Flight delay and cancellation compensation, Ryanair ONLY

danmuss78

Update:  ADR have accepted my complaint as within their jurisdiction and it is now filed, Ryanair have 28 days to respond.

I'm not allowed to post a link but if you google "aviation adr ryanair" you will get to a pafe that explains their process - it's been a good system to use so far.

With regards to the other points, Ryanair only offered a four word explanation "3rd party handling issues" and (while not something I can likely prove) the pilot actually announced that he was sorry for the delays which had been caused by ground crew issues that had compounded through the day (ours was the last flight of the day).

The flight was Brindisi-Manchester, 30.05.22, 21.25 scheduled departure, 23.30 scheduled arrival.

danmuss78

eskbanker said:

 section about dispute resolution highlights ODR as the escalation option and links to its main page:

12.3.9   If you have a complaint and we are unable to resolve it, you may refer to the European Commission  (ODR) service.  You must include our email address (odr@ryanair.com) in the ODR’s trader details field.  This email address may only be used for completing the ODR complaint form.  Customer queries sent to this email address will not be responded to.

This is in the Ryanair DAC t's and c's - in the Ryanair UK t's and c's it is Aviation ADR so it depends where you bought the flight/travelled from.  CAA website confirms that it is Aviation ADR for UK.

CKhalvashi

danmuss78 said:

eskbanker said:

 section about dispute resolution highlights ODR as the escalation option and links to its main page:

12.3.9   If you have a complaint and we are unable to resolve it, you may refer to the European Commission  (ODR) service.  You must include our email address (odr@ryanair.com) in the ODR’s trader details field.  This email address may only be used for completing the ODR complaint form.  Customer queries sent to this email address will not be responded to.

This is in the Ryanair DAC t's and c's - in the Ryanair UK t's and c's it is Aviation ADR so it depends where you bought the flight/travelled from.  CAA website confirms that it is Aviation ADR for UK.

That may only be applicable to flights coded RK, which are operated by G- registered aircraft and callsign 'Blue Max'.

These terms do not apply to any flights under code FR, operated by Ryanair, Buzz, Lauda Europe and Malta Air (with some exceptions), as these are operated on different AOCs and follow EU, not UK rules.

danmuss78

Trying this for the 3rd time... not sure why its not posting.

ODR portal is just a route to get to an ADR - Ryanair are signed up to Aviation ADR for UK customers. 

Going to the EC ODR will only delay your complaint by 30+ days.  See the Civil Aviation Authority for details on Aviation ADR.

EP456

Friends flying from Edinburgh to Malaga were delayed for over 3 hours.  Ryanair have given them a letter confirming the 3 hour 3 minute delay for them to claim on their insurance.  Is this the correct thing to do, or should they claim directly from Ryanair?

CKhalvashi

EP456 said:

Friends flying from Edinburgh to Malaga were delayed for over 3 hours.  Ryanair have given them a letter confirming the 3 hour 3 minute delay for them to claim on their insurance.  Is this the correct thing to do, or should they claim directly from Ryanair?

Hi there.

If through a travel agency, the claim may have to be via them as the customer of the airline.

If booked direct with Ryanair, contact the live chat team via the website and explain the situation. I don't normally recommend Ryanair but actually they're one of the best airlines in terms of customer service out there at the moment, so now is the perfect time for an issue to happen for them.

NCPparkingticket

Hello,

Just started reading everything on this forum.

I had a flight home from Hamburg cancelled about an hour before the flight. No reason was given.

As there was no flight available for 3 days I had to buy a new flight and a night hotel along with other costs.

They are saying that they dont need to give me any compensation for the following reason

We note you chose not to re-book with Ryanair but decided to apply for a refund of your cancelled flight. We have processed the refund as you requested, therefore Ryanair has no further liability according to EU261. 

My new flight was the next available to the south of the uk which was the next day (not with Ryanair)

eskbanker

When a flight is cancelled, the airline is obliged under the regulations to offer a refund or rerouting, so some airlines choose to interpret that to mean that if a passenger seeks a refund then that's their choice and so no further costs need to be reimbursed.  Did your claim include all costs that you wanted to obtain, or did you claim a refund and then expect to go back for the rest?

NCPparkingticket

eskbanker said:

When a flight is cancelled, the airline is obliged under the regulations to offer a refund or rerouting, so some airlines choose to interpret that to mean that if a passenger seeks a refund then that's their choice and so no further costs need to be reimbursed.  Did your claim include all costs that you wanted to obtain, or did you claim a refund and then expect to go back for the rest?

I accepted a refund as they basically sent it to me. I have them put a full claim in which they have rejected due to airspace restrictions but they wont provide me with any further information on where these were

CKhalvashi

NCPparkingticket said:

eskbanker said:

When a flight is cancelled, the airline is obliged under the regulations to offer a refund or rerouting, so some airlines choose to interpret that to mean that if a passenger seeks a refund then that's their choice and so no further costs need to be reimbursed.  Did your claim include all costs that you wanted to obtain, or did you claim a refund and then expect to go back for the rest?

I accepted a refund as they basically sent it to me. I have them put a full claim in which they have rejected due to airspace restrictions but they wont provide me with any further information on where these were

At a guess, Germany.

If Germany is at capacity, it can cause a lot of traffic to go around it, causing issues in France and Poland. It definitely can lead to some interesting routings sometimes.