Flight delay and cancellation compensation, Jet2.com ONLY

NoviceAngel

I'm from Yorkshire, no chance I'm paying to check in, I might buy a better bottle of wine and raise a glass to Jet2 while I'm away!

Justice13075

The only thing tighter than a Yorkshireman is a crabs backside! LOL

Justice13075

Forgot to say " and that's watertight "

northwest1965

NoviceAngel wrote: »

So looks like I'll have to find some internet and a printer abroad just to check in on the return flight! What a farce

NA - Most hotels have a facility to let you do this. Going somewhere nice?:)

NoviceAngel

Just a break to Tenerife, need some sun and good wine .....

Mhairi85

Hi all, I'm looking for some advice or your experience. I submitted a complaint to Jet2 using Resolver and I've had a reply from Jet2 stating that I must submit my complaint in writing which is fine, however they state I must have the booking reference and boarding pass, which I don't.


Our flight was on 14th September 2012 from Malaga to Glasgow Int. It was due to leave at 12:30 and arrive at 14:45, the actual arrival time was 21:53, therefore over seven hours late. We were given 10 Euros to purchase food, which didn't stretch far over the ten hours we were in the airport for, having arrived to check in early. The delay was due to technical faults and they had to bring a crew from Manchester to bring the flight out from Glasgow to Malaga and for it's subsequent return.


My main question is, is it worth me taking it further? Should I push it with Jet2? I've contacted their customer services to ask them to provide proof that I did indeed check in, however they say they can't go back that far in their systems even with the flight number, time and date and my personal details. If I take it further is it the regulatory board in the UK or Spain I take it to?


Any help would be gratefully received.

JPears

Read Vauban's guide, all your answers are in there.

Justice13075

Your flight was (LS) Jet2 134

Flight stats shows a delay of departure of 391 minutes but no arrival time at Glasgow but we can assume it was more than 3 hours. So if the delay wasn't due to extraordinary circumstances you are entitled to 400euro per passenger.

Entered the details into Bott & Co nwnf solicitors who say you are entitled to the 400euro per passenger compensation.

Get cracking with Vaubans guide

mcaussieuk

I submitted a complaint to Jet2 using Resolver and I've had a reply from Jet2 stating that I must submit my complaint in writing which is fine, however they state I must have the booking reference and boarding pass, which I don't have. I can't believe that they expect me to have this information since it occurred in October last year.

Our flight LS168 on 12th October was due to leave at 8.35pm but didn't leave until 10.30pm. The reason our pilot gave was that the conveyor belt in Rome broke down which meant that they were late leaving there. Jet2 gave us letters when we checked in saying that there was a delay. Later they gave another letter saying that we could take food and drinks onboard as there would be no catering on the flight. We later dicovered that the plane left for its flight to Lanzarote without catering so that they could leave before the runways were closed for the night. When we got back we were unable to land because of fog and were diverted to Prestwick. They were going to bus us back to Glasgow International. The airport at Glasgow then reopened and the crew decided to stay on and fly back even though they were over their hours. We landed at 4.51am instead of 1.05am.

Is it worth us trying to take this further when we don't have the information they have asked for?
I would be appreciate any help you can give

NoviceAngel

It has already been answered above.

Follow Vaubans guide.