Flight delay and cancellation compensation, Jet2.com ONLY

Tyzap

mabenson wrote: »

Further to the flight from Kos to Stansted via Cologne, Bott+co said because it had air traffic control involved it would count as exceptional circumstances and so they won't take it further.

Hi Matt,

The fact that Bott & Co will not act for you does not necessarily mean you do not have a good case. Your flight was not directly affected by the problems at Stansted Airport or, it appears, any ATC decision or strike. The reasons you were delayed are twofold, the late incoming flight and the crew running out of operating hours. Neither of those are EC's (extraordinary circumstances) which would exempt the airline from it's compensation obligation.

J2 do not participate in any ADR scheme so you can refer your claim to the CAA directly. It's a free service and they should find in your favour.

https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-the-CAA-can-help/

Give it a try, you have nothing to lose.

Good luck.

kukoo

Thank you Tyzap, I will write to Jet2 first and see what they say. Thanks

zAndy1

NBA letter sent to Jet2 last Friday (12/10) , today I received cheques totalling £1400 for the 4 passengers on my booking ref flight LS274 from Alicante to Leeds Bradford on 24/8. Woohoo , what a fantastic result

NoviceAngel

Well done :T:T Andy

A good result, such a shame that you had to issue the NBA.

PomBear

But they were quick off the mark when it was issued - so there was quite clearly no defence that they thought they could get away with attempting to run...

Anyway, an excellent result!

JPears

zAndy, please fill in the CAA survey AND send a letter of complaint to CAA regarding you being forced to issue an NBA to get a result for a valid claim.

legal_magpie

Agreed. Our aim is to get the law changed so that airlines automatically pay compensation to passengers who are entitled to it as a matter of course.

zAndy1

JPears wrote: »

zAndy, please fill in the CAA survey AND send a letter of complaint to CAA regarding you being forced to issue an NBA to get a result for a valid claim.

To be fair I noticed the letter I received yesterday was dated the 9th October which was before I sent the NBA letter so it does seem they dealt with it within 6 weeks of my original claim letter which is pretty impressive. I do wonder how much the fact the holiday cost well in excess of £4000 was a factor in them dealing with it so quickly, I bet if I'd just booked the flights with them they might not have been so accommodating....

NoviceAngel

You’re quite correct in the fact that because of ABTA they treat their Jet2holidays customers differently to Jet2 flight only customers that don’t benefit from ABTA this mainly occurs when it comes to right to care entitlement. I suffered at their behest earlier this year.

PomBear

NoviceAngel wrote: »

You’re quite correct in the fact that because of ABTA they treat their Jet2holidays customers differently to Jet2 flight only customers that don’t benefit from ABTA this mainly occurs when it comes to right to care entitlement. I suffered at their behest earlier this year.

Whilst I would agree they treat their holiday customers differently (they did get us home eventually and put us up in a hotel when our flight was delayed), I don’t think it makes them any more likely to pay out. As you will all remember, they defended my claim for nearly a year, settling just 10 days before hearing on receipt of my witness statement. I think our family holiday was c. £3,500. So, not far off the cost of Andy’s. I think they will try to defend any claim where they think they can get away with it (assuming they don’t have a genuine defence). And, as we all know here, the passenger is always going to be at a disadvantage in trying to establish the actual facts of the case.