Flight delay and cancellation compensation, Ryanair ONLY

eskbanker

Veggiesupreme said:

5.4 On the basis that I have determined that the disruption to the Flight did not exceed three hours on arrival, I do not need to consider whether the Airline took all reasonable measures to limit or avoid the delay.

If they had been persuaded that the delay did exceed three hours (as measured by first door opening), was the issue of root cause of the delay discussed at all, i.e. was there any indication that Ryanair was asserting extraordinary circumstances?

Veggiesupreme

eskbanker said:

Veggiesupreme said:

5.4 On the basis that I have determined that the disruption to the Flight did not exceed three hours on arrival, I do not need to consider whether the Airline took all reasonable measures to limit or avoid the delay.

If they had been persuaded that the delay did exceed three hours (as measured by first door opening), was the issue of root cause of the delay discussed at all, i.e. was there any indication that Ryanair was asserting extraordinary circumstances?

There’s never been any explanation for the delay in communication as they’ve just said it was within three hours. The only thing mentioned at the time of flight was they had to phone up crew and get them to airport.

eskbanker

Veggiesupreme said:

eskbanker said:

Veggiesupreme said:

5.4 On the basis that I have determined that the disruption to the Flight did not exceed three hours on arrival, I do not need to consider whether the Airline took all reasonable measures to limit or avoid the delay.

If they had been persuaded that the delay did exceed three hours (as measured by first door opening), was the issue of root cause of the delay discussed at all, i.e. was there any indication that Ryanair was asserting extraordinary circumstances?

There’s never been any explanation for the delay in communication as they’ve just said it was within three hours. The only thing mentioned at the time of flight was they had to phone up crew and get them to airport.

That sounds like a matter within the airline's control then, so unlikely to be extraordinary circumstances.

So that leaves the contentious issue to be that of the delay between time on stand versus first door opening - I don't know if the latter is recorded within airline systems, but ultimately if you take it to court (having exhausted the ADR process) then it'll effectively come down to your word versus Ryanair's, so if you've already found the ADR exercise frustrating then you'd be in for more of the same if you sue, assuming that Ryanair choose to defend the case, which they may well do if they've done so at ADR....

c'est_moi

Well, after 8 months of fighting for it I have had confirmation from ADR that the rerouting costs I had after Ryanair left us stranded abroad are to be paid in full. All £1263 of it. Happy days.

My question now is this. Has anyone else had a successful claim through ADR and is this really the end of it? I have sent my bank details. Do Ryanair admit defeat at this point and pay up, or am I likely to expect yet more delaying tactics?

CKhalvashi

c'est_moi said:

Well, after 8 months of fighting for it I have had confirmation from ADR that the rerouting costs I had after Ryanair left us stranded abroad are to be paid in full. All £1263 of it. Happy days.

My question now is this. Has anyone else had a successful claim through ADR and is this really the end of it? I have sent my bank details. Do Ryanair admit defeat at this point and pay up, or am I likely to expect yet more delaying tactics?

Ryanair are obliged to accept the decision, you are not.

There is no reason at this point that you will not be paid, but this will probably take a few days at least to travel through to the person in Ryanair with access to their bank accounts. This is normal in any large company.

FreeFallerSaver

CKhalvashi said:

c'est_moi said:

Well, after 8 months of fighting for it I have had confirmation from ADR that the rerouting costs I had after Ryanair left us stranded abroad are to be paid in full. All £1263 of it. Happy days.

My question now is this. Has anyone else had a successful claim through ADR and is this really the end of it? I have sent my bank details. Do Ryanair admit defeat at this point and pay up, or am I likely to expect yet more delaying tactics?

Ryanair are obliged to accept the decision, you are not.

There is no reason at this point that you will not be paid, but this will probably take a few days at least to travel through to the person in Ryanair with access to their bank accounts. This is normal in any large company.

Also just be prepared for the fact that it might actually take longer than a few days. My ADR determination was issued in late January and Ryanair have still not made payment. After little joy through the portal I raised a ticket directly with CDRL on their own website (edit: last week), and to be fair they responded really quickly to advise they had contacted Ryanair's legal reps about it and would be directing them to make payment ASAP. Hopefully this will be done and dusted soon.

CKhalvashi

FreeFallerSaver said:

CKhalvashi said:

c'est_moi said:

Well, after 8 months of fighting for it I have had confirmation from ADR that the rerouting costs I had after Ryanair left us stranded abroad are to be paid in full. All £1263 of it. Happy days.

My question now is this. Has anyone else had a successful claim through ADR and is this really the end of it? I have sent my bank details. Do Ryanair admit defeat at this point and pay up, or am I likely to expect yet more delaying tactics?

Ryanair are obliged to accept the decision, you are not.

There is no reason at this point that you will not be paid, but this will probably take a few days at least to travel through to the person in Ryanair with access to their bank accounts. This is normal in any large company.

Also just be prepared for the fact that it might actually take longer than a few days. My ADR determination was issued in late January and Ryanair have still not made payment. After little joy through the portal I raised a ticket directly with CDRL on their own website (edit: last week), and to be fair they responded really quickly to advise they had contacted Ryanair's legal reps about it and would be directing them to make payment ASAP. Hopefully this will be done and dusted soon.

4 months should not be normal (I believe in any case it should be within 30 days as per decisions I've seen).

Hopefully yours has just got lost somewhere and will be with you soon.

FreeFallerSaver

CKhalvashi said:

FreeFallerSaver said:

CKhalvashi said:

c'est_moi said:

Well, after 8 months of fighting for it I have had confirmation from ADR that the rerouting costs I had after Ryanair left us stranded abroad are to be paid in full. All £1263 of it. Happy days.

My question now is this. Has anyone else had a successful claim through ADR and is this really the end of it? I have sent my bank details. Do Ryanair admit defeat at this point and pay up, or am I likely to expect yet more delaying tactics?

Ryanair are obliged to accept the decision, you are not.

There is no reason at this point that you will not be paid, but this will probably take a few days at least to travel through to the person in Ryanair with access to their bank accounts. This is normal in any large company.

Also just be prepared for the fact that it might actually take longer than a few days. My ADR determination was issued in late January and Ryanair have still not made payment. After little joy through the portal I raised a ticket directly with CDRL on their own website (edit: last week), and to be fair they responded really quickly to advise they had contacted Ryanair's legal reps about it and would be directing them to make payment ASAP. Hopefully this will be done and dusted soon.

4 months should not be normal (I believe in any case it should be within 30 days as per decisions I've seen).

Hopefully yours has just got lost somewhere and will be with you soon.

Well would you believe it (I stil don't!), I just read your post, then went and checked my bank account for the millionth time since 30 January, and the payment's in there this evening. Finally. After submitting my case last August, we now have our £660 compensation. What a palaver, but for others considering doing it, stick it with it and stand your ground, and be prepared to be in it for the long haul (excuse the pun).

c'est_moi

I totally echo that - keep trying, keep trying. Ryanair's defence was that I had not allowed them to reroute us before I did it for myself. They know how difficult this is. When you leave a plane full of people stranded abroad in a tiny regional airport with poor wifi signal and only two stressed out airport staff on the desk (who do not work for Ryanair) it is simply impossible to get through to Ryanair.

The second reason they gave for refusing to refund our rerouting costs was that I had chosen a route that was far too expensive, and did not reflect the original route with them, a poor old budget airline. They clearly have a 'script' and they stick to to it. My new flights were with Ryanair! Much as I did not want to give them any more money I thought that by sticking with them I would get my money back more easily (how wrong I was).

Other than teaching me patience and to be persistent, the most valuable thing this has taught me is never to fly with them again.

I am now wondering if it is worth applying for the EU compensation of 300 euros each for the delayed flight? We did finally get home about 28 hours later than we should have done and this cost us an additional fee at the airport parking, an extra unplanned day off my annual leave,  as well as the utter stress and hassle of the whole episode. I was not going to bother, but the longer Ryanair have dragged this on the more I feel that they should pay the EU compensation too.

Anyone have any thoughts on this? Am I likely to be successful. The plane cancellation was entirely in the hands of Ryanair - no using the excuse of the weather or strikes on this one.

eskbanker

c'est_moi said:

I am now wondering if it is worth applying for the EU compensation of 300 euros each for the delayed flight? We did finally get home about 28 hours later than we should have done and this cost us an additional fee at the airport parking, an extra unplanned day off my annual leave,  as well as the utter stress and hassle of the whole episode. I was not going to bother, but the longer Ryanair have dragged this on the more I feel that they should pay the EU compensation too.

Anyone have any thoughts on this? Am I likely to be successful. The plane cancellation was entirely in the hands of Ryanair - no using the excuse of the weather or strikes on this one.

It looks like earlier posts detailing the full circumstances are no longer visible, but if you are confident that the cause of the cancellation or delay was within Ryanair's control then I can't see why you wouldn't claim the compensation you're legally entitled to, especially if they've messed you around on reclaiming rerouting costs?  The issue of compensation is a straightforward yes/no issue of whether or not they were liable, rather than having anything to do with the ultimate impact on you, so you don't need to justify all that....