Flight delay and cancellation compensation, Ryanair ONLY

CKhalvashi

c'est_moi said:

I totally echo that - keep trying, keep trying. Ryanair's defence was that I had not allowed them to reroute us before I did it for myself. They know how difficult this is. When you leave a plane full of people stranded abroad in a tiny regional airport with poor wifi signal and only two stressed out airport staff on the desk (who do not work for Ryanair) it is simply impossible to get through to Ryanair.

The second reason they gave for refusing to refund our rerouting costs was that I had chosen a route that was far too expensive, and did not reflect the original route with them, a poor old budget airline. They clearly have a 'script' and they stick to to it. My new flights were with Ryanair! Much as I did not want to give them any more money I thought that by sticking with them I would get my money back more easily (how wrong I was).

Other than teaching me patience and to be persistent, the most valuable thing this has taught me is never to fly with them again.

I am now wondering if it is worth applying for the EU compensation of 300 euros each for the delayed flight? We did finally get home about 28 hours later than we should have done and this cost us an additional fee at the airport parking, an extra unplanned day off my annual leave,  as well as the utter stress and hassle of the whole episode. I was not going to bother, but the longer Ryanair have dragged this on the more I feel that they should pay the EU compensation too.

Anyone have any thoughts on this? Am I likely to be successful. The plane cancellation was entirely in the hands of Ryanair - no using the excuse of the weather or strikes on this one.

Any right to compensation will be dependent on the circumstances surrounding the cancellation. Many things are the fault of any airline, many things equally are outside of their control.

The definition for re-routing is what comes down to being reasonable. I've had a Tbilisi-Minsk-Gatwick considered reasonable in place of a direct (cancelled) Kutaisi-Luton flight for example at the start of Covid, with this being quite a lot cheaper than a direct Tbilisi-Gatwick and no re-routing option given by the airline. Both of these bookings were with other airlines than Ryanair.

If in your case the re-route was reasonable, you should be able to claim for any expenses directly related to that and the cancellation under the right to reasonable care.

c'est_moi

The cancellation was due to the very late take off from the UK to us. It was already two hours late and we had all checked in and the plane was showing on the radar as being well on it's way to us. However, the plane would not get in to our airport before it shut, so the plane was diverted elsewhere.

The late departure of the plane was the ultimate cause of the cancellation. This was most certainly not due to the weather, and there were no strikes on that day.

eskbanker

c'est_moi said:

The cancellation was due to the very late take off from the UK to us. It was already two hours late and we had all checked in and the plane was showing on the radar as being well on it's way to us. However, the plane would not get in to our airport before it shut, so the plane was diverted elsewhere.

The late departure of the plane was the ultimate cause of the cancellation. This was most certainly not due to the weather, and there were no strikes on that day.

Yes, but there's more to extraordinary circumstances than weather and strikes (which can both occur at either end of the journey or in between), and the root cause for the original late departure from the UK could have been extraordinary circumstances, but whether or not that allows Ryanair to cite these for your flight is a more complex argument.

CKhalvashi

c'est_moi said:

The cancellation was due to the very late take off from the UK to us. It was already two hours late and we had all checked in and the plane was showing on the radar as being well on it's way to us. However, the plane would not get in to our airport before it shut, so the plane was diverted elsewhere.

The late departure of the plane was the ultimate cause of the cancellation. This was most certainly not due to the weather, and there were no strikes on that day.

But was that caused by Ryanair or a company outside of their control?

Strikes or no strikes, OH (who works for a different airline) routinely had waits of up to 2 hours for some clearances last summer due to one of the busiest ATC sectors in Europe being completely closed (Odesa FIR, this zone extends to Ukraine's limits to the East and more than half the Black Sea to the South). This affected a much wider range of routes than you'd imagine on the face of it, including many flights to/over Greece, Poland, Romania, Bulgaria etc as several sectors were pushed way above capacity due to re-routes from Asia by any air companies with morals into this area.

Most of the situation above was completely outside of any airline. ATC operator and various others, and there can only be a certain number of spare aircraft and crew it's reasonable for an airline to keep. It also meant that aircraft weren't where they should have been when they should have been on a daily basis.

In this case I'd push for compensation on the basis of what you've said, but the situation will be far from clear cut and will depend on exactly where the delay occured and exactly why.

user1977

Return flight to UK cancelled (undoubtedly not Ryanair's fault - German airport security were on strike). I had got the impression from the initial info on their app that the options were a refund, or a reroute on their own flights (the latter being pointless for that day given all flights were off, and no sensible routes available the following day). So I booked elsewhere for a flight home the following day, stayed an extra night at the hotel, and claimed a refund of my original fare from Ryanair.

Only just realised that they could/should have offered travel by other operators - have I shot myself in the foot by accepting a refund or is a claim still feasible for the additional costs? I now see their email to me does mention alternative routing, but that came after the other notifications and I don't think the app was as clear (but I can't now check what the app said).

CKhalvashi

user1977 said:

Return flight to UK cancelled (undoubtedly not Ryanair's fault - German airport security were on strike). I had got the impression from the initial info on their app that the options were a refund, or a reroute on their own flights (the latter being pointless for that day given all flights were off, and no sensible routes available the following day). So I booked elsewhere for a flight home the following day, stayed an extra night at the hotel, and claimed a refund of my original fare from Ryanair.

Only just realised that they could/should have offered travel by other operators - have I shot myself in the foot by accepting a refund or is a claim still feasible for the additional costs? I now see their email to me does mention alternative routing, but that came after the other notifications and I don't think the app was as clear (but I can't now check what the app said).

Under my reading of the rules, if you ask for a refund, you get a refund. Once the choice has been made it's up to the airline whether the choice can be changed.

ffets

Anyone had money from RyanAir recently (last couple of months) through Aviation ADR?

Aviation ADR were in my favour and I've been waiting for RyanAir compensation since 25 February... The status on my case has changed from "Awaiting airline compensation" to "Escalation" which I can only assume is because RyanAir hadn't paid me yet.

I've raised tickets on CDRL to try and get an update but they haven't been picked up.  Feel like I'm stuck and I don't know what to do now.

FreeFallerSaver

ffets said:

Anyone had money from RyanAir recently (last couple of months) through Aviation ADR?

Aviation ADR were in my favour and I've been waiting for RyanAir compensation since 25 February... The status on my case has changed from "Awaiting airline compensation" to "Escalation" which I can only assume is because RyanAir hadn't paid me yet.

I've raised tickets on CDRL to try and get an update but they haven't been picked up.  Feel like I'm stuck and I don't know what to do now.

Hi ffets, I remember replying to you previously, sorry you're still not sorted.

If you take a look up the thread a few posts you'll see my last post. I followed the same steps as you after my claim moved to 'Escalation' and raised a ticket directly through CDRL also, but to be honest they responded within a day or two, contacted Ryanair's reps pretty much immediately, and I finally received my compensation payment within a couple of days of that. Its probably worth you adding another comment to your ticket, failing that you might want to try calling them if you can.

ffets

FreeFallerSaver said:

ffets said:

Anyone had money from RyanAir recently (last couple of months) through Aviation ADR?

Aviation ADR were in my favour and I've been waiting for RyanAir compensation since 25 February... The status on my case has changed from "Awaiting airline compensation" to "Escalation" which I can only assume is because RyanAir hadn't paid me yet.

I've raised tickets on CDRL to try and get an update but they haven't been picked up.  Feel like I'm stuck and I don't know what to do now.

Hi ffets, I remember replying to you previously, sorry you're still not sorted.

If you take a look up the thread a few posts you'll see my last post. I followed the same steps as you after my claim moved to 'Escalation' and raised a ticket directly through CDRL also, but to be honest they responded within a day or two, contacted Ryanair's reps pretty much immediately, and I finally received my compensation payment within a couple of days of that. Its probably worth you adding another comment to your ticket, failing that you might want to try calling them if you can.

Ah hello again! Glad you finally got your comepnsation. Thanks for the information - I've left a few comments on my CDRL ticket but not had anything back from them, so will definitely give them a call next week. Thank you

storysoldier

Hello Forumites,

Hoping for some pointers. I booked via a third party for a return trip LBA-VLC on Ryan Air. The return on 9.05.2023 was 

Valencia Spain

Dublin Ireland

13:15

15:05

 and 

Dublin Ireland

Leeds United Kingdom

16:50

17:55

I bought a cabin bag for each leg of the journey.
On 21 April, Ryanair emailed that my trip was rescheduled Valencia (VLC) to Dublin (DUB)
Tue 09May2023 Depart VLC at 2050 and arrive DUB at 2240
There was a link in the mail for a refun, but it only allowed for the first flight, not the second one which I couldn't make with the 7+hr delay. Nor the bags I'd bought. 
I rang Ryanair and after they sent me an email to confirm because I'd booked through a third party (though I could already see the flights in my online account). I called back and the CS told me both flights (would be cancelled) and bags would be refunded in 7 days. She wouldn't give me a reference but said all calls were recorded. I took her name.
I then booked another return flight from Valencia to Manchester for the same day. There was no other option to get back to Leeds that day. 
On returning from my trip I saw there hadn't been a refund. When I mailed Ryanair with the details of the call, they sent me a standard reply directing me to links for various situations. I mailed again that the CS had assured me of a refund, and they haven't replied after 4 working days. 
Can I hold them to what the CS promised me? If so, how do I go about claiming?
If not, do I ask them to confirm a deadlock so I can go to the ADR?
Should I claim compensation on their website in the meantime?

Many thanks