Flight delay and cancellation compensation, Jet2.com ONLY

NoviceAngel

legal_magpie wrote: »

This is why the airlines must be compelled to tell all passengers of their rights and should be prosecuted and fined if they don't. Hopefully the snow will have gone by next week when we are due to fly back with Jet2 although we are on a package with them

Exactly, I hope you're somewhere warmer than Paris, they will look after you if you’re not flight only - I did witness that. What they fail to accept is that it doesn’t actually matter whether you booked a package or not - the same ‘duty of care’ exists.

NoviceAngel

Ok here goes the latest on your air passenger rights under EC261/2004

Jet2.com wrote:

Date: 01 March 2018

Issue: 1

Reference: LS316 Charles De Gaulle to Leeds Bradford



Dear Customer,

Jet2.com and Jet2holidays have been monitoring the current Weather Alert situation and snowfall affecting Leeds Bradford Airport today.

Taking all information that we have into account, Jet2.com and Jet2holidays have made the difficult decision to cancel flight LS316 Paris Charles De Gaulle to Leeds Bradford today.

Customers due to travel on this Jet2.com flight are advised to contact the Alyzia team at Charles De Gaulle Airport.

We will be offering all customers a full refund of either their flights tickets or a change of flight to an alternative date where available. Any additional costs, such as car parking or road/rail transportation should be recovered via your travel insurer.

Jet2holidays Customers

Please contact the Jumbo Tours representative at the Jet2 check in desk in terminal 3 who will advise on overnight accommodation for you.

We sincerely apologise for these cancellations which are unfortunately beyond our control.

Customer Operations Team

Jet2.com
Customer Services
PO Box 284
Leeds
LS11 1GE

JPears

So who is going to send of a copy of this missive to CAA showing how Jet2 continue to deliberatly lie to passengers about their rights under the reglation?
Leeds Bradford claims to be open today.
The drifting was VERY bad and wind chill meant the deicing was ineffective after 30 minutes...
Still very high winds today gusts 40-50mph.

NoviceAngel

Yes a Flybe has arrived and departed, had confirmation from Jet2 that ours today flight LS316 has been cancelled.

I was 102 in the phone queue!!

Offered no help today only a refund - which Ive refused.

PomBear

It’s interesting that they are differentiating between package and non-package customers for NoviceAngel’s flight.

Whilst I am taking them to court for a delay that was not EC (they claim it was), all passengers on that flight were accommodated over night, received transport to and from hotel and food vouchers. This was regardless of whether they were on a package or not. So they are definitely not consistent in their approach.

Tyzap

PomBear,

You just beat me to it.

Jet2.com (flight only) passengers and Jet2Holiday (package holidays) are being treated differently. It appears that J2 are adhering to the ABTA rules but not the EC261/2004 regulations.

The difference is that ABTA is a members scheme and EC261 is the law of the land. J2 are deliberately breaking the law.

Take what is happening now alongside what they have said in their statement about CAA ADR membership (see my post 3194) and you can see the pro ABTA and anti EC261 stance being developed.

The CAA need to instruct J2 to follow the law correctly or make full use of the enterprise act to protect passengers rights.

This is what the CAA say you are entitled to when delayed or cancelled...

https://www.caa.co.uk/Passengers/Resolving-travel-problems/Delays-cancellations/Your-rights/How-to-deal-with-flight-disruption/

JPears

Novice, have you emailed CAA with a copy of Jet2's misinformation to patients?

NoviceAngel

JPears wrote: »

Novice, have you emailed CAA with a copy of Jet2's misinformation to patients?

No I haven’t yet JP.

I’ll have to deal with it all when I get back. I re-read what the CAA have to say in relation to cancellations and when you compare that to the harsh reality of a cancellation with J2 they are worlds apart.

NoviceAngel

Taken from the CAA website

The_CAA wrote:

Once you decide to take a refund or to travel later than the first available flight, your airline has no obligation to provide you with food, drink or accommodation.

Its a disgrace when the emergency helpline says;All we can offer you is a full refund;In a cynical way to evade their responsibilities and trick a passenger into waving their rights away.

The final bill will run into hundreds for our delay.

Anybody any thoughts on why they cancelled todays flight home? J2 have been landing today but they cancelled the replacement flight I had booked within a couple of hours of booking it yesterday. They should not have cancelled this flight due to bad weather ? Does that mean compo finally comes in under 261 - cancelling a flight due to expected bad weather is a bit naughty.

legal_magpie

Last night, we had quite a few people in our hotel in Lanzarote who were due to fly back to Leeds/Bradford yesterday. So far as I know they were on package holidays with Jet2 (as we are). I was chatting to the J2 rep this afternoon and he and his colleagues were working flat out to help people and keep them informed. They were due to fly out this evening. I don't know what was happening to people on flight only but I hope you get home soon.