Flight delay and cancellation compensation, Jet2.com ONLY

NoviceAngel

Tyzap wrote: »

:Legal Magpie,

Jet2 seem to have done a 180.

Certainly sorted a lot of their problems out, shares on the up, a growing modern fleet, successfully moved into the SE market, etc etc

Perhaps it's all due to us;)

Enjoy your holiday.

I’m pessimistic, I’m also enjoying a short break in Paris, courtesy of J2, nothing appears to have changed from my point of view but I have to admit after a short de-icing we did set off with just a 10 min delay.

The return flight isn’t for a few days, but I have to tell you all it’s blooming cold up the Eiffel Tower this time of year. The aircraft we flew on was obviously the last of the old stock. I hope it gets us back before they scrap it.

Tyzap

NoviceAngel wrote: »

I’m pessimistic, I’m also enjoying a short break in Paris, courtesy of J2, nothing appears to have changed from my point of view but I have to admit after a short de-icing we did set off with just a 10 min delay.

The return flight isn’t for a few days, but I have to tell you all it’s blooming cold up the Eiffel Tower this time of year. The aircraft we flew on was obviously the last of the old stock. I hope it gets us back before they scrap it.

Commercially they are doing better. Thats not to say they are going to shower their Yorkshire kinfolk with new aircraft tho:p

A few weeks before I go a little further south than you. Hope you enjoy romantic Paris.

Tyzap

Jet2 explains why it will not join up to a CAA recommended ADR scheme.

https://www.jet2.com/News/Jet2_com_and_Alternative_Dispute_Resolution_(ADR)/

https://www.jet2.com/News/Jet2_com_Statement_and_Letter_Alternative_Dispute_Resolution/

Note also the very low number of PACT referrals in the first link.

PomBear

From your link, Tyzap:

“Not all airlines are the same, and many are not like Jet2.com and do not have industry-leading processes for dealing with complaints and claims for compensation.” That will be making every passenger with a legitimate claim take them to court, then :rotfl:

JPears

PomBear wrote: »

From your link, Tyzap:

“Not all airlines are the same, and many are not like Jet2.com and do not have industry-leading processes for dealing with complaints and claims for compensation.” That will be making every passenger with a legitimate claim take them to court, then :rotfl:

Yep.
And loosing several Supreme Court cases - Industry-leading.....

Tyzap

Our very own NoviceAngel is currently stranded at CDG airport after Jet2 cancelled his fight back to Leeds Bradford airport today.

After being given a help line number to call he had wait for the 23 calls ahead of him to be answered first. He was then erroneously or mischievously told that because his booking was 'flight only' he could only claim a full refund, they refused to offer any other help, no meals, no refreshments, no transport, no phone calls and no hotel. In other words no 'right to care' which is what the regulations stipulate he, and ALL the other passengers should be offered.

Hey Jet2, this is what the regulations say...

Cancellation
1. In case of cancellation of a flight, the passengers concerned shall:
(a) be offered assistance by the operating air carrier in accord- ance with Article 8; and
(b) be offered assistance by the operating air carrier in accord- ance with Article 9(1)(a) and 9(2), as well as, in event of re- routing when the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight, the assistance specified in Article 9(1)(b) and 9(1)(c);

NoviceAngel has been forced to book and pay for a taxi to a hotel, book and pay for that hotel, pay for his meals etc and then another taxi back to the airport where he has booked and paid for tomorrows Jet2 flight back to Leeds!! This after Jet2 told him that all flights were booked up for the next few days.

Under the EC261 regulations it was Jet2's responsibility to take care of all of that for him, he has been badly let down and the regulations have been flouted, well done Jet2. I don't think you have heard the end of this.

PomBear

NoviceAngel wrote: »

I’m pessimistic, I’m also enjoying a short break in Paris, courtesy of J2, nothing appears to have changed from my point of view but I have to admit after a short de-icing we did set off with just a 10 min delay.

It appears NoviceAngel’s pessimism was well-placed...

NoviceAngel

Tyzap wrote: »

Our very own NoviceAngel is currently stranded at CDG airport after Jet2 cancelled his fight back to Leeds Bradford airport today.

........ I don't think you have heard the end of this.

They certainly haven’t, many were enraged, one pregnant lady in tears with a two year old with her.

Some were desperately trying to get the Eurostar back, many just simply accepting a refund, it’s amazing how many passengers simply don’t know their rights.

I was on my soap box trying to advise as many passengers as I could but with the emergency helpline simply stating ‘All your entitled to is a refund.’ It was hard to help anyone. I advised everyone to make their own arrangements and claim it all back by producing receipts for taxis, overnight accommodation and meals.

It was an appuling lack of care and yet again Jet2 a disgrace to the airline industry.

Like Tyzap has said I’m booked on tomorrows flight, let’s hope it’s not a replay of today.

I must thank Tyzap for all his advice and assistance today. Even though I’m a regular on here, in times of stress and anxiety you even start to doubt your own mind about exactly what Jet2 should be doing to help.

A FULL report when I get back.

NoviceAngel

NoviceAngel

:eek:

NoviceAngel wrote: »

Like Tyzap has said Im booked on tomorrows flight, lets hope its not a replay of today.

Ohh yes! Another cancelled flight by J2 so the next available flight is Sunday evening, Ive now booked that flight and extended my stay at my current hotel for an additional 2 nights, all at my own cost, LBA confirm that tomorrows flight arrival from CDG has been cancelled but no official notification from J2.

Im not going to the airport at a cost of 50 Euro only to get a taxi back for another 50 Euro so Ill call J2 again in the morning just to inform them of my passenger rights...

I fully understand that this situation is a genuine EC so Im not entitled to compensation or anything for loss of earnings etc etc... but surely a place to stay and something to eat until they get me and my family back home, shouldnt really be asking too much ?

NoviceAngel

EDIT sorry for the lack of apostrophe but it!!!8217;s not working properly posting from my phone

legal_magpie

This is why the airlines must be compelled to tell all passengers of their rights and should be prosecuted and fined if they don't. Hopefully the snow will have gone by next week when we are due to fly back with Jet2 although we are on a package with them