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Flight delay and cancellation compensation, Jet2.com ONLY

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  • stuco
    stuco Posts: 30 Forumite
    Hi Centipede, thanks for your quick reply. Have had a look for a NBA template and clicked through your link on the FAQ section. Is this a NBA letter and do I need to label it as such?

    Am I also right in thinking the delay has to have been in the landing time, rather than the take-off time? Wish I could find this out for definite as it may all hinge on that.

    I think I will prepare a letter but hold off on sending it until willhollis18 updates their status to give me an idea if its going to be worth spending money on...
  • JPears
    JPears Posts: 5,111 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    So I have my Allocation questionaire. Any tips on how to complete?
    Should I raise the locus standi issue of my daughter's claim, as mentioned in previous posts?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • Has anyone yet received a letter, after requesting more info on the flight safety shortcoming?
    Loved our trip to the West Coast USA. Death Valley is the place to go!
  • JPears
    JPears Posts: 5,111 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    It is quite clear reading thru the posts of fellow Jet2 claimants, that they have a stock set of letters to prolong procrastination. What galls me is they then have the temerity to accuse me of being unreasonable by actioning proceedings, 2 months after 1st letter and 1 month after final NBA!! Unbelievable.
    Anybody know of a website listing Jet2 aircraft inventory circa Feb 2011?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • JPears
    JPears Posts: 5,111 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Has anyone yet received a letter, after requesting more info on the flight safety shortcoming?
    From my case, it looks a though you have to force the issue with a small claims. This does not go in Jet2s favourt if you have been thorough and requested full and detailed info on the EC/tech or FSC (flight safety shortcoming) ion any previous letter or NBC.

    Claimed EC irrelevant in my case since it affected previous flight :T
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • stuco
    stuco Posts: 30 Forumite
    Adapt that template letter for your own circumstances and head it Notice before Action. Delay is to your arrival time at your final destination (airport).

    Thanks, wondering if it is worth firing off another letter before the NBA one to ask them what info it is that I haven't provided and to state that the booking reference is adequate. I suppose trying to force them into stating the arrival delay and circumstances so that I can make a judgement on whether to proceed legally or not?
  • So the Jet2 defence came through the post today.

    They claim the flight wasn't cancelled but was delayed. In fact the flight operated under a different flight number which I believed to conclusively mean the flight was cancelled? Although I am not sure how this error on their behalf would help my case.

    The outbound flight scheduled to operate to Paphos, for which I was scheduled to return on was delayed due to a hydraulic fault with the rudder. This resulted in the flight leaving 4h35m behind schedule and thus the crew were out of hours upon arrival in Paphos. The defence notes that the crew had reserve hours built in but ultimately they were insufficient.

    They defined the original issue as being a random failure which has never been experienced before on this aircraft.

    I am now faced with completing the questionnaire which looks fairly straightforward. Is there any particular advice for the 'further information' section?
  • richardw
    richardw Posts: 19,459 Forumite
    Part of the Furniture 10,000 Posts
    For long sectors such as those to Paphos and Sharm El Sheikh they need better crew standby systems to avoid crew out of hours problems for the inbound sectors.
    The outbound sector should not be operated by a crew that is knowingly going to go out of hours.
    Posts are not advice and must not be relied upon.
  • Ich_2
    Ich_2 Posts: 1,087 Forumite
    edited 14 February 2013 at 8:53PM
    For long sectors such as those to Paphos and Sharm El Sheikh they need better crew standby systems to avoid crew out of hours problems for the inbound sectors.
    The outbound sector should not be operated by a crew that is knowingly going to go out of hours.
    Probably the only way to do this is to overnight a full crew. Depending on the frequency of the flights this could see crews sat out there for a few days, but it is doable as most of the legacy airlines do similar at other destinations.

    Of course the downside is that it would put operating expenses (hotel and subsidence costs, additional crew wages as they would need to recruit additional staff) up so affect fares. A commercial decision to weigh up the balance between cost/compensation/losing business to other airlines on cost!
    The outbound sector should not be operated by a crew that is knowingly going to go out of hours.

    In some respects every crew will be out of hours on every day, the airlines schedule them to try to get the maximum flying hours they can in a day/week/year up to the legal maximums
  • Have you got the Allocation Questionnaire? In which case, you need only fill in the base details as I don't think you need to say anything else at this stage. Keep that for your court witness statement.

    Thanks a lot for the input. Yes just the allocation questionnaire so I will just fill out the basic details and won't add any 'other information' as hopefully its a straightforward allocation.
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