Flight delay and cancellation compensation, Jet2.com ONLY

JPears

I eventually got a response from CAA to say..... I may not have been dealt with correctly by Jet2 (yes I know that) but they have forwarded correspondance to French authorities. How nice. And why did that take 7 weeks?

booogle

I also finally have the jet2s standard letter about unexpected flight safety issue etc etc and no answer to my requests for details of the issue itself, although they are offering their reassurance they have carried out a "thorough investigation"... I think it's court time.

northwest1965

I know others dont agree with having to send letters to Jet2 by recorded, but we have. They seem to respond to us within the 14 days we state they have to.

Just wondered if anyone else had checked any other forums to see if Jet2 has paid out to anyone?

CHACHA

CHACHA wrote: »

After reading the notice on here that you could claim compensation, I had remembered being delayed in September 2011 with Jet2 flight to Faro - we were only going for a girls weekend (6 of us in total) and we ended up being delayed 4 hours in total. So I wrote "using the template" provided on the 1st February 2013 stating all the relevant points and said that I was claiming £320 per passenger (as per the rules).
I have received a reply from Jet2 dated 6th February acknowledging receipt of my letter and they aim to respond as soon as possible, thanked me for my patience in awaiting their response, and they explained that all correspondence is dealt with in strict date order and their response time may increase during peak periods.
Not sure how long is acceptable to wait for a response....any idea??
Since they dont actually tell me when their "peak periods" are and where my letter dated 1st February sits in a very long queue!

I have now received a reply from Jet2 (19th February) and on reading other members comments...its exactly the same reply! "On investigation, extraordinary circumstances led to the delay of your flight. Compensation for delays caused by extraordinary circumstances are excluded under Regulation 261/2004. More specifically the delay was caused by "unexpected flight safety shortcoming". So there is no entitlement to compensation".

I intend to write again asking them to explain fully what the extraordinary circumstances were....I know they will reply with some other excuse, but once I get a reply to this I will then contact the CAA and ask them to investigate, its got to be worth a try. Why should they get away with it...?

danb188

willhollis18 wrote: »

I posted originally in the main thread but adding here so it can be seen by other Jet2 passengers.

My flight with Jet2 on the 18th September 2011 (LS656 from Paphos to East Midlands) was cancelled as the crew which arrived were out of flying hours due to a technical delay on the previous flight.

The communication on the ground was very poor as the check-in crew obviously knew this as we were immediately issued with vouchers but told we would be flying that evening - this was obviously a lie as they would have known the crew would be unable to make the return leg without the required rest break.!I sent Jet2 a letter in November and received the usual "reply in date order". After hearing nothing I sent the NBA in December which was also ignored. I therefore submitted a claim via MCOL last week which was deemed served today, 12th Jan. The deadline for their response is 26th Jan.

I will post up dates here....

Good luck to anyone else pursuing claims against Jet2!!

Hi! I was on this same flight and I'm just starting the process. I have followed the advice on the MSE website and sent Jet2 a letter with my request for compensation. Any other advice? How you getting on with your claim?

Thanks

Dan

Mark2spark

Centipede100 wrote: »

Why are you bothering with yet another letter? The only way the airline will respond is if you issue a legal claim.

Well, probably write the one more letter, the NBA one. Just to go through the motions.

catwoman73

I have an ongoing claim with Jet2 regarding a 5 hour delay from Barcelona to Leeds.

I complained to them, got the extraordinary circs/unexpected flight safety shortcoming fob off, so I complained to the CAA about a month ago.

I have just received a reply stating that due to the massive influx of compliants etc, their estimated time for dealing with this is now 20 weeks.

I am reasonably happy to sit and wait. I know the small claims proc is reasonably stress free, but I'll see what happens with the CAA.

kuepper

What is the correct address to write to Jet2.com?

What is the compensation I can claim? I only seem to be able to find compensation levels for declined boarding not delay, my flight LS766 arrived 3 hours 40 minutes late in Manchester from Funchal (2596 kilometres between the two).

We were given a letter at departure which said the delay was due to 'an earlier operational problem with the aircraft' which had had a delayed departure from Manchester. I asked the steward about it and he said the staff that were due to do that run had done too many hours so he and others had been called in from their homes that morning to cover.

I don't understand where the CAA come into this, the steps to take seem a bit confused. is it
1. initial letter to jet2.com
2. CAA?
3. letter warning re legal action
4. legal action

blondmark

kuepper wrote: »

What is the correct address to write to Jet2.com?

What is the compensation I can claim? I only seem to be able to find compensation levels for declined boarding not delay, my flight LS766 arrived 3 hours 40 minutes late in Manchester from Funchal (2596 kilometres between the two).

We were given a letter at departure which said the delay was due to 'an earlier operational problem with the aircraft' which had had a delayed departure from Manchester. I asked the steward about it and he said the staff that were due to do that run had done too many hours so he and others had been called in from their homes that morning to cover.

I don't understand where the CAA come into this, the steps to take seem a bit confused. is it
1. initial letter to jet2.com
2. CAA?
3. letter warning re legal action
4. legal action

Since a case called Sturgeon, the courts now interpret 3 hour + delays as being the equivalent of a cancellation. Your steps 3. and 4. above are the only ones that count.

Jet2fan

(Just playing devil’s advocate)

The reason most of us are sending one, two, even three letters to Jet 2 with regards each of our complaints is that I / (we)
wish to show any arbitrator that we (as the aggrieved party) has in a sense bent over backwards in giving them a chance to make things right.

In a sense, I wish it to be perceived that I have tried every option and that it will be with much regret and a heavy heart that I am FORCED by Jet 2 to go down the court route.

I know it will go to court / Jet 2 know that the only way I will possibly get any money out of them is by going to court. I am trying to make my claim look better by showing any judge that reads my case that I have exhausted every option.

In my opinion, one letter sent and one letter received, then "off to court I go", makes my case look bad.

However, I will not be deterred.

My claim is for 2000 Euro.... There is no rush.

If I get it, I get it, if I don't..... I don’t.

John