Flight delay and cancellation compensation, Ryanair ONLY

JPears

Under the regulation you have a right to re-routing, using a different airline if necessary, at a time convenient to you and at RA's expense.
So start looking now for alternative flights and get ready for a battle with Ryanair.
You will be due compensation if they have not contacted yet as it is less than 14 days until your flight. Unless they have offered you an alternative that gets you to your destination within similar timings.


But as johnmcc7 points out, you will have a fight on your hands to get what is legally yours. CAA are a bunch of useless !!!!wits.

Readallaboutit

Hello,

I'm in a similar situation as a lot I expect. From my understanding, there is no point booking an alternative flight with say Easyjet for example until Ryanair have actually cancelled the flight - they are still selling tickets for the outward journey on 23rd to Malaga (where I'm due to fly). If the strike was called off then I will have wasted in excess of £200. I appreciate no one here will know the answer, but does it seem likely they would reach an agreement with staff and therefore flights would go ahead as normal? I saw somewhere that it might not necessarily affect every flight even if it does? It makes it tricky as we have an evening flight booked so even if we got rerouted the following day, I will lose out on a night's hotel already paid for.

I have free cancellation on the hotel apart from the first night which has to be paid for to 'secure the booking'. This free cancellation period ends on 20th August. So I'm assuming it'll be down to the wire and I'll just have to wait to see how this plays out and decide about the hotel then?

Thanks in advance!

Justice13075

Don't book an alternative flight because as you have worked out if your flight is not cancelled you will lose that money. If your flight is cancelled Ryanair have to reroute you at their expense. If they fail to do so you can then reroute yourself and claim back any difference between the cost of the Ryanair flight and your new flight.

JPears

Yes you are correct. It would be sensible to have explored alternative fights on the assumption that the strikes will go ahead.

Pinkfairy23

Our ryanair flight was cancelled due to strike action last sept 2018. Wrote to ryanair ,complaints dept, completed all relevant forms and no luck. Had to pay further £380 to get home with another airline.

Justice13075

Don't give up, the CAA are looking into this so keep coming back to see how it's progressing. In relation to the £380 you spent on flights Ryanair should have rerouted you it's obvious they didn't so they HAVE to refund you the £380 in full, so claim that back.

Debbie1

Advise please ... I've read through previous posts, advice, Vauban's Guide and EC 261/2004


I was on Ryanair flight FR1466 from Krakow on 29 Jul to Birmingham that was delayed 4 hrs 59 mins due initially to bad weather.

It was due to depart at 18:10 and about 30 minutes before that there was a storm overhead and an announcement was made saying several flights (including mine) would be delayed with further announcements to follow. At approx 18:30 passengers travelling with other airlines started to be called forward for boarding and flights resumed at approx 18:45. On the departure board my flight details changed from 'delayed' to a new time of 19:15. This and 2 further departure times were displayed then cancelled with announcements saying it was due to a problem with our aircraft coming in from a different sector. When we finally boarded sometime after 11pm the pilot told passengers that the delay was due to the inbound flight to Krakow being diverted due to the storm and unfortunately the crew were then unable to return to Krakow and onward to UK as that would exceed their hours and a standby crew had to be called in.

Shortly after landing I had an email from Ryanair confirming the 4 hour 59 delay and attaching an insurance claim certificate.

Whilst the weather was the cause of the incoming flight to be diverted and this is the reason for the initial delay, mine was further delayed due to the need for a replacement crew being required, is that also counted as 'exceptional circumstances' or is it worth pursing?

Thanks in advance for any help

Tyzap

Debbie1 wrote: »

Advise please ... I've read through previous posts, advice, Vauban's Guide and EC 261/2004


I was on Ryanair flight FR1466 from Krakow on 29 Jul to Birmingham that was delayed 4 hrs 59 mins due initially to bad weather.

It was due to depart at 18:10 and about 30 minutes before that there was a storm overhead and an announcement was made saying several flights (including mine) would be delayed with further announcements to follow. At approx 18:30 passengers travelling with other airlines started to be called forward for boarding and flights resumed at approx 18:45. On the departure board my flight details changed from 'delayed' to a new time of 19:15. This and 2 further departure times were displayed then cancelled with announcements saying it was due to a problem with our aircraft coming in from a different sector. When we finally boarded sometime after 11pm the pilot told passengers that the delay was due to the inbound flight to Krakow being diverted due to the storm and unfortunately the crew were then unable to return to Krakow and onward to UK as that would exceed their hours and a standby crew had to be called in.

Shortly after landing I had an email from Ryanair confirming the 4 hour 59 delay and attaching an insurance claim certificate.

Whilst the weather was the cause of the incoming flight to be diverted and this is the reason for the initial delay, mine was further delayed due to the need for a replacement crew being required, is that also counted as 'exceptional circumstances' or is it worth pursing?

Thanks in advance for any help

Hi Debbie1,

It's worth using their website to claim EU261 compensation and see what they say.

Also see what Bott & Co and EUclaim say when you enter your flight details into their online delay calculators.

More help here when you need it.

Good luck.

tim7136

Please could anyone provide some clarity over a compensation query for me? I am potentially affected by the pilot strike on 22nd August and couldn't find anything that specifically answered this.

My question is...

If my flight is cancelled, can I claim both a refund for the flights AND compensation, or, is it a refund OR compensation?

I dont want to ruin my chances of compensation by sorting a refund out given that the compensation dwarfs what i paid for flights!

Thanks

Justice13075

You are entitled to both, but Ryanair will turn down the compensation claim. The CAA are taking enforcement action against Ryanair so you will have to wait for the outcome of that. If your flight is cancelled don't accept a refund straight away as Ryanair has a duty of care to you. They should organise another flight for you with another airline at their expense if they don't you can do it your self and claim back the difference in cost of your Ryaniar flight and your new flight.
If your flight is delayed or cancelled for any reason, Article 9 of EU Regulation 261/2004 stipulates that your airline must provide you also with:

Two communications (phone calls, emails, fax)
A reasonable amount of food and drink
Hotel accommodation if needed
Travel to and from that accommodation