Flight delay and cancellation compensation, Jet2.com ONLY

Caz3121

CJH1957 wrote: »

Congrats to all who have won their case's.
Just wondering if there are many more on the forum waiting for a decision regarding their claim? My case was denied boarding \re-routing which I thought would have been straight forward but Botts have only just informed me that they intend to issue court proceeding.

mine has been with Botts for coming up to 2 years...4 hour+ technical delay
Apart from the standard status emails to all I have heard absolutely nothing

CJH1957

Cheers Caz ....... my claim hasn't been as long as yours and it was an email from me to Botts at start of week asking where my claim was up to that they decided to issue the court proceedings !!

Caz3121

I have mailed too asking for update, looking at the record online, I asked for updates in July 2014 and November 2014 and got nothing back. We will see if an email gets a response at lease

TOPSie

I tried a do-it-yourself approach to Jet2 for a 9 hours delay from Pisa in 2011 and got the standard run around. I put it in the hands of Bott and Co last May. Just checked my bank account and received payment yesterday. Major win then - apart from filling in a few on-line forms no hassle whatsoever :-)


The only problem I have now is that when we flew my two children were children, so I paid for them. As they count as individuals Bott & Co have paid their (MY!!) compensation to them.
Does anyone know a firm of solicitors who specialise in getting money back from your kids??? :-)
(that's a joke by the way)

NoviceAngel

Well done and congrats on you're success TOPSie.

Botts paid your kids their share! Disgusting!! It's like premium bonds, you HAVE to remember to get them back from your kids before they turn 18 otherwise the little blighters keep them all!

Well done and enjoy your compensation.

Cheers,

NoviceAngel

northwest1965

TOPSie wrote: »

The only problem I have now is that when we flew my two children were children, so I paid for them. As they count as individuals Bott & Co have paid their (MY!!) compensation to them.
Does anyone know a firm of solicitors who specialise in getting money back from your kids??? :-)
(that's a joke by the way)

Our claim is for my husband and his 2 kids. Botts don't have bank account numbers for them, will my husband get paid one amount if successful?

MayBe

Background :
Flight LS888 Prague - Manchester 7 May 2015 scheduled arrival time 20.05PM, actual arrival time 01.30AM 8 May 2015 (ie 5 hours 25 minutes late).

After reading ML’s advice and Vaubans guide used template letter to write to Jet2.com on 13 May 2015 claiming compensation re EC Regulation 261/2004 for myself and my partner ie total €500

Jet2.com replied 7 July 2015 explaining delay was due to runway closure at Prague and that the aircraft was diverted to Dresden. As this is an extraordinary circumstance no compensation is payable.

Sent reply letter 12 July 2015 that runway closure explanation inconsistent with:
a. our own experience in Prague (no announcements, very few delays on departure screens)
b. Captains announcement when we had boarded that delay was due to technical fault with original aircraft therefore replacement had to be flown to Prague
and contended that the runway closure explanation was borne out of Jet2.coms experience with the Huzar case and that as a technical fault was the real and PRIMARY cause of the delay this constituted a strong case for compensation to be paid.

Jet2.com replied 27 July 2015 and elaborated:
i. Prague runway closure was due to emergency landing of another aircraft
ii. whilst in Dresden the diverted aircraft had developed a technical fault, however Dresden is not an airport from which Jet2.com operates therefore no Jet2.com engineering support thus repair took a lot longer.

Other info:
Flightstats data of all departures from Prague on 7 May 2015 shows a number of departures 1700 – 1800 were delayed (just before the Jet2.com departure was due) but all were less than 1 hour, only LS888 experienced a delay in excess of 3 hours.

Some thoughts for next reply / step :

From comments on this and other threads it would appear Jet2.com are quite prepared to lie about the ‘real’ cause but how to prove if a runway closure occurred ? ie the real cause of the diversion was due to an in-flight fault ? (Flightstats data appears to indicate no other aircraft were diverted but their T&Cs prohibit use of their data in flight delay cases ?)

If I have understood Vaubans guide correctly even for extraordinary circumstances outside of an airlines control the flight operator must demonstrate that it took all reasonable measures to minimise the delay. Given the preceding the decision to attempt to repair an aircraft that is located at an airport that does not have Jet2.com engineering support is questionable ? ie the replacement aircraft should have been sent immediately, not after it was found the original aircraft was not repairable ? (Captain announced a REPLACEMENT - not a repaired – aircraft) And thus the runway closure and the consequential diversion to Dresden is a red herring ?

Would welcome comments / advice from the experts on this forum, thanks

howticklediam

MayBe wrote: »

Background :
Flight LS888 Prague - Manchester 7 May 2015 scheduled arrival time 20.05PM, actual arrival time 01.30AM 8 May 2015 (ie 5 hours 25 minutes late).

After reading ML’s advice and Vaubans guide used template letter to write to Jet2.com on 13 May 2015 claiming compensation re EC Regulation 261/2004 for myself and my partner ie total €500

Jet2.com replied 7 July 2015 explaining delay was due to runway closure at Prague and that the aircraft was diverted to Dresden. As this is an extraordinary circumstance no compensation is payable.

Sent reply letter 12 July 2015 that runway closure explanation inconsistent with:
a. our own experience in Prague (no announcements, very few delays on departure screens)
b. Captains announcement when we had boarded that delay was due to technical fault with original aircraft therefore replacement had to be flown to Prague
and contended that the runway closure explanation was borne out of Jet2.coms experience with the Huzar case and that as a technical fault was the real and PRIMARY cause of the delay this constituted a strong case for compensation to be paid.

Jet2.com replied 27 July 2015 and elaborated:
i. Prague runway closure was due to emergency landing of another aircraft
ii. whilst in Dresden the diverted aircraft had developed a technical fault, however Dresden is not an airport from which Jet2.com operates therefore no Jet2.com engineering support thus repair took a lot longer.

Other info:
Flightstats data of all departures from Prague on 7 May 2015 shows a number of departures 1700 – 1800 were delayed (just before the Jet2.com departure was due) but all were less than 1 hour, only LS888 experienced a delay in excess of 3 hours.

Some thoughts for next reply / step :

From comments on this and other threads it would appear Jet2.com are quite prepared to lie about the ‘real’ cause but how to prove if a runway closure occurred ? ie the real cause of the diversion was due to an in-flight fault ? (Flightstats data appears to indicate no other aircraft were diverted but their T&Cs prohibit use of their data in flight delay cases ?)

If I have understood Vaubans guide correctly even for extraordinary circumstances outside of an airlines control the flight operator must demonstrate that it took all reasonable measures to minimise the delay. Given the preceding the decision to attempt to repair an aircraft that is located at an airport that does not have Jet2.com engineering support is questionable ? ie the replacement aircraft should have been sent immediately, not after it was found the original aircraft was not repairable ? (Captain announced a REPLACEMENT - not a repaired – aircraft) And thus the runway closure and the consequential diversion to Dresden is a red herring ?

Would welcome comments / advice from the experts on this forum, thanks

I would say in theory you have a case as the technical fault (doesn't matter where it was) was the reason for the delay and the run way closure doesn't account for five hours delay. However you will probably have to do a lot of digging to prove your case and you can expect it to be defended. I wouldn't expect Jet2 to ever to pay out on something that isn't very clean cut, so you will probably need to take them to court.
Why not try the caa, they might be able to give you at least something to go on and their opinion will count for something in court. Also EASA will have a record of the closure, might be worth emailing them.
Or use a NWNF, they will tell you fairly quickly if it's worth pursuing, if they won't touch it, it's probably too complicated.

Tyzap

MayBe wrote: »

Background :
Flight LS888 Prague - Manchester 7 May 2015 scheduled arrival time 20.05PM, actual arrival time 01.30AM 8 May 2015 (ie 5 hours 25 minutes late).

Would welcome comments / advice from the experts on this forum, thanks

Hi Maybe,

Here is a little more information on the incident that may have caused your delay. Please take note of the 3rd comment following the report.

http://avherald.com/h?article=485e5ce5&opt=0

Good luck.

NoviceAngel

Hi Maybe,

I would suggest a NWNF in this case, you'll have a fight on your hands trying to get them to pay up, it's not a nice clean tech delay, I do think you are entitled though, the bulk of the delay was tech end of really.

Jet2 will do EVERYTHING they can to avoid paying.

Good luck and do let us know how you get on.

Cheers,

NoviceAngel