Flight delay and cancellation compensation, Jet2.com ONLY

Vauban

tpdo wrote: »

Vauban.

Thank you for your speedy, succinct if not slightly disappointing response. I cannot help wondering if it is worth trying it on!?

Mike

It is but an aspiration to be slightly disappointing; ordinarily I am rarely so caveated.

I think the airlines know the distances on their routes. By all means try it on, but it will likely be a forlorn effort. Why cheapen yourself?

tpdo

My disappointment was caused by the message not the messenger! I have only appreciation for the messenger!


Aspiration to be only a slight disappointment is an interesting concept, and one which, on reflection, I could probably do well to adopt!


You are probably right, both about the route distance/knowledge issue and about my cheapening myself. However, I harbour a resentment about being lied to (a replacement plane is on its way! When what they did was spend 2 hours arranging coaches and hotels!). Also, I believe that most large organisations are incompetent when it come to handling complaints and it is tempting to exploit such weaknesses.


I will reflect on the issues you raise before submitting my claim.


Thanks for your help.


Mike

LoidPhil

I posted the story of what happened to my party on a separate thread without realising there was a specific "Jet2" one already ongoing. I've copied it below so that I can keep you up to speed on progress - have emailed them today to request, without prejudice, 400 EUR in compensation for each of our party of 9.

I've noted that Jet2 are playing the "extraordinary events" card in most instances for claims based on flight delay, but with our claim being on the basis of being unwillfully taken off the flight (denied boarding) I'm not sure if they'll be able to do that with us - any thoughts?

Our story also made the local paper!
http://www.chroniclelive.co.uk/news/north-east-news/anger-group-jet-2-passengers-7386549

On Monday just gone I was one of a party of 9 people returning on a Jet2.com flight from Palma to Newcastle. Everything appeared to be going smoothly until an announcement 30 minutes before we were due to depart (flight time 11:40) to announce that there would be a small delay due to a "re-fuelling issue". Despite ground staff verbally stating that the delay would be 5-10 minutes, after a further 40 mins of silence there was a further announcement re a further delay; not with the initial problem - that had been successfully resolved - but due to a technical problem with the rear door of the aircraft.

After about another hour there was an announcement that the flight was now ready for boarding (hooray!!) but the names of several passengers, including a couple from our group, were asked to report to the front of the queue. Those people were then told that they, along with all other passengers from their respective parties (about 30 people in total), had been taken off the flight. No consultation, nothing!

Whilst the remainder of the flight began to board, all passengers who'd had their seats cancelled were given a printed letter explaining that the capacity of the flight had been reduced due to technical issues (not enough emergency exits per capita, presumably due to the rear door problem). The letter offered 3 options - to catch another Jet2 flight to Newcastle (subject to availability), to catch another Jet2 flight to another UK airport (subject to availability) and then be transported to Newcastle, or to receive a refund of our flight costs and arrange alternative transport home ourselves.

To cut what is now an already long story short, our party were eventually offered seats on a flight to Manchester departing at 21:40; 10 hours after our intended departure to Newcastle. The Manchester flight was then delayed for 1 hour, and the coach that Jet2 laid on to transport us to Newcastle eventually dropped us off (40 miles short of Newcastle - nearer to our home) at 03:30; nearly 13 hours after we were originally due to land in Newcastle.

From what I've read on flight compensation (admittedly very little) it looks like success rates for claims from Jet2 are not especially rife. Hopefully our tale of woe is one of those that they can't wriggle out of! I'll keep you posted on how we get on.

bagand96

You're going to have enough of a lengthy battle trying to get your cash out of Jet2.

They know the rules inside out, they try and wriggle out of them enough. Yes aircraft more often than not fly more than the great circle distance. But then it was evening when you flew back, a couple of shortcuts from ATC along the way etc etc.. There's a reason there's a definitive measurement laid down.

Ask for what you're entitled to. Don't give them another reason to stall and delay.

NoviceAngel

Just a note to others, if your case is currently 'stayed' by the County Courts pending the decision of the Court of Appeal, now is the time to contact the county courts and try to get the stay 'lifted'. 2Birds will object to that but it will be up to a County Court Judge to decide if the stay remains not 2 birds.

further info on my case is continued in the Huzar thread https://forums.moneysavingexpert.com/discussion/4815669

NoviceAngel

DrA_Harrogate

Good afternoon fellow delayed Jet2 folk


Just to keep us up-to-date, an article from TravelMole:


http://www.travelmole.com/news_feature.php?news_id=2012300


..like others, my case is 'stayed', and frankly I cannot be bothered to give the pot another stir until this is settled.


My prediction as of today is a 'score draw' with the key point being the 'foreseeability' of a particular fault. But then what do I know eh?


AS

jeffsawyers

I had a delay of 27 hours with jet2.com and decided I wanted to complain. The only e.mail address I could find just gets me an automatic reply. Can anyone help me with the correct address to use for jet2 to register a claim.

111KAB

Try these > [EMAIL="contactcentre@jet2.com"]contactcentre@jet2.com[/EMAIL] or [EMAIL="customer.service@jet2.com"]customer.service@jet2.com[/EMAIL] however your post should have been here >https://forums.moneysavingexpert.com/discussion/4384707


Someone may be along with a better address.

DrA_Harrogate

[QUOTE=_The_only_e.mail_address_I_could_find_just_gets_me_an_automatic_reply._Can_anyone_help_me_with_the_correct_address_to_use_for_jet2_to_register_a_claim.[/QUOTE]


Yup:


Jet 2 Ltd
Low Fare Finder House
Leeds Bradford Airport
Yeadon, Leeds
West Yorkshire
LS19 7TU


but before you put pen to paper, read ALL of the Jet2 and Huzar-related posts here, and you will feel much better informed, if less optimistic!


AS

hmckavett83

I was delayed back in August 2010 flying from Manchester to Faro for 13 hours. I sent off a claim form after seeing many reports on the matter. I then received this e-mail. Has anyone else received something similar? Shall I just wait for the outcome or is there another path to try?

Thank you for submitting a claim for compensation in accordance with European Regulation EC261/2004.
As you may be aware there has been a recent judgment in the case of Jet2.com v Ronald Huzar which potentially could affect the way in which certain claims under Regulation 261 are now assessed. I can confirm, however, that Monarch Airlines are aware that Jet2 have publicly confirmed that they intend to lodge an application to the Supreme Court to seek leave to appeal this judgment. As a result and due to the uncertainty of the law which is directly related to your claim, it would inappropriate to assess your claim until clarification in this respect is received.
The Supreme Court remains in session until the end of July and will not return until October. It is therefore highly unlikely that the application will be considered before the recess.
We can assure you, however, that we will contact you further once confirmation regarding whether leave to appeal is granted by the Supreme Court.

Thanks for any replies