Flight delay and cancellation compensation, Jet2.com ONLY

daja08262728

I have been in contact with Jet2 and the CAA since November 2012 regarding denied boarding resulting in being put on an alternative flight to a different airport 6 hours later. The CAA keep saying that due to this new ruling they are experiencing delays in responding to complaints and Jet2 keep changing the goal posts for 'Exceptional Circumstance', the latest being turbulence damaging a part…. They claim they had to operate the flight on a smaller aircraft resulting in 8 passengers being left stranded but yet they will not accept any blame or pay compensation. I have put in all the necessary clauses/spiel etc but I am at the end of my tether with them and would appreciate any help/support/guidance in getting Jet2 to accept they were at fault.

111KAB

daja08262728 wrote: »

I am at the end of my tether with them and would appreciate any help/support/guidance in getting Jet2 to accept they were at fault.

They will never admit it - stop wasting your time both with them and the CAA - just take them to court and report on your success so as to encourage others.

sooty1826

QUOTE=mercury123;58543347]Goodfella,

I sent my letter to Jet2 at the beginning of January following a 7 hour delayed flight with them. I immediately got the automated response saying that they will reply within 28 days. I've not heard anything yet but i'll give them the 28 days, and then send another email. I've still nothing after a further 10 days, i'll then email the CAA with all of the documentation to date.

From looking at the CAA website, I can't see how Jet2 will be able to get out of paying the full compensation, so i'll be taking this as far as I need to. But i want to make sure I do give Jet2 the chance first to respond.

Good luck with your claim. I'm sure we'll get there in the end![/QUOTE]

sooty1826

My complaint with jet2 has been going on since march 2013 & I have got nowhere, I wrote to the CAA in august and received a reply from them stating the airline would repky separately which they did 2weeks ago basically not changing their original decision (no compensation due) as the delay was the result of extraordinary circumstance. Im guessing this just leaves me the option to take them to small claims court. Any advice would be greatly appreciated

111KAB

sooty1826 wrote: »

. Im guessing this just leaves me the option to take them to small claims court.

Your guess is correct.

AUDLEY_RESIDENT

Hi all, just got back from Tenerife yesterday - on a Jet2 flight - no delays - to find out that my court case with them has now been moved from requested Stoke-on-Trent where we live - to LIVERPOOL CC for case management - as a Notice of Transfer of Proceedings - from Northampton County Count (CCBC). I rang them today to ask why and was told the is a new EU RULING for cases against Airlines. I have been given a number from CCBC to ring Liverpool CC 0151 296 2200 to ask for more updates on the new ruling as they are not aware of the facts. I have rang Liverpool CC and have been told that the Judge in Liverpool is dealing with ALL AIRLINE cases. I have asked if I can get the case hearing transferred to Stoke-on-Trent, but we have to send a letter into them and it is up to the judge to decide. I think it best if I just get my husband to write a letter to authorise me, on his behalf, to attend if needs be, as he can be out of the country at anytime with his job. The case has been delayed as advised by the forum for the JET2-HUZAR hearing anyway, so if Jet2 loose then I don't suppose it may even get to the hearing stage.

sooty1826

daja08262728 wrote: »

I have been in contact with Jet2 and the CAA since November 2012 regarding denied boarding resulting in being put on an alternative flight to a different airport 6 hours later. The CAA keep saying that due to this new ruling they are experiencing delays in responding to complaints and Jet2 keep changing the goal posts for 'Exceptional Circumstance', the latest being turbulence damaging a part…. They claim they had to operate the flight on a smaller aircraft resulting in 8 passengers being left stranded but yet they will not accept any blame or pay compensation. I have put in all the necessary clauses/spiel etc but I am at the end of my tether with them and would appreciate any help/support/guidance in getting Jet2 to accept they were at fault.

I would suggest u take them to the small claims court

David_e

AUDLEY_RESIDENT wrote: »

I rang them today to ask why and was told the is a new EU RULING for cases against Airlines.

I'll be interested to hear what this is; it's not been mentioned elsewhere as fas as I am aware.

AUDLEY_RESIDENT

Maybe Coby Benson has heard of this new EU RULING. All Northampton CC would say is that I needed to ring Liverpool to clarify the EU Ruling, and when I did that they said yes, all Airline cases were to go before the Liverpool Judge Woodford (I think that was the name of the Judge she mentioned).

CobyBenson

AUDLEY_RESIDENT wrote: »

Maybe Coby Benson has heard of this new EU RULING. All Northampton CC would say is that I needed to ring Liverpool to clarify the EU Ruling, and when I did that they said yes, all Airline cases were to go before the Liverpool Judge Woodford (I think that was the name of the Judge she mentioned).

There's no 'new EU RULING', I can only assume by ruling they mean Judgment and by new they mean from October 2012 - i.e. the TUI/Nelson case.

It's District Judge Woodburn and he is indeed taking the lead on these claims at the moment.