Flight delay and cancellation compensation, Jet2.com ONLY

NoviceAngel

Tyzap wrote: »

Jet2 explains why it will not join up to a CAA recommended ADR scheme.

https://www.jet2.com/News/Jet2_com_and_Alternative_Dispute_Resolution_(ADR)/

https://www.jet2.com/News/Jet2_com_Statement_and_Letter_Alternative_Dispute_Resolution/

Note also the very low number of PACT referrals in the first link.

I don’t think they liked you referring to their second link, it’s gone already

If Jet2 are monitoring this forum, then please can you contact me by PM and inform me of my passenger rights under EC261/2004 and confirm to me that my additional costs now in excess of £1.000 will be fully refunded ? A PM stays a PM and no details will be given out on the open forum, you have genuine customers stranded in CDG since Thursday with no more flights due till Sunday.

Forum members will want to know if you have reached out to me, so I will tell them yes or no - but no usernames or details of any conversations will be posted on the open forum..

(Some of that sounded so American “reached out” where did that come from?)


Well J2 do fly to the USA!!

Tyzap

Here is a letter from J2 to the CAA,it is on the J2 website, it contains 'facts' that some claimants may find surprising...

https://www.dartgroup.co.uk/uploadedFiles/Dart_Group_Plc/Shared_Resources/Documents/pdf/letter-andrew-haines.pdf

Facts like this...

We currently pay qualifying claims within 5 days of receipt...

and

Since October 2014, we have promptly paid out may millions to customers in compensation for valid delay claims under regulation EU261.

and

We believe that the above track record in dealing with claims speaks for itself,...

No doubt you will let us and the CAA know if this is not the case.

NoviceAngel

Ill be writing my own letter to Mr Hains including the J2 letter handed out at CDG as soon as I get back to the UK.

PomBear

NoviceAngel, did you record the announcement, when you tried the helpline, that stated a refund would be given but didn’t provide the options you were entitled to? Could be useful as evidence....

Better be quick though. Now I’ve posted this, they will no doubt change it.

JPears

Jet2 and Ryanair seem to have a habit of sticking their necks' out with fighting talk, only to find it comes back and bites them, hard.
Keep going folks, keep plugging away at these money grabbers.
All the best from the alleged "ringleader" !!!55357;!!!56841;

NoviceAngel

PomBear wrote: »

NoviceAngel, did you record the announcement, when you tried the helpline, that stated a refund would be given but didn’t provide the options you were entitled to? Could be useful as evidence....

Better be quick though. Now I’ve posted this, they will no doubt change it.

Hi PomBear,

It wasn’t a recorded message, it was the ‘emergency helpline’ but all they said was ‘the only think we have been told to offer is a refund because you are flight only’ I informed them of their EC261 obligations only and they just repeated the refund option, I was told the option to transfer to another flight was not possible.

PomBear

No doubt their call centre operatives are kept in the dark about passenger rights too.

NoviceAngel

PomBear wrote: »

No doubt their call centre operatives are kept in the dark about passenger rights too.

I think they are just following orders, if they have been told the only thing you can do is offer passengers full refunds then that’s what they’ll do. I’ve just posted in the Ryanair thread as it seems they are also denying passengers rights that come under EC261.

NoviceAngel

Just to let everyone know, our 3rd departure has also been cancelled - now due to fog at LBA, still no help with transfers, hotel accommodation or food.

Jet2 still saying we are not covered under EC261/2004 because we are flight only.

We are now booked onto Mondays flight out of here.

Words fail me, cant add anything more

NoviceAngel

Now I’ve had an email about a flight I’m not even booked on:T

Jet2.com wrote:

Dear Customer

Jet2.com and Jet2holidays have been monitoring the severe weather currently affecting Leeds Bradford Airport.

Taking all information that we have into account, Jet2.com and Jet2holidays have made the difficult decision to cancel flight LS315 Leeds Bradford to Paris today.
Customers due to travel on this Jet2.com flight or a Jet2holidays package holiday using this service today are advised to contact 0333 300 0042 for further assistance.

We will be offering all customers a full refund of either their flights tickets (Jet2.com) or package holiday (Jet2holidays) or a change of flight/holiday to an alternative date. Any additional costs, such as car parking or road/rail transportation should be recovered via your travel insurer.

We sincerely apologise for these cancellations which are unfortunately beyond our control.

Customer Operations Team

Jet2.com
Customer Services
PO Box 284
Leeds
LS11 1GE