions:
1) Does anybody have a flightradar account who can help me out?
2) Is flightradar's data trustworthy? Could I use it in an argument with Jet2?
3) What else can I do at this moment as Jet2 states the delay cause was out of their control?

Thank you very much for your help in advance!!

Tyzap

Bradders1983 wrote: »

I have received an acknowledgement letter from jet 2 regarding my claim. No timescales provided. How long should I wait? TIA

I'd give then 21 days max.

Justice13075

Aseli wrote: »

Hi All,

I'd need your advice and possibly your help.
We flew to Budapest on 31/08/2018 from Leeds with LS431 and it was delayed with more than 3 hours. It wasn't pleasant at all and our folks needed to hang around in Budapest waiting for us to land for obviously hours and drove us for more than 3 hours from Budapest once we landed.
Anyways, I launched a claim using their online claim form after checking the exact delay and information indicated on different websites. After a nearly a couple of months wait we received an official letter from them stating that the delay was not their fault as there was somebody who needed medical assistance on the flight before us. Usually I'd see this as reasonable explanation, but I seem to recall seeing changes to our flight's schedule on one of the websites (I think flightradar, in their "Event Timeline") which would suggest that their explanation of a sudden change in circumstances is not in line if the schedule changed days ago.
The problem is that I haven't screenshotted the flightradar (?) information back in early September and now I can't check if my memory functions well unless I subscribe with them. I can do this as well, I'm just not 100% sure if I remember correctly and I also don't know if the information I can (would) see on flightradar is correct or where do they get it from.
So I have a few questions:
1) Does anybody have a flightradar account who can help me out?
2) Is flightradar's data trustworthy? Could I use it in an argument with Jet2?
3) What else can I do at this moment as Jet2 states the delay cause was out of their control?

Thank you very much for your help in advance!!

Start by putting your flight details into bottonline and euclaim and see what they say about compensation.

Aseli

Thanks Justice13075.
Both of them say that I'd eligible for a claim. What do you reckon I should do now?

Justice13075

Google and download Vaubans guide and read. On page 6 is a template letter before action, fill it in and send it to them giving them 14 days to pay or you will take action against them in the small claims court. If they refuse to pay you either start proceedings (which we will help you with) or you can hand it over to one of the companies mentioned above. They will take approx 30%. You are due €400 per passenger.
Good Luck

Aseli

Hi All,

Does anybody have a flightradar account who could help me checking something from August?
Much appreciated!
Thank you!

Tyzap

Aseli wrote: »

Hi All,

Does anybody have a flightradar account who could help me checking something from August?
Much appreciated!
Thank you!

Hi,

Post your details and we can take a look. There are lots of willing hands where J2 are concerned.

Good luck.

Aseli

Tyzap wrote: »

Hi,

Post your details and we can take a look. There are lots of willing hands where J2 are concerned.

Good luck.

Thanks Tyzap!
It was the flight to Budapest on 31/08/2018 from Leeds with LS431. It was delayed with more than 3 hours.
Could somebody please check if I remember well seeing it on Flightradar's "Event Timeline" that there were changes to our schedule days prior to the day of of our flight?
Thank you in advance!