Flight delay and cancellation compensation, Jet2.com ONLY

JPears

hudcomih wrote: »

Hello all, I was on Jet2 flight to Chambery recently that was delayed by over 4 hours. On boarding one of the barcode readers on the despatch desks was not working so the jet2 staff on that desk was recording boardings manually. After we had all boarded one of the crew was going up and down the aisles conducting a passenger count -- must have checked three or four times. We sat on the tarmac and departure time passed. Twenty minutes later the captain made an announcement that they were "having issues with the paperwork" but were in contact with head office to extend their take off slot. Well the issue wasn't resolved and the take off slot passed leading to more than a four hour wait on the tarmac.
I wrote the initial letter to Jet2 using the template from here, explaining the circumstances of the delay and that I was seeking under the EC regs. I have today received their standard response claiming EC's and that te delay was caused by "unexpected flight safety shortcomings"
I think this pretty open and shut as a failure of process led to the delay, but any advice or opinion is welcome before I issue a notice to before action.

Cheers.

Like I've said before. Jet2 stock answer to EVERYTHING appears to be to claim EC. Clearly this is BS in your case, as in most.
Have you issued an NBA or LBA in any of your communications with JET2? If so then MCOL is next route to take.

JPears

CC hearing date early June.:T

Letter states this case suitable for mediation. Any milage in this? Pretty clear cut case, compensation at a fixed level due thru EU laws. No apology or similar sought. Gives jet2 a chance to cough up, but then they have had plenty of time to do that. Mediator is not an ajudicator, only a facilitator.
Given that jet2 didn't even correspond in any meaningful fashion, I don't hold out much hope for mediation service.

booogle

My experience of mediation is the mediator tries to strike a deal to avoid the need for court. Defendants often offer a % of what you are claiming and there is a bit of negotiation with the mediator calling both parties. I don't think it's worth considering for these type of cases as they should be clear cut, and I would be after 100%.

Ich_2

But the court would possibly not look on it as a good thing if you refused to take part

booogle

I think it depends, in my case I used it but that was about something unrelated to flight compensation where it wasn't so clear cut. If you are confident in your facts and have case law, also maybe a CAA report like some have got then I see no point, you're not going to give any ground on what's due unless maybe you're claiming extra interest or something perhaps that you are prepared to give up.

minimoneysaver

I could really do with a little help please, I've had my first rejection letter from Jet2, for a flight that was delayed over 5 hours from CDG to MAN. They're blaming the delay on mechanical problems and say that therefore they won't pay out. Do I leave it or pursue the claim?

JPears

minimoneysaver wrote: »

I could really do with a little help please, I've had my first rejection letter from Jet2, for a flight that was delayed over 5 hours from CDG to MAN. They're blaming the delay on mechanical problems and say that therefore they won't pay out. Do I leave it or pursue the claim?

You (and us) need more information on the "mechanical problems". Write back for much greater detail, pointing out that there will be progression to legal recourse unless the compensation is paid.. If they wont give the info at this stage, they will have to during legal proceedings, which won't go in their favour if they have refused previousley.
Jet2s tactics are to block, procrastinate, mis-inform or refuse at every step.
I suspect this will come back on them quite soon.

minimoneysaver

Many thanks J Pears! Is there a standard letter format to follow or do I follow what you said? I really am not very good at all of this.

Vauban

minimoneysaver wrote: »

Many thanks J Pears! Is there a standard letter format to follow or do I follow what you said? I really am not very good at all of this.

Read the FAQs: it's all there.

minimoneysaver

What a charmer Vauban. I don't think it is unreasonable to ask a question. FAQ's have already been read, I was asking a question on a point raised. Manners cost nothing.