Flight delay and cancellation compensation, Jet2.com ONLY

legal_magpie

If it can be shown that Jet2 systematically and deliberately misinformed their passengers about their legal rights it is possible that Which might try to make a supercomplaint. This should be in addition to any complaint to the CAA who are already narked with Jet2 for refusing to sign up to ADR. Of course, with his background, they might have just singled out NoviceAngel as a troublemaker. !!!55357;!!!56832; (The numbers were supposed to be a smiley face)

NoviceAngel

legal_magpie wrote: »

....... Of course, with his background, they might have just singled out NoviceAngel as a troublemaker. !!!55357;!!!56832; (The numbers were supposed to be a smiley face)

Yeah smiley face problems too, you can!!!8217;t say can!!!8217;t you have to say cant - that sorted - me a trouble maker, well you wouldnt want to upset a trouble maker would you?

I would love to claim that benefit, and I haven!!!8217;t even issued the LBA yet !

Trouble maker is on the way lol

legal_magpie

Well, while this will be no comfort to those whose plans were messed up by the bad weather in the UK, Jet2 got us back from Lanzarote in comfort and the flight even landed 15 minutes early. And all the snow had gone. Good week to be away.

bevans

Copy of letter I sent to jet2.
Payment of 250 euros within 2 weeks.

"Hi,
I was a passenger on flight LS286 from Geneva to Leeds/Bradford, boarding card/pass is attached.
This flight was delayed over 3 hours and I wish to make a claim for compensation as per EU legislation 261/2004 to the value of 250euro as the flight was less than 1500km in distance.
Please let me know if you require any further details,"

Very good service in this case!!!

NoviceAngel

I've just written a lovely letter to Jet2 customer relations requesting just short of £1000.

I've have claimed for the hotel, taxi transfers and meals. I have deducted any alcohol and only claimed for soft drinks. Most of the cost is replacement flights, as Jet2 were only offering refunds and not re-routing or moving bookings onto another day. I've made it clear I want a refund from the additional flights purchased and not the original booked flight. We did everything we could to minimize costs. The hotel was a basic 3 star hotel, we purchased croissants for breakfast from a supermarket and even managed to have an evening meal at less than £20 per person.I haven't claimed for anything like metro fares during the days we were stranded, I'm not giving them wriggle room on this one. Of course a genuine EC, so no compensation there, I'm claiming duty of care.

I will also be sending Mr Haines at the CAA a copy of my claim and asking him to use their powers under the enterprise act. I'll post my covering letter to the CAA here later.

I've really no idea if my claim will be or wont be paid. However, if required I will start legal proceedings - let's hope it doesn't come to that again.

Are we taking bets ? Anyone think they will pay up without a fight this time. They should do it's a slam dunk of a case.

Cheers

NoviceAngel

King_Henrik

Our group were due to fly from Glasgow-Prague but flight was cancelled just 3 hrs before departure. I emailed them using the Resolver app and Jet2 have now responded advising they will only accept a written submission. As our flight was from cancelled, we hired a car and drove to Birmingham to catch a flight from there instead. Can anyone advise if we will be able to request compensation under EC 261/2004 as well as reasonable expenses inc car hire costs, food? Should i include any further information in support?

NoviceAngel

Hi King_Henrik,

I hope you havent accepted a refund of your flights? Duty of care ends at that point.

You are not due compensation under EC261/2004 as severe weather is classed as a genuine EC. However, you are due duty of care, which involves re-routing, alternate flights, meals and transfers. Please read the last few pages of this thread. All your questions have been answered over the last few days.

https://www.caa.co.uk/Passengers/Resolving-travel-problems/Delays-cancellations/Your-rights/How-to-deal-with-flight-disruption/

Cheers,

NoviceAngel

$nake_eye$

Hello, I was due to be on a flight from Malaga to Leeds Bradford last week which was cancelled due to snow at LBA. We were given a flight 24hrs later and put up in a hotel, but can I still claim compensation?

NoviceAngel

$nake_eye$ wrote: »

Hello, I was due to be on a flight from Malaga to Leeds Bradford last week which was cancelled due to snow at LBA. We were given a flight 24hrs later and put up in a hotel, but can I still claim compensation?

In a word ‘NO’ severe weather is classed as an EC Extaordinary Circumstance - I guess you were on a package holiday with J2?

$nake_eye$

Not on a package, just the standard flight as i had my own accommodation. But was put up for the night with Jet2 holidays in a decent hotel.