Flight delay and cancellation compensation, Jet2.com ONLY

111KAB

howticklediam wrote: »

Interesting snippet:.

EU Regulation 261
Subsequent to a judgment given on 11 June 2014, in which the Court of Appeal held that a technical defect was not in itself an extraordinary circumstance and that compensation for delay may be payable, Jet2.com had its application to the Supreme Court, to appeal the Court of Appeal’s earlier decision, rejected.
Accordingly, the Consolidated Group Income Statement includes an exceptional provision of £17.0m in relation to possible passenger compensation claims, which may be payable in certain circumstances, for historical flight delays over the past six years

Howtickled - this was extensively press reported at the time but more importantly their forward exposure to claims - which if everybody claimed - amounted to c. £4m pa or broke down to 50p per person per sector. So Jet2 (who you cannot believe anyway) estimated an absolute top increase of 50p per flight to satisfy every claimant. Given that flight prices have effectively fallen by £5 per sector due to fuel price decreases added to the strong £ and Jet2 are 'doing alright' or at least Dart are. As far as I am aware all airlines treat 261/2004 as a self insurance issue.

angxlee1409

y-o-r-k-y wrote: »

Jet2 flight LS476 Dalaman to LBA 24th September 2010. Arrived at LBA almost 7hrs late after actually flying to Manchester and busing to LBA.
Firstly I emailed them with my claim and full details. Next they asked for a claim by letter. I again sent this with full details. Next they asked for full details again but requesting the actual booking confirmation, even though they had already been given the booking reference twice. Luckily I still had email on my computer.
I now have a responce from them. After wrongly quoting the date and destination of the flight concerned and the usual customer service splurge this is the body of their answer.
' Turning to your request for compensation under Regulation 261/2004, while Jet2.com endeavours to arrive on time, you will no doubt appreciate that we have occasions where this is not possible. On investigation, extraordinary circumstances led to the delay of your flight. Compensation for delays caused by extraordinary circumstances is excluded under Regulation 261/2004. More specifically the delay was caused by an unexpected flight safety shortcoming. Consequenty , there is no entitlement to compensation on this occasion.'

I have now written back to Jet2 saying that their letter gives no evidence of such extraordinary circumstances and given that they even got the flight details wrong can their judgement even be trusted.
' Please now provide a full and detailed explanation of the extraordinary circumstances that caused the delay to this flight so that I may pass these onto the CAA for their interpretation. You can not unilaterally classify a delay as such without a full and detailed explanation so others can also judge. Please provide this evidence within 14 days'

I'll report back on the reply I get.

I was on the same flight ..... did you have any success with your claim??? I have been told the same from Jet 2.

howticklediam

111KAB wrote: »

Howtickled - this was extensively press reported atechantly their forward exposure to claims - which if everybody claimed - amounted to c. £4m pa or broke down to 50p per person per sector. So Jet2 (who you cannot believe anyway) estimated an absolute top increase of 50p per flight to satisfy every claimant. Given that flight prices have effectively fallen by £5 per sector due to fuel price decreases added to the strong £ and Jet2 are 'doing alright' or at least Dart are. As far as I am aware all airlines treat 261/2004 as a self insurance issue.

I was more surprised that they seem to be admitting in their report that techhnical defects are not in themselves exceptional circumstances and that claims can go back six years.

howticklediam

I'm also trying to get hold of a recent booking confirmation email. Anyone on here know anyone who's booked a flight with them recently?

Tyzap

angxlee1409 wrote: »

I was on the same flight ..... did you have any success with your claim??? I have been told the same from Jet 2.

Yorky has not been on the site for almost a year so we don't know how it all ended.... if it has!

You almost certainly have a valid claim but would need to pursue it further yourself.

Around that period in time Jet2 would often bus passengers over the pennines so that the aircraft was positioned at the right airport for the next flight. There is a very good chance that you aircraft operated it's next flight from Manchester.

The excuses that they gave to yorky were their usual bunkum.

When they suggested a letter to the CAA they were just buying more time, don't fall for that one! Do it yourself, with our help if necessary, or go NWNF solicitor who will happily take it on at a cost.

Good luck.

NoviceAngel

Can't believe this thread needed bumping back to page 1

stevemej

howticklediam wrote: »

Interesting snippet:.

EU Regulation 261
Subsequent to a judgment given on 11 June 2014, in which the Court of Appeal held that a technical defect was not in itself an extraordinary circumstance and that compensation for delay may be payable, Jet2.com had its application to the Supreme Court, to appeal the Court of Appeal’s earlier decision, rejected.
Accordingly, the Consolidated Group Income Statement includes an exceptional provision of £17.0m in relation to possible passenger compensation claims, which may be payable in certain circumstances, for historical flight delays over the past six years

I suspect the £17.0m put to one side for passenger compensation claims is NOT to pay passengers BUT to continue funding 2 birds.

111KAB

August 7th 2012 ......If you were delayed due to pressurisation problems on this Jet2 flight it appears (according to official report) that maintenance was not carried out as required so you will be entitled to compensation > http://avherald.com/h?article=454b6fc2&opt=0

NoviceAngel

Indeed, poor maintenance and an ageing fleet do not bode well for flight delays or flight safety.

Tyzap

111KAB wrote: »

August 7th 2012 ......If you were delayed due to pressurisation problems on this Jet2 flight it appears (according to official report) that maintenance was not carried out as required so you will be entitled to compensation > http://avherald.com/h?article=454b6fc2&opt=0

Maybe this had something to do with it....

G-LSAH
Type 757-21B
First flight date 08/10/1987
Plane age 27.3 years

Here's some nostalgia from that era....

The flotation of British Airways begins.
Edwina Currie sparks controversy by stating that "good Christians won't get AIDS”.
National Health Service prescription charges rise from £2.20 to £2.40.
British ferry MS Herald of Free Enterprise capsizes
Arsenal win the Football League Cup for the first time in their history with a 2-1 win over Liverpool.
Everton win the Football League First Division title for the ninth time in their history.
15th Bond film is released – with the spy now being played by Timothy Dalton.
Peter Beardsley, 26, England striker, becomes the most expensive player a £1.9 million in move from Newcastle United to Liverpool.
British Airways and British Caledonian agree a £237 million merger.
Rick Astley’s Never Gonna Give You Up is released.
Black Monday: Wall Street crash leads to £50 billion being wiped of the value of shares on the London stock exchange.
Jet2s Boeing 757 G-LSAH takes first flight.
Retired English jockey Lester Piggott is jailed for 3 years after being convicted of tax evasion.
London City Airport opens.
A fire at Kings Cross on the London Underground kills 31 people.
Channel Tunnel construction is initiated.
Coronation Street,Hilda Ogden (Jean Alexander) makes her final appearance.

Hope none of this tells how OLD I am!;)