Flight delay and cancellation compensation, Jet2.com ONLY

kuepper

stevemej123 wrote: »

Don't hold your breathe.
You will receive a response in about 2-3 weeks and it will say that the flight delay was caused by extraordinary circumstances, more specifically a flight safety shortcoming and for this reason compensation is not due.

I was given a letter for reasons at the airport and posted it earlier in the thread see post #216
http://forums.moneysavingexpert.com/showpost.php?p=59668869&postcount=216

northwest1965

Is there any way of finding out if Jet2 have been to court with any passenger claim yet?

Ich_2

I don't think any airline has been to court yet, there appear to be dates coming up in the next few weeks though

Mark2spark

northwest1965 wrote: »

Is there any way of finding out if Jet2 have been to court with any passenger claim yet?

Small claims track hearings aren't published so, no.
But it'll deffo make the national press once these cases start hitting the courts so I think it's pretty safe to say that there's not been any cases since Jeff Halsall as of yet.

si1306

can anyone help i was on flight ls258 on 6th sept 2011 we were delayed by about 9 hour i have had a reply with ec, where do i go from here?? the reason for the delay was a Is damaged I was told wind had blown wheelchair ramp into it as handbrake was left off so im saying human error?
Jet2.com regrets to advise that the above flights will be delayed. Jet2.com sincerely apologises for any inconvenience caused. These flights will now operate to the below revised schedule:

LS257 Leeds Bradford (now operating from Manchester) to Palma - Departs: 15:55, Arrives: 19:30 (All times are local)

LS258 Palma to Leeds Bradford - Departs: 20:15, Arrives: 22:00 (All times are local)

stevemej123

si1306 wrote: »

can anyone help i was on flight ls258 on 6th sept 2011 we were delayed by about 9 hour i have had a reply with ec, where do i go from here?? the reason for the delay was a Is damaged I was told wind had blown wheelchair ramp into it as handbrake was left off so im saying human error?
Jet2.com regrets to advise that the above flights will be delayed. Jet2.com sincerely apologises for any inconvenience caused. These flights will now operate to the below revised schedule:

LS257 Leeds Bradford (now operating from Manchester) to Palma - Departs: 15:55, Arrives: 19:30 (All times are local)

LS258 Palma to Leeds Bradford - Departs: 20:15, Arrives: 22:00 (All times are local)

This is the most clear-cut case I've seen. How can Jet2 possibly claim extraordinary circumstances. Bad staff training maybe. I honestly don't see how they could refuse to pay up.
have you reported this to the caa yet? I could see Jet2 having their arm twisted up their backs by the CAA and not even having to go to court.

JPears

EC is Jet2's stock response to EVERY claim, without exception, AFAIK.
Bit worrying if everything that affects their operations is outside of their control!;)

willhollis18

As an update on my case, my local CC has now requested the witness statements etc by the 14th April. No court date is actually set yet but at least they are starting the process.

In the meantime I have had another letter from Jet2 - they refer to the correct flight number (LS656) but the wrong date and therefore incorrectly advise the flight was delayed by only 1h38m and reject the claim on that basis. A clear indication that Jet2 are in a mess with their communication as they managed to get it right in the defense they filled!

Mark2spark

How hopeless is that! :rotfl:
They are digging themselves hole after hole. You should be able to turn it around to them not knowing what on earth they are talking about - make sure you request documentary evidence of anything they say in court, as clearly, their word isn't good enough.

hudcomih

Hello all, I was on Jet2 flight to Chambery recently that was delayed by over 4 hours. On boarding one of the barcode readers on the despatch desks was not working so the jet2 staff on that desk was recording boardings manually. After we had all boarded one of the crew was going up and down the aisles conducting a passenger count -- must have checked three or four times. We sat on the tarmac and departure time passed. Twenty minutes later the captain made an announcement that they were "having issues with the paperwork" but were in contact with head office to extend their take off slot. Well the issue wasn't resolved and the take off slot passed leading to more than a four hour wait on the tarmac.

I wrote the initial letter to Jet2 using the template from here, explaining the circumstances of the delay and that I was seeking under the EC regs. I have today received their standard response claiming EC's and that te delay was caused by "unexpected flight safety shortcomings"

I think this pretty open and shut as a failure of process led to the delay, but any advice or opinion is welcome before I issue a notice to before action.

Cheers.