Flight delay and cancellation compensation, Jet2.com ONLY

NoviceAngel

Yet another one, this time it is relevant to our flight. Notice slight variations from the cancellation letter from Thursday.

Jet2.com wrote:

Dear Customer,

Jet2.com and Jet2holidays have been monitoring the Severe Weather that is currently affecting Leeds Bradford Airport.

Taking all information that we have into account, Jet2.com and Jet2holidays have made the difficult decision to cancel flight LS316 Paris Charles De Gaulle to Leeds Bradford today.

Customers due to travel on this Jet2.com flight are advised to contact the Alyzia team at Charles De Gaulle Airport or contact 0044 333 300 0042 for further assistance (Open Mon to Fri 08:00 to 21:00 and Sat/Sun 09:00 to 18:00).

We will be offering all customers a full refund of either their flights tickets or a change of flight to an alternative date where available.

Any additional costs, such as car parking or road/rail transportation should be recovered via your travel insurer.

Jet2holidays Package Holiday and City Break Customers:

Please contact our Kompas representative who will be waiting from 4pm at the Central Meeting Point in the airport.

We sincerely apologise for these cancellations which are unfortunately beyond our control.

Kind Regards

Customer Operations Team

Jet2.com
Customer Services
PO Box 284
Leeds
LS11 1GE

JPears

The cynic in me would suggest that this correction is seemingly disingenuous.
The damage has already been done, the required effect achieved of Jet2 misleading their customers with the result they have avoided significant costs that they are legally and morally required to cover in their duty of care.
A friend was due to fly from Leeds to Lanzarote on Thursday, the day after it snowed heavily. High winds and drifting. Kept hanging on before eventually cancelled after 6 hours of waiting. Other airlines cancelled far earlier. Next flight 48 hours later but allegedly told by staff that unable to rebook as no seats. Looked directly online, 2 seats available, higher expense, still not willing to rebook/reroute so friends booked independently. Jet2 now being arsey about making up the difference as they should do under re-routing regulations.
Once again shame on you.

NoviceAngel

JPears wrote: »

.........Looked directly online, 2 seats available, higher expense, still not willing to rebook/reroute so friends booked independently. Jet2 now being arsey about making up the difference as they should do under re-routing regulations.
Once again shame on you.

Exactly JP, I was also told no seats available, which was simply untrue, I've also had to purchase NEW tickets, however I have not accepted a refund from any of my bookings as yet.

It will take me some time to work out the best way to word my claim to J2. I can imagine it will be a tightrope walk through the legislation.

However, that will be done over the coming days, hopefully with lots of help from yourself and others.

ohh and by the way I'm home :beer::j:j:j:j:j:j:j

:beer:
NoviceAngel

Tyzap

NoviceAngel wrote: »

It will take me some time to work out the best way to word my claim to J2. I can imagine it will be a tightrope walk through the legislation.

However, that will be done over the coming days, hopefully with lots of help from yourself and others.



NoviceAngel

J2's stance on not signing up to ADR may be a blessing in disguise.

You can take your claim straight to the CAA when they refuse your request for the repayment of costs and additional flights:T

NoviceAngel

Tyzap wrote: »

J2's stance on not signing up to ADR may be a blessing in disguise.

You can take your claim straight to the CAA when they refuse your request for the repayment of costs and additional flights:T

That's something I didn't know - I didn't think that they dealt with complaints from individuals.- EDIT (I should add because the return flight did not return from a UK airport) I thought the route was still LBA and MCOL, I know it's been a rocky relationship with the CAA. Let's hope they are our friends again lol

JPears

I think its the principle that Jet2 misinformed their customers, irrespective of the actual origin/destination that CAA might be interested in.
I'm not holding my breath though.

NoviceAngel

JPears wrote: »

I think its the principle that Jet2 misinformed their customers, irrespective of the actual origin/destination that CAA might be interested in.
I'm not holding my breath though.

You’re sooo old school JP, but so am I

PomBear

Given Jet2 haven’t met their obligations under EU261 but are, instead, their telling passengers to claim on their travel insurance, I am surprised the insurers haven’t cottoned on to this and challenged Jet2 through the courts... Now, there’s a thought

NoviceAngel

PomBear wrote: »

Given Jet2 haven’t met their obligations under EU261 but are, instead, their telling passengers to claim on their travel insurance, I am surprised the insurers haven’t cottoned on to this and challenged Jet2 through the courts... Now, there’s a thought

That’s a perfectly valid point of view, unfortunately the travel insurance companys are going to reject claims on that basis. And it really isn’t necessary for them to spend money on a court case, if they are not liable and the airline is, they will simply reject any claim.

I suppose it is down to the psssenger and not the insurance companies to ensure that they get either a fefund for the flight or the ‘care package’ until the next available flight

PomBear

NoviceAngel wrote: »

That’s a perfectly valid point of view, unfortunately the travel insurance companys are going to reject claims on that basis. And it really isn’t necessary for them to spend money on a court case, if they are not liable and the airline is, they will simply reject any claim.

I suppose it is down to the psssenger and not the insurance companies to ensure that they get either a fefund for the flight or the ‘care package’ until the next available flight

Yes, you are right. Just checked my policy and it has the caveat ‘that you cannot claim from another source’ written in. I wonder how many passengers will have been completely screwed over by Jet2’s blatant misguidance?

Not sure if you are aware of the consumer rights programme ‘You & Yours’ that airs weekdays on Radio 4? Wonder whether you should flag it with them, NoviceAngel?