Flight delay and cancellation compensation, Ryanair ONLY

BogBob

BogBob!!?? That was meant to be BigBob. That's what I get for choosing a username when I'm tired

Anyway, a bit more info. I started the whole process before finding this forum. I put in the ESCP claim, Ryanair responded, and now it's going to a hearing. If anyone ( @Vauban , @Dr_Watson ?) has any tips for the hearing itself it would be great to hear them!

BogBob

Hm.. disappointed there doesn't seem to be much activity on this forum. But for anyone considering taking Ryanair to court, I would say go for it - I was awarded judgement against them yesterday, for the compensation plus court costs.

The next step is to make them pay, and a call to the Dublin Sheriff might be next!

CKhalvashi

BogBob said:

Hm.. disappointed there doesn't seem to be much activity on this forum. But for anyone considering taking Ryanair to court, I would say go for it - I was awarded judgement against them yesterday, for the compensation plus court costs.

The next step is to make them pay, and a call to the Dublin Sheriff might be next!

Congratulations! Apologies, I'd missed the original message, but had posted many of the questions you should have been asking yourself on the previous page, albeit in different circumstances.

In the case of a delay, there's generally very little the company the size of Ryanair can do to wriggle out of it as there are many avenues they would have to pursue to be able to do so.

They are known to pay court judgements, so you at least have this in your favour. If the judgement is in Euro, make sure you have a Wise (or similar) EUR account open for the money to be transferred to avoid giving the bank 7-8% (plus potentially a fee of up to £25-ish) of your judgement. You can then convert to Sterling at a much better rate either online or via the app.

CKhalvashi

Caromacx said:

Hoping for some advice please. 

Due to return from Malaga to Prestwick on 30/9 at 9pm with RA. Yesterday (20/9) they sent notification of a reschedule, with the new time being 11.45am on 4/10. 

Have requested refund for return flights and booked alternative with EJ, travelling a day late and to a different airport. Mounting costs of airport transfers, extended car hire, airport parking etc. 

Will I be able to claim compensation from RA? I’ve already requested a refund, should I cancel the refund request? I’ve also applied on RA website for the EU261 compensation form. Should I do anything else? 

Any advice much appreciated. 

Hello!

You should be able to request compensation (as long as there's not a rule change in either Spain or Scotland that's caused this, I don't believe there is) as you've been given less than 14 days notice, but likely won't be able to claim any 'extras'.

As your flight would have been operated by Ryanair DAC on an FR flight number with a flight of 2094km, you will be entitled to €400 per passenger.

Remember to open an EUR account online (I am personally a customer of Wise, other similar companies are available), as I believe Ryanair are a company to pay EC261 in Euro and you will likely lose 5-7% of this plus up to £25 by having the money paid to a UK bank.

The info you need is here.
https://help.ryanair.com/hc/en-gb/articles/360017825538-EU-261-Passenger-Rights

danmuss78

I think I have a new Ryanair excuse for avoiding compensation for a delayed flight, they have rejected my EU261 claim (3hr40 delay) due to "3rd party handling issues".

I cannot see how this would stack up in court as an 'exceptional circumstance' - Swissport may have screwed up baggage handling and refuelling but surely Ryanair will have penalty clauses in their contract and the service to the end user is indistinguishable (as the provision of a flight)?  I would think they are legally responsible for the performance of this sub-contract.

I'm taking this to Alternative Dispute Resolution but wondered if anyone else has experienced this one?

Westin

danmuss78 said:

I think I have a new Ryanair excuse for avoiding compensation for a delayed flight, they have rejected my EU261 claim (3hr40 delay) due to "3rd party handling issues".

I cannot see how this would stack up in court as an 'exceptional circumstance' - Swissport may have screwed up baggage handling and refuelling but surely Ryanair will have penalty clauses in their contract and the service to the end user is indistinguishable (as the provision of a flight)?  I would think they are legally responsible for the performance of this sub-contract.

I'm taking this to Alternative Dispute Resolution but wondered if anyone else has experienced this one?

I would agree but have RyanAir said the whole 3h40m delay was down to Swissport?  Could they be suggesting that only part of the delay was due to their 3rd party handler and part of the delay down to something outside of their control like ATC? 

CKhalvashi

Westin said:

danmuss78 said:

I think I have a new Ryanair excuse for avoiding compensation for a delayed flight, they have rejected my EU261 claim (3hr40 delay) due to "3rd party handling issues".

I cannot see how this would stack up in court as an 'exceptional circumstance' - Swissport may have screwed up baggage handling and refuelling but surely Ryanair will have penalty clauses in their contract and the service to the end user is indistinguishable (as the provision of a flight)?  I would think they are legally responsible for the performance of this sub-contract.

I'm taking this to Alternative Dispute Resolution but wondered if anyone else has experienced this one?

I would agree but have RyanAir said the whole 3h40m delay was down to Swissport?  Could they be suggesting that only part of the delay was due to their 3rd party handler and part of the delay down to something outside of their control like ATC? 

I would also agree.

You don't mention the route, but for specific FIRs and even outside these on several specific airways it can often take in excess of an hour to get route clearances at the moment, even then you can be waiting in excess of an hour more on the ground to enter the appropriate FIR/airway at a specific time, which is far outside of airline control.

OH works for an airline (but not Ryanair), so I'm happy to ask her if the route you were on was likely to be affected, but can't answer with 100% accuracy as it'll be flight specific.

Jode53

danmuss78 said:

I think I have a new Ryanair excuse for avoiding compensation for a delayed flight, they have rejected my EU261 claim (3hr40 delay) due to "3rd party handling issues".

I cannot see how this would stack up in court as an 'exceptional circumstance' - Swissport may have screwed up baggage handling and refuelling but surely Ryanair will have penalty clauses in their contract and the service to the end user is indistinguishable (as the provision of a flight)?  I would think they are legally responsible for the performance of this sub-contract.

I'm taking this to Alternative Dispute Resolution but wondered if anyone else has experienced this one?

I have had exactly the same response to my flight delayed from Italy by 3hrs 40 mins. I have just been on live chat with Ryanair to find out how to take to ADR but they are now saying it’s ODR so need to do a bit of research to see how to proceed.

Jode53

  I have had exactly the same response to my flight delayed from Italy by 3hrs 40 mins. I have just been on live chat with Ryanair to find out how to take to ADR but they are now saying it’s ODR so need to do a bit of research to see how to proceed.

eskbanker

The Ryanair Ts & Cs section about dispute resolution highlights ODR as the escalation option and links to its main page:

12.3.9   If you have a complaint and we are unable to resolve it, you may refer to the European Commission Online Dispute Resolution (ODR) service.  You must include our email address (odr@ryanair.com) in the ODR’s trader details field.  This email address may only be used for completing the ODR complaint form.  Customer queries sent to this email address will not be responded to.