Flight delay and cancellation compensation, Ryanair ONLY

Roodeberg

Dear All, apologies if you see this as a duplicate (I can't see my original post!)

My flight was delayed over 4 hours last night - getting in after 1am

We decided we couldn't fly because the car hire office was closed (and we had two hours to travel onwards) , so we couldn't pick the car up, there were no hotels available near the airport...

Ryanair claim that it was due to poor weather, but at the scheduled time we were due to leave, the aircraft that later took passengers to Milan (Bergamo) left Stanstead.....10 minutes after our scheduled time to depart - to go to Dublin! (this explains why we were told that the flight wouldn't just be an hour late - but we were immediately told it would be four hours late!)

So, how can Ryanair claim the weather was the problem when our aircraft did fly .....just not to the correct place (which leads me to surmise that there was a technical problem with a plane and they were an aircraft down!)

Any thoughts or suggestions? Ryanair won't let me claim on their website as we didn't actually go - but we've lost yesterdays flights and the return flights (there was no availability on ryanair flights today - and we're due back Monday!)

Any thoughts or help gratefully received!

xxx

CKhalvashi

Roodeberg said:

Dear All, apologies if you see this as a duplicate (I can't see my original post!)

My flight was delayed over 4 hours last night - getting in after 1am

We decided we couldn't fly because the car hire office was closed (and we had two hours to travel onwards) , so we couldn't pick the car up, there were no hotels available near the airport...

Ryanair claim that it was due to poor weather, but at the scheduled time we were due to leave, the aircraft that later took passengers to Milan (Bergamo) left Stanstead.....10 minutes after our scheduled time to depart - to go to Dublin! (this explains why we were told that the flight wouldn't just be an hour late - but we were immediately told it would be four hours late!)

So, how can Ryanair claim the weather was the problem when our aircraft did fly .....just not to the correct place (which leads me to surmise that there was a technical problem with a plane and they were an aircraft down!)

Any thoughts or suggestions? Ryanair won't let me claim on their website as we didn't actually go - but we've lost yesterdays flights and the return flights (there was no availability on ryanair flights today - and we're due back Monday!)

Any thoughts or help gratefully received!

xxx

Do you have the flight number or A/C reg?

I can then take a proper look, including METAR reports from the relevant times, but it sounds on the face of it that compensation would be due.

Note: I don't work for Ryanair, but should be able to give a slightly better than layman's view due to my experience.

Roodeberg

CKhalvashi said:

Roodeberg said:

Dear All, apologies if you see this as a duplicate (I can't see my original post!)

My flight was delayed over 4 hours last night - getting in after 1am

We decided we couldn't fly because the car hire office was closed (and we had two hours to travel onwards) , so we couldn't pick the car up, there were no hotels available near the airport...

Ryanair claim that it was due to poor weather, but at the scheduled time we were due to leave, the aircraft that later took passengers to Milan (Bergamo) left Stanstead.....10 minutes after our scheduled time to depart - to go to Dublin! (this explains why we were told that the flight wouldn't just be an hour late - but we were immediately told it would be four hours late!)

So, how can Ryanair claim the weather was the problem when our aircraft did fly .....just not to the correct place (which leads me to surmise that there was a technical problem with a plane and they were an aircraft down!)

Any thoughts or suggestions? Ryanair won't let me claim on their website as we didn't actually go - but we've lost yesterdays flights and the return flights (there was no availability on ryanair flights today - and we're due back Monday!)

Any thoughts or help gratefully received!

xxx

Do you have the flight number or A/C reg?

I can then take a proper look, including METAR reports from the relevant times, but it sounds on the face of it that compensation would be due.

Note: I don't work for Ryanair, but should be able to give a slightly better than layman's view due to my experience.

Thank you so much CKhalvashi - any help would be amazing!

The aircraft was 9H – QAP and our flight number was FR4196

xxxxx

onashoestring

@CKhalvashi - - so I don’t see how Roodeberg has a valid  claim for late arrival , since they state that when they were informed that their departure would be delayed “ We decided we couldn't fly  ”

Since they made the decision to abandon their trip,  I don’t see that they are entitled to claim for delay compensation which is calculated on arrival time with flight manifests checked for all claims ?

Happy to be proved wrong on this . 

Westin

I placed a response on Roodeberg’s other thread before seeing this additional post -
https://forums.moneysavingexpert.com/discussion/6385979/was-my-flight-really-cancelled-due-to-poor-weather#latest

CKhalvashi

onashoestring said:

@CKhalvashi - - so I don’t see how Roodeberg has a valid  claim for late arrival , since they state that when they were informed that their departure would be delayed “ We decided we couldn't fly  ”

Since they made the decision to abandon their trip,  I don’t see that they are entitled to claim for delay compensation which is calculated on arrival time with flight manifests checked for all claims ?

Happy to be proved wrong on this . 

It looks to me that unfortunately that may be the case

The flight looks as per FR24 to have departed 21 minutes before the magic 5 hour mark where it would be treated as a cancellation in any event.

It looks like the aircraft has been 'borrowed' between the Ryanair group to keep the 212/272 flight reasonably on time (as far as I'm aware, no STN or DUB based operations are used with 9H-reg aircraft from Malta Air).

OP; was the flight ever 'estimated 23:20' or later on the departure boards? Ideally a photo of this would be the best evidence you could have. This is going to form the basis of your legal rights, but as someone who lives close to Stansted, the weather yesterday wasn't overly nice.

I will pull METAR reports in the morning.

The information I'm working with is here.
https://www.flightradar24.com/data/aircraft/9h-qap

CKhalvashi

Just to update, there was no handling stop as per someone who was on duty at Stansted at the time.

I can't be given more information as my contact doesn't have it.

The weather reports don't show anything too exciting either, even though the weather on the face of it wasn't particularly nice.

OP will therefore be resting on whether the flight ever went to 'estimated 23:20' or later with regard to their refund/compensation rights, as this will be the 5 hour mark.

Roodeberg

Thanks so much for your help!

Much appreciated

xxx

Nick_L91

Hi, new to forum, apologies if this is in the wrong space. If anyone is able to assist/ has been a similar situation, it would be great to hear from you. Thank you in advance! 

We had a flight booked with Ryanair (Beziers Cap D'Agde Airport to London Luton) on Saturday 10th September. Whilst waiting at the airport, we were told our flight had been delayed by 2hours. No further updates were provided. We were then told our flight had been re-directed to Montpellier Airport and that it would depart at 9pm.

One bus turned up, which we were unable to board. We were then told that a second bus would not arrive for another 1.5hrs, due roughly at 7/7.30pm, which with a 50 minute drive to Montpellier airport, would place us very close to the new departure time. Whilst waiting for this bus, we were then told that the replacement flight had been cancelled.

For reference, Beziers Airport is very small, with no Ryanair representatives. A representative from the airport announced that no accommodation or transport etc. would be provided and that the next Ryanair flight out from Beziers to Luton would be Tuesday - effectively leaving us on our own. With minimal phone battery/ signal, we attempted to source a hotel/ taxi/ new flights: 

From a new flight perspective:

• No new/ available flights within 24hr period. Looking further out, those that existed either had not enough space, a very long journey way or were on a different airline at extremely high cost. Our jobs required us back in work this week - we were not able to wait for a new flight on Monday/ Tuesday

From accommodation perspective: 

• No accommodation within immediate area. We therefore made a decision to travel to nearest big city where there would be more options for accommodation as well as transport. We booked ourselves a hotel for the night here at own cost 

Next steps:
As explained, we had to be back in UK this week. With no available flights (vs. some very expensive options with other airlines) We made a decision to get a train back to the UK. 

Overall, the accommodation, food and drink and transportation has cost us an additional £710. Is there any re-course for this? The EU flight cancellation compensation seemed confusing as it was based on the delayed time of a new flight (yet we ended up taking a train home). As for compensation from Ryanair, will they compensate additional expenses? 

Apologies for the very long post - really a bit lost with this and really can't afford the additional money, but it was our only option. 

Thank you for any help in advance! 

onashoestring

Nick_L91 said:

Hi, new to forum, apologies if this is in the wrong space. If anyone is able to assist/ has been a similar situation, it would be great to hear from you. Thank you in advance! 

We had a flight booked with Ryanair (Beziers Cap D'Agde Airport to London Luton) on Saturday 10th September. Whilst waiting at the airport, we were told our flight had been delayed by 2hours. No further updates were provided. We were then told our flight had been re-directed to Montpellier Airport and that it would depart at 9pm.

One bus turned up, which we were unable to board. We were then told that a second bus would not arrive for another 1.5hrs, due roughly at 7/7.30pm, which with a 50 minute drive to Montpellier airport, would place us very close to the new departure time. Whilst waiting for this bus, we were then told that the replacement flight had been cancelled.

For reference, Beziers Airport is very small, with no Ryanair representatives. A representative from the airport announced that no accommodation or transport etc. would be provided and that the next Ryanair flight out from Beziers to Luton would be Tuesday - effectively leaving us on our own. With minimal phone battery/ signal, we attempted to source a hotel/ taxi/ new flights: 

From a new flight perspective:

• No new/ available flights within 24hr period. Looking further out, those that existed either had not enough space, a very long journey way or were on a different airline at extremely high cost. Our jobs required us back in work this week - we were not able to wait for a new flight on Monday/ Tuesday

From accommodation perspective: 

• No accommodation within immediate area. We therefore made a decision to travel to nearest big city where there would be more options for accommodation as well as transport. We booked ourselves a hotel for the night here at own cost 

Next steps:
As explained, we had to be back in UK this week. With no available flights (vs. some very expensive options with other airlines) We made a decision to get a train back to the UK. 

Overall, the accommodation, food and drink and transportation has cost us an additional £710. Is there any re-course for this? The EU flight cancellation compensation seemed confusing as it was based on the delayed time of a new flight (yet we ended up taking a train home). As for compensation from Ryanair, will they compensate additional expenses? 

Apologies for the very long post - really a bit lost with this and really can't afford the additional money, but it was our only option. 

Thank you for any help in advance! 

When they cancel a  flight the airline - in your case Ryanair - are responsible for meals/ accommodation whilst you waited to get back to the U.K. and the alternative transportation expenses you incurred to get back to U.K. Submit an expenses claim with scanned copies of receipts for everything . Submit an expenses claim using their online form . ( select expenses only ) 

https://onlineform.ryanair.com/gb/en/eu-261

Do not ask for a refund -as you can’t get a refund and expenses it’s either /or ( I am assuming here the cost of transportation is more than the flight refund would be ? ) .

Expenses  should not be confused with compensation which you may be entitled to in addition to expenses - but will depend on the reason for the cancellation. 

 If the flight was cancelled because of something outside of the airlines control like bad weather or ATC strike for example - no compensation is due - you can still claim you expences .

If the reason for the cancellation was within the airlines control you are also entitled to receive compensation- this is a set amount depending on the distance of your original flight and is in addition to the expenses you incurred. 

If you are not sure of the reason for the flight cancellation you can submit a compensation claim anyway - you have nothing to loose.

submit claim here : select compensation only 
https://onlineform.ryanair.com/gb/en/eu-261