Flight delay and cancellation compensation, Jet2.com ONLY

stevemej

The Monarch thread has a list of flight no's and dates affected. is there such a posting for Jet2?

I've certainly not been able to see it.

Caz3121

stevemej wrote: »

The Monarch thread has a list of flight no's and dates affected. is there such a posting for Jet2?

I've certainly not been able to see it.

no there is not, you can use the "search this thread" to see if anything comes up

NoviceAngel

stevemej wrote: »

The Monarch thread has a list of flight no's and dates affected. is there such a posting for Jet2?

I've certainly not been able to see it.

No probably because Jet2 don't pay out voluntarily on any delay, it always requires Court action, and then just because they pay out to one affected passenger doesn't mean they will pay out to another even on the same flight.

Dave_X

Has any one any bad reports about bott and co ?

111KAB

Dave_X wrote: »

Has any one any bad reports about bott and co ?

https://forums.moneysavingexpert.com/discussion/4703719

fight2survive2013

due to go to small claims court 24th march, when do I have to submit my bundle to the court and jet2?

Vauban

fight2survive2013 wrote: »

due to go to small claims court 24th march, when do I have to submit my bundle to the court and jet2?

It should say in the "Order" document you received from the Court advising you of the hearing date. If there is no mention of it, the norm seems to be 14 days - but you should check with the Court manager (call them).

howticklediam

fight2survive2013 wrote: »

due to go to small claims court 24th march, when do I have to submit my bundle to the court and jet2?

When did you get your allocation, I'm interested to know the waiting time. TIA

howticklediam

111KAB wrote: »

https://forums.moneysavingexpert.com/discussion/4703719

I've not used them because my case had already started, but they were very helpful and responded to my request within a few days.

They are also taking on the airlines in the appeal courts, obviously this is for themselves as well as their clients, but I used another NWNF a couple of years ago who were useless and just letter writers.

Glances

Hello again everyone - there's been a development.

Jet2 wrote back and denied my claim. I feel like it may be a little dodgy though, so can anyone please advise?

Basically to recap: the two of us arrive home over eight hours late (and have a letter from Jet2 to prove this) following not one, but two technical faults on the plane that we we were supposed to be flying on. The delay came after we were forced to wait for the maintenance man and then eventually a replacement plane.

Jet2 sent the following explanation as to why they've denied the claim.

"Turning to your request for compensation under the EC Regulation 261/2004, in accordance with Regulation 16 of Regulation 261, the national enforcement body that is responsible for the rights of passengers on flights from Spain is Agencia Estatal de Seguridad Aerea (AESA), the Spanish civil aviation authority. According to the official list of extraordinary circumstances published and enforced by national enforcement bodies including AESA, a technical defect like the one which caused the delay in this instance is an "extraordinary circumstance" and therefore compensation is not payable".

They then quote Paragrah 24, 25 and 26 of the list that the national enforcement bodies consider to be technical defaults.

In all honesty, if this is the end of the claim then so be it. But I would have thought technical faults were something they could deal with? Or at least getting a replacement plane. Any thoughts, anyone?

Thanks in advance.