Flight delay and cancellation compensation, Jet2.com ONLY

minimoneysaver

Hopefully I won't get shot down, but which address do you use to send the second letter to, the PO Box or Low Fair Finder House?

Vauban

minimoneysaver wrote: »

What a charmer Vauban. I don't think it is unreasonable to ask a question. FAQ's have already been read, I was asking a question on a point raised. Manners cost nothing.

Mini: I have spent ages helping people on this forum, sharing what knowledge I have with other folk. But it's not unreasonable to refer you to the FAQs, which do answer the questions you're asking.

There are at least two such templates there. So it's not unreasonable to refer you those. And I don't think I was rude, but I apologise if it came across that way.

There's a broader point here though - and I'm not having a go at you personally: the airlines are not making this easy; it's not just a letter writing exercise. You are going to have to read up on 261/04 and Wallentin and Sturgeon, and then you are going to have to read up on how you take the airlines to court, and then (most likely for Jet2) you're actually going to have to do it.

If someone can't be bothered to read the (really good) FAQs that others have given their time to produce - or if they don't understand them - they should walk away now, or hand the claim over to a no-win-no-fee company to see if they'll take it on.

Vince Vauban

maghater

si1306 wrote: »

can anyone help i was on flight ls258 on 6th sept 2011 we were delayed by about 9 hour i have had a reply with ec, where do i go from here?? the reason for the delay was a Is damaged I was told wind had blown wheelchair ramp into it as handbrake was left off so im saying human error?
Jet2.com regrets to advise that the above flights will be delayed. Jet2.com sincerely apologises for any inconvenience caused. These flights will now operate to the below revised schedule:

LS257 Leeds Bradford (now operating from Manchester) to Palma - Departs: 15:55, Arrives: 19:30 (All times are local)

LS258 Palma to Leeds Bradford - Departs: 20:15, Arrives: 22:00 (All times are local)

There is no defence there, what are the ecs wind? isn't human error, it is negligence either by the airline staff, their agents, or possibly both. Leeds is a hub airport for jet2, and Manchester airport is only an hours drive away, should also be able to make something out of the fact that an airline with J2s resources should have been able react well within 9 hours to repair, replace, or charter another plane?

kuepper

I was given a letter for reasons at the airport and posted it earlier in the thread see post #216
http://forums.moneysavingexpert.com/showpost.php?p=59668869&postcount=216

I have now had a letter from jet2 saying they wont pay as

"The root cause was an unexpected technical fault to the aircraft scheduled to operate your flight. As a direct result this caused the delay to your flight. This was an extraordinary circumstance beyond Jet2.com's actual contol."

Unless I'm mistaken, this contradicts the statement in the letter I posted doesn't it? That seemed to suggest the problem was on an earlier flight.

I notice on other posts that people are advised to get a specific explanation for a technical fault before taking things further but I don't understand why. I am only going to complain to CAA in the first instance and it seems unnecessary to get more detailed info unless someone can explain otherwise

Vauban

kuepper wrote: »

I was given a letter for reasons at the airport and posted it earlier in the thread see post #216
http://forums.moneysavingexpert.com/showpost.php?p=59668869&postcount=216

I have now had a letter from jet2 saying they wont pay as

"The root cause was an unexpected technical fault to the aircraft scheduled to operate your flight. As a direct result this caused the delay to your flight. This was an extraordinary circumstance beyond Jet2.com's actual contol."

Unless I'm mistaken, this contradicts the statement in the letter I posted doesn't it? That seemed to suggest the problem was on an earlier flight.

I notice on other posts that people are advised to get a specific explanation for a technical fault before taking things further but I don't understand why. I am only going to complain to CAA in the first instance and it seems unnecessary to get more detailed info unless someone can explain otherwise

The CAA will take many months to investigate, and you will still need to take jet2 to court. Personally, I'd end the charade now and proceed to MCOL - which will still take many months.

kuepper

Vauban wrote: »

The CAA will take many months to investigate, and you will still need to take jet2 to court. Personally, I'd end the charade now and proceed to MCOL - which will still take many months.

CAA is fine by me. I'm not in any rush and not prepared to risk financial ruin by taking them to court and eventually losing in 1 or 2 yrs time

Vauban

kuepper wrote: »

CAA is fine by me. I'm not in any rush and not prepared to risk financial ruin by taking them to court and eventually losing in 1 or 2 yrs time

Er, why would you be risking financial ruin? That's not how the small court works.

The CAA isn't an alternative to Court: they can't make Jet2 pay up.

kuepper

Er, why would you be risking financial ruin? That's not how the small court works.

No but that's how the higher courts work- the loser pays. So if I won the case at the small claims court and Jet2 appealed and maybe appealed again and again if they lost again, if they eventually won via Appeal Court, Supreme Court etc I'd have to pay their costs. By that stage they'd have not just a solicitor but a QC assisted by a junior counsel as minimum, that's about £3k an hour for starters, so £21k a day x a few days of cases.

The CAA isn't an alternative to Court: they can't make Jet2 pay up.

They can put pressure on them to. The CAA wouldn't invite ppl to complain to them for flight delay comp if they couldn't do anything.

richardw

kuepper wrote: »

... So if I won the case at the small claims court and Jet2 appealed and maybe appealed again and again if they lost again, if they eventually won via Appeal Court....

Can defendants do that?

kuepper

richardw wrote: »

Can defendants do that?

see eg http://www.aboutsmallclaims.co.uk/set-aside-judgment-court-hearing.html and scroll down to 'appealing a small claims judgement'

I've been in this position myself. I won and thought that was the end of it. V pleased with myself for having won on my own vs the oppo who had oxford graduate barrister. A few days later I got letter saying they had applied to appeal on the grounds of a legal error by the judge (all couched in legalese and case law which I didn't understand) and have the judgement put on hold for time being . They were granted both. I then got a load of scary/incomprehensible documents from the court of appeal? - how many days did I think the case would last, the cost to me of providing new information etc. more docs which I didn't understand but I think I had to make decisions within 7 days. CAB advised me to drop it because of the risk of costs awarded to me etc. I couldn't drop it as I wasn't the one who'd appealed so I was really scared and out of my depth. I couldn't afford solicitor and pro bono barristers wouldnt represent me but CAB solicitor contacted the opposition who said if I didn't contest it they wouldn't ask for costs if they won. Grabbed their hands off - never again. So I didn't turn up and without my evidence the judges unsurprisingly found against me. If they hadn't done, it could have gone to supreme court and things could have got even worse. Strange feeling to want to lose a case but I just wanted it to be all over - it had taken more than a year of my life and caused immense stress for me and my family