Flight delay and cancellation compensation, Jet2.com ONLY

CJH1957

Yes it was defo denied boarding as the flight did go ahead but when my party and I arrived at check in we were told a smaller plane was being used and our options would be either a flight out from Leeds - 5hours later than our original flight, a flight from The Midlands leaving 6hrs later than original flight or refund of flight not taken. I think there were around 20 passengers not allowed to board.

Vauban

Then the extraordinary circumstances defence cannot apply and so any case relating to the definition of ECs is irrelevant. The airline's lawyers must know this - so their refusal to settle your claim is perverse.

CJH1957

The claim is in the capable hands of Botts - will keep the forum posted with outcome.

JPears

Oh dear Jet2, you dig your holes deeper and deeper.....

Mark2spark

CJH1957 wrote: »

Hi all
I am aware of the situation re Jet2 cases being stayed and have just received an update from Botts re all airlines. What I am wondering is my claim was for denied boarding. Do you think this will be stayed until the Liverpool case is heard??? Many thanks

The Court can only stay a case that has been commenced.

Why on earth has your denied boarding case even commenced?
The airline must have given another reason for the delay/not going to cough up.
Unless, of course, your case has not been started in court by Botts as of yet?

Sezzler

Hi,

I was on a Delayed Jet2 Flight (LS681) that landed 7hrs late in Chambery airport due to bad weather.

Whilst I dont think ill get anything back from Jet2 has anyone ever had any luck claiming back anything for missed transfers as a result of a flight being very late ?

roberts08

This is the first time I've posted on a forum so bear with me caller . . .

We flew from Murcia in Spain to Newcastle 5th Sept 2011. They happily herded us onto the plane before keeping us sitting there with the doors closed for a good 40 mins with no air con. Then captain trotted out to announce that another Jet2 flight in Faro Portugal had broken down, they were shipping the new engine part to our plane and we would fly to Faro (with the landing gear down to burn off fuel I might add, just to delay things further). We would then refuel and take off again for Newcastle. Anyone not wishing to join this fun diversion could leave the plane but by the way, Jet2 won't be refunding you as they will be fulfilling their contract to get you home, just they'd be going via Portugal.

I appreciate 2011 was a long time ago but it sticks in our mind as it was a long, hot, tiring journey made worse by the fact that the flight hadn't bothered to load up with extra refreshments before leaving Murcia.

We didn't realise you could claim at the time however with recent court rulings declaring otherwise, I made a claim using the MSE template letter at the beginning of November (so to everyone who's wondering how long it'll be before they get a reply, it was the best part of 2 months for us). Jet2 replied 22nd Dec saying sorry, but it was longer than 2 years ago so the answer's "no".

Before I start the next part of the journey with the European Consumer Centre, I'm just wondering if anyone else has gone down this route yet and how helpful was it? I hate paying out to claim companies but over the years, Jet2 have been so awkward on many an occasion (more so when flying Spain to the UK than the other way around) that I'd use a claim company to cut my nose off to spite my face.

Any comments on dealing with the European Consumer Centre would be really appreciated.

JPears

Sezzler wrote: »

Hi,

I was on a Delayed Jet2 Flight (LS681) that landed 7hrs late in Chambery airport due to bad weather.

Whilst I dont think ill get anything back from Jet2 has anyone ever had any luck claiming back anything for missed transfers as a result of a flight being very late ?

Most airlines - very very unlikely.
Jet2? - not a cat in hells chance

howticklediam

roberts08 wrote: »

This is the first time I've posted on a forum so bear with me caller . . .

We flew from Murcia in Spain to Newcastle 5th Sept 2011. They happily herded us onto the plane before keeping us sitting there with the doors closed for a good 40 mins with no air con. Then captain trotted out to announce that another Jet2 flight in Faro Portugal had broken down, they were shipping the new engine part to our plane and we would fly to Faro (with the landing gear down to burn off fuel I might add, just to delay things further). We would then refuel and take off again for Newcastle. Anyone not wishing to join this fun diversion could leave the plane but by the way, Jet2 won't be refunding you as they will be fulfilling their contract to get you home, just they'd be going via Portugal.

I appreciate 2011 was a long time ago but it sticks in our mind as it was a long, hot, tiring journey made worse by the fact that the flight hadn't bothered to load up with extra refreshments before leaving Murcia.

We didn't realise you could claim at the time however with recent court rulings declaring otherwise, I made a claim using the MSE template letter at the beginning of November (so to everyone who's wondering how long it'll be before they get a reply, it was the best part of 2 months for us). Jet2 replied 22nd Dec saying sorry, but it was longer than 2 years ago so the answer's "no".

Before I start the next part of the journey with the European Consumer Centre, I'm just wondering if anyone else has gone down this route yet and how helpful was it? I hate paying out to claim companies but over the years, Jet2 have been so awkward on many an occasion (more so when flying Spain to the UK than the other way around) that I'd use a claim company to cut my nose off to spite my face.

Any comments on dealing with the European Consumer Centre would be really appreciated.

I have no idea about the European Consumer Centre, but they probably have no teeth and J2 will just ignore them. If you want to use a NWNF, use Botts, they have a good track record and seem to be fighting enthusiastically on behalf of the public. On the two year limit, there is a clause in the T&Cs that limits the time to take action to two years. However the general consensus is that it is unfairly restrictive and it is being tested at the Court of Appeal level at the and of March by Botts. So wait until the result of that then it sounds like you have a pretty good case as they can't roll out the tired "extraordinary circumstances" argument, yours is simply a network problem. But they won't engage with you properly until you take legal action.
Tickled

JPears

Jet2 will also have to prove that the T&Cs included their bogus 2 year reference3 at the time you made the booking (not when you flew)
I suspect they will find that difficult.
There is also the aspect that they misinformed you of your rights under reg 261/2004 regarding compensation. They made the operational decision to fly a part on your plane, so it was entirely within their control, not EC.