Flight delay and cancellation compensation, Jet2.com ONLY

Pooch52

We turned up at the airport for our return flight after several hours we were told that the aircraft had technical problems.
We were given a €5 voucher for refreshments which did not cover the cost of a cuppa!
We were told that an aircraft was being sent from Leeds Bradford but that aircraft was flying back to LB and that we would be transported by coach to our destination.
The delay we experienced at the outset was then compounded by the flight being cancelled because the replacement flight did not take us to our destination.
Surely Jet2 cannot claim the replacement flight was an exceptional circumstance, the aircraft was ok it just did not take us to our destination?
Any comments please!

Pooch52

Thanks Centipede 100, it is the same flight, however I was merely pondering the question and thought I would seek the views of fellow forumites.
I really do appreciate the advice I am given.

fizzbom

I have written to Jet2 twice now regarding an 8.5 hour delay from Malaga to Leeds in September 2007. I was informed "we have recently changed our Customer Care process and unfortunately, without all the information we requested, we will be unable to progress your correspondence"; I provided details of the flight, delay, passenger information but was unable to provide a copy of the booking reference or boarding pass. Am I wrong in thinking they should still have information in their archives and they are stalling?!! Any suggestions?

richieboy_2

We were delayed for about 9 hours back in July 2011 on a flight from Glasgow to Faro. The flight nearly took off on time although when we were on the runway starting to pick up speed ready for take off the pilot slammed the brakes on. Long story short.....we were taken off the aircraft, until they fixed a faulty component and eventually another aircraft took us 9 hours later. I have downloaded the template and sent letter away to Jet 2. I managed to get all my details and booking confirmation from an old email I had from travel republic the website I booked the flights through. I'll post any progress or lack of !! Dont seem to see many posts from anyone with success stories so I am not overly confident. Worth a try though as there were 3 of us so would be a nice 1200 euro refund to get.:)

stuco

fizzbom wrote: »

I have written to Jet2 twice now regarding an 8.5 hour delay from Malaga to Leeds in September 2007. I was informed "we have recently changed our Customer Care process and unfortunately, without all the information we requested, we will be unable to progress your correspondence"; I provided details of the flight, delay, passenger information but was unable to provide a copy of the booking reference or boarding pass. Am I wrong in thinking they should still have information in their archives and they are stalling?!! Any suggestions?

Sounds identical to the letter we got back. They don't actually say what information is missing and we also included the booking ref. If you scroll back through this thread you will see the responses.

P_Doff

Hi all,
New to the forum but as my user name would suggest I too am having much unnecessary correspondence with Jet2 who simply haven't provided evidence of extraordinary circumstances in my case.
There is clearly a pattern here which I am sure will not go down well for them in court. I intend to issue on 1 March and have told them so. No doubt they will respond with something else shortly before then but unless it is the evidence I want to see, I am going ahead.
If enough of us issue is there not the possibility of all actions against them being heard together?

CHACHA

After reading the notice on here that you could claim compensation, I had remembered being delayed in September 2011 with Jet2 flight to Faro - we were only going for a girls weekend (6 of us in total) and we ended up being delayed 4 hours in total. So I wrote "using the template" provided on the 1st February 2013 stating all the relevant points and said that I was claiming £320 per passenger (as per the rules).
I have received a reply from Jet2 dated 6th February acknowledging receipt of my letter and they aim to respond as soon as possible, thanked me for my patience in awaiting their response, and they explained that all correspondence is dealt with in strict date order and their response time may increase during peak periods.
Not sure how long is acceptable to wait for a response....any idea??
Since they dont actually tell me when their "peak periods" are and where my letter dated 1st February sits in a very long queue!

northwest1965

CHACHA wrote: »

I have received a reply from Jet2 dated 6th February acknowledging receipt of my letter and they aim to respond as soon as possible, thanked me for my patience in awaiting their response, and they explained that all correspondence is dealt with in strict date order and their response time may increase during peak periods.
Not sure how long is acceptable to wait for a response....any idea??
!

From what I can remember, it was about 4 weeks for our reply. Expect the next letter to say it was EC, possibly a safety shortcoming.

Jet2fan

We seem to all be running a common theme throughout these threads (myself also) I have a few points / issues and questions.


1/ We all seem to be relying on Jet2 for any information about each of our individual claims, with Jet2 being able to drip feed us information with regards each particular exceptional circumstance / flight safety shortcoming etc.. In short we seem to be dancing to Jet2’s tune and at what tempo they wish to play it.


2/ Any information we do get from Jet2, we, as laymen are having difficulty interpreting and applying it to any EU ruling or law. I.e. They say there is a technical fault with a sensor – we are then having to apply logical and amateur reasoning to any info they have deemed fit to issue to us and then we seem to be scouring each EU ruling to see where it would be relevant.


(I have a problem with this, as any court or legal proceeding MAY not interpret these faults / excuses / bluffs as we do)


I.e. A judge may say “this technical issue IS a valid “Exceptional Circumstance”, you (me) must now pay Jet2’s legal costs” – I cannot afford that to happen !

3/ What role do the CAA have in each of our claims ? (to which I have written)

... so far i have received a“we will reply in 4 weeks" letter


Has anyone had a detailed response / judgement from the CAA ?


I am trying the two pronged approach in contacting Jet2 and the CAA (does anyone know at what point these two attacks could (or would) converge ?

Just a few musings.... Any thoughts

John

stuco

Jet2fan wrote: »

(I have a problem with this, as any court or legal proceeding MAY not interpret these faults / excuses as we do)

I.e. A judge may say “this technical issue IS a valid “Exceptional Circumstance”, you (me) must now pay Jet2’s legal costs” – I cannot afford that to happen !

Must admit this worries me. Having been through the PCOL court system, which eventually went to a hearing before a judge, to evict a non-paying tenant I was pretty shocked to find out I knew the ins and outs of that particular piece of legislation better than the judge! Would it come down to argues the best rather than how it should be interpretated...