Flight delay and cancellation compensation, Ryanair ONLY

JPears

Welcome.
Unless either the airpoprt or Ryanair offers goodwill (unlikely) then I don't think you'll have any joy.
Was the runway actually operational at the time the flight was due to arrive?
If so then your passenger may have a vaalid claim for delay under rregualtion 261/2004

F_Bear

Secussful claim form Jan 18 paid this month, used resolver then ADR and dispute every hurdle been put in our way claimed the Euro 400 each.


was on tenerife and ryan air didnt land claiming the wind but every othr airline did. tried the exceptional circumstances but provided no evidence so found in favour

legal_magpie

When I'm meeting someone from a flight I never go into the airport itself until the plane has actually landed. I stay in a nearby cafe or pub or just sit in the car. You can check the flight status on various websites. In any event, once you knew about the delay why didn't you just leave to come back later? No claim I'm afraid.

Tyzap

Hi Haz606,

I'm an optimist and believe 'if you don't ask you don't get' so I offer my alternative view.

The runway is owned and maintained by MAG (Manchester Airport group) so it would be worth writing a letter of complaint to them asking for a full refund of your parking fee. Particularly as it was MAG who benefited from the park fee they charged you.

MAG are members of an ADR scheme (CEDR) who would adjudicate for you if MAG are unhelpful. You need to go through MAG first tho....

https://www.caa.co.uk/Passengers/Resolving-travel-problems

It's a long shot but worth a try.

Good luck.

avacado

Hi all. To share I finally had a payout from Ryanair via the ADR in case it helps someone else

May 2018 I had a flight cancelled due to the Stansted lightning strike on the fueling. No more flights home for days on ryanair (I live in Denmark) so customer services told me to purchase from another airline and apply for a refund after. In total, getting home cost 707 quid (train to heathrow, flight on BA last minute, hotel, food). I applied for this repayment, and not delay compensation, and ryanair rejected it sayin it was my own choice to rebook etc etc BS.
Went through ADR, which was a lengthy but quite easy process, they ruled in my favour, and now after a year ryanair have just paid me the exact amount. Clearly their game is to do everything as slowly as possible to put you off claiming. at one point i actually missed the email update from the ADR saying they ruled in my favour and needed bank details, luckily they sent me another one, saying if i didn't respond then in X days the case would be closed. Within a few days on sending my bank details, i had my money back...

Flyhigh

Flyhigh wrote: »

Thanks for the response. No I didn't use a solicitor... It was done via the Resolver tool accessed via MSE. I'll try contacting them via Resolver first - it's worked well up to now. At least I know it is worth contacting them about it.

Thanks again

Just for info - I've now received the full amount of compensation - done via escalating my case on the Resolver tool.

Happy bunny! :j

Tyzap

Flyhigh wrote: »

Just for info - I've now received the full amount of compensation - done via escalating my case on the Resolver tool.

Happy bunny! :j

Well done Flyhigh:beer:

Did they offer an explanation why they underpaid in the first place?

bignred05

tomscfc wrote: »

So AviationADR largely ruled in my favour and I have provided my bank details and was given a 30 day period for payment to be made.

This has since passed, about 48 days now, and I am yet to hear anything. Do I/Can I now escalate this through the courts? I've tried chasing this with AviationADR but they just don't get back to me.

I won my case via ADR, much to my surprise I was paid out within about 7-10 days

Several months later i got a message off ADR asking had i been paid out and if i don't reply they will close the case

tgnipper

Hi All,

Please bear with me as this is my first time posting in a long while - but I am in a frustrating situation with Ryanair.

We flew to Dublin on 1st March from East Midlands airport - all good, no issues. We were due to fly back on the 3rd March at 19:40 in the evening. At approx. 4/5pm it snowed in Dublin - a decent amount but lasted for maybe 30 mins to an hour and we got to the airport in time etc.

The airport confirmed that runways/ATC were all operating normally despite the flurry of bad weather.

We then proceeded to board the flight at 19:30ish and were say on the aircraft. Ground crew came in and were mumbling about "we dont know when you are going to leave" etc. and the captain informed us on several occasions that the reason for the delay was that we were waiting for de-icing equipment to become available. I would stress at this point other flights from other airlines were leaving the airport with little issue.

We were sat on the aircraft for approx. 3 hours before being told by the captain that the flight had been cancelled and we were to return to the terminal for further instructions.

A good load of people then descended on the gate and waited for instructions... and waited.. and waited.... We received a text message from Ryanair offering refund or flight transfer (next available flight at that point was Tuesday). We didnt really know what to do at that point. We were offered no food or lodgings etc. and we followed a line of passengers who probably felt the same as us and we ended up in a queue at the Ryanair desk which was HUGE and we would have been in the queue all night - it even made local press (was going to post the link here but if you Google "dublin airport chaos march 2019" its the first result!

We were in the queue for a couple of hours before we logged in to Ryanairs app to find we had been booked on a 7:30 flight the following morning - we weren't sure at that point whether to continue queuing or assume this was correct. We decided to leave the queue and find a place to hunker down for the night and hope all worked out!

Anyway - the morning flight left at 830am, not 730am (which wasn't communicated at all and we only discovered from the boarding TV's in the airport) and we caught the flight and eventually got home.

I approached Ryanair and stressed we were entitled to compensation but they are quoting (yes you guessed it) "Extraordinary Circumstances". I then approached the Aviation Authority who, after several months agreed with Ryanair.

I've done my own research and discovered an EU case in the Higher Regional Court of Brandenburg (19.11.20013, RRA 2014.81) that lack of de-icing equipment or fluid does not constitute "Exceptional Circumstances" - I have gone back to the Aviation authority again but I think its all headed for court.

Does anyone here have any advice for us? Or, maybe, was on that very flight and managed to get compensation successfully?

Thanks in advance!

Tyzap

tgnipper wrote: »

Hi All,

Does anyone here have any advice for us? Or, maybe, was on that very flight and managed to get compensation successfully?

Thanks in advance!

Hi tgnipper,

I believe that everyone would agree that the original problem of snow would be an accepted EC.

However, that is not the end of the matter as they must also ensure that they take ‘all reasonable measures’ to ensure the delay is kept to a minimum.

Please see my previous post about this here......

https://forums.moneysavingexpert.com/showpost.php?p=75840280&postcount=5

It seems that you are due compensation because Ryanair could have done more to lessen your delay but did nothing.

You were also due a duty of care from the airline which included hotel accommodation and meals etc. If they did not supply these you can also claim any cost that you incurred, along with an accompanying receipt.

You could now ask a NWNF solicitor, such as Bott & Co, if they would take it on for a fee or you would need to claim via the ESCP procedure, which you need to have a read up on first.

Good luck.