Flight delay and cancellation compensation, Jet2.com ONLY

Tyzap

g0wfv wrote: »

Do Jet2 even reply to their website form? The reason I ask is that I've escalated from the web form to email and now letter - 2 months so far without reply other than to my email stating they only accept claims via letter. Stalling tactics me thinks?

No doubt.

They do accept and react to claims via their website.

I'm helping a relative who started their claim in May and has just issued court proceedings against them. They drag their feet as much as possible in an effort to put you off your claim, as you have already noticed.

Don't give in just because they are making it difficult for you, become more determined and issue proceedings against them via MCOL, so long as you feel your case is strong enough. With the courts breathing down their necks, yet again, they will take your case much more seriously. If they have already paid other passengers on that flight it is very unlikely to get as far as a court before they cave in.

Good luck.

JPears

Tyzap, I hope you and your family member are sending a strongly worded complaint to the CAA about Jet2's behaviour?��

g0wfv

Tyzap wrote: »

Don't give in just because they are making it difficult for you.

I don't intend to give in. Thanks is for the reply. As I say though, took an email to raise a response, however have since mailed them a claim for 4 pax delayed 3hrs 9min delay due to technical issues (as announced by the Captain at the time).

For anyone else interested, LS759, 19 Aug 18, scheduled @ MAH 1215, actual gate time 1524. Fault announced by Captain after taxi (on time-ish) to runway and return to gate as "problem with the APU" which he elected to get fixed at MAN rather than downroute ....

Justice13075

It is not the gate time that matters it is when the doors are opened.

g0wfv

Absolutely, but both landing and gate times were after 3 hrs, so the unrecorded doors open time is irrelevant to me (other than it adds to the delay!)

Tyzap

g0wfv wrote: »

Absolutely, but both landing and gate times were after 3 hrs, so the unrecorded doors open time is irrelevant to me (other than it adds to the delay!)

It sounds like you have a 'slam dunk' case:)

Tyzap

JPears wrote: »

Tyzap, I hope you and your family member are sending a strongly worded complaint to the CAA about Jet2's behaviour?��

We will once the case is settled with a favourable outcome:)

g0wfv

Tyzap wrote: »

It sounds like you have a 'slam dunk' case:)

Reading what Jet2 are like trying to wangle out of these things, I'm not counting my chickens just yet ...

HJSJ

Hi all,

I would just like to say thanks for the help with getting our compensation from Jet2. I'm not sure if anyone can remember but I sent them a letter with documentation on 29/8, sent further NBA around 30/9. Received the standard correspondence from both letters. Proceeded after 14 days with Bott and Co but didn't actually sign anything with them. Unbeknowns to me they had carried on with sending paperwork etc prior to getting signed copies of the agreement. I rang Jet2 customer services on Monday this week, spoke to a lovely bloke who very helpfully told me my case had been resolved and a cheque had been raised on the 18/10 he then gave me information to contact the delays team should my cheque not arrive. It arrived this morning, however, it was only for 3 of us not the 4 as anticipated.
One of the places was a free child place but from the items I have previously read it sounds like I should still be able to claim for this?
Does anyone have any other/conflicting information on this. I will email the delays team just to hear their rationale.
Really I guess my question is has anyone had a claim with a free child place and been compensated for the full party?
Thanks ��

JPears

If you paid anything, even an admin fee or seat booking, for child then they are due compensation.
Are you sure you didn't sign anything with Botts? They may be expecting a fee....Unless your cheque was made out before Botts sent any paperwork.