Flight delay and cancellation compensation, Ryanair ONLY

Drivad

Hi,

I flew from Marrakech to London Luton with Ryanair on Saturday 14th September. We tried to check in online on the morning of the 14th (before Ryanair’s online check in window closed) and were greeted by a system error and a message saying to check in at the airport. We arrived at the check-in desk to be told that we’d have to pay £55 each to check in!

We landed to find on social media that there had been a system outage and that numerous people were affected by this issue. I’ve reached out to Ryanair and their final position is that we should have checked in sooner – we had 48 hours to check-in and, despite the system being down on the morning of the flight, we should have foreseen this and checked in before the unscheduled outage.

This is nonsense, right? I’ve been looking into rules and regulations and can’t find anything about this anywhere but surely if Ryanair offer a window for online check-in (from 48 hours to 2 hours before the flight), they must be legally obliged to facilitate online check-in during this time?

I don’t know if anyone else has raised this and I don’t know if you can help but any news on this would be appreciated.

JPears

Usual BS from RA. RAs system at fault, not you.
Did RA provide you with a crystal ball to predict their system outage?


Have you tried to claim these "expenses" online using the additional expenses webform?
Contact the CAA. They are pretty useles but may be aware of the problems that RA are causing.

Perhaps time to find Dr Watson's excellent notes on the ESCP court action.

Nurselayer

Nurselayer wrote: »

Hi folks, back in December we were flying Ryanair from Frankfurt to Stanstead. Now, there was some snow in Frankfurt but other flights from there were flying back to London - BA in particular were continuing to fly.

Ryanair shipped us off to Frankfurt Hahn airport and flew us back from there - we had incurred a significant delay. We wrote to them and asked them to provide us with compensation under the EU scheme. Below is their reply - what do we do next?

"I sincerely regret the delay of your flight FR1546 from Frankfurt to London Stansted on
the 03/12/2017, which was due a previous weather diversion caused by adverse weather
conditions which created a knock on effect to the daily schedule of the aircraft.
On the day of your flight delay you received an email message advising you how to avail
of free call credit. This credit was issued in accordance with our obligations under Article
9(2) EU261/2004 in order to assist you in making any necessary calls due to the
unfortunate delay of your flight.
Our handling agents at Frankfurt Airport have confirmed that assistance was provided
along with EU261 notice.
As this delay was unexpected and therefore outside Ryanair’s control I regret to advise
that no monetary compensation is due under EU Regulation 261/2004.
However, if you incurred any additional reasonable expenses during the delay, then
please submit your receipts as well as your bank details by copying and pasting the
following into your internet browser
https://complainttracker.ryanair.com

I trust that the above has been of assistance."

Thanks in advance for all your help.

It was a long time ago but we did get this settled in the end. We used a company called MyFlightDelayed.com They took it to ADR and in the end it was ruled that Ryanair needed to pay us £440. MyFlightDelayed took £150 of that but we still ended up with more than we would have if we'd have tried to do it ourselves, simply because I think we'd have given up. It took 14 months so it was a long process, but we won in the end.

Paul_Eddison

Does anyone have any news regarding the delayed flight from Leeds Saturday 28th September which took of on Sunday morning 29th as my claim for compensation has been rejected.

Justice13075

Post your flight details and we will take a look

gilliemay007

Due to fly Leeds Bradford to Lanzarote 18.55 28th September, boarded and then sat on plane for over 2 hours with no Aircon. We were told they were having problems opening the baggage doors as the load had shifted and they still had to unload the previous flight luggage, then told we were waiting for the wind to change direction (we were told later there was no wind), then told we were waiting for a slot to take off before finally been told it was too late to take off as the airport at Lanzarote would be closed. So off we all get which by now was nearly 10pm, told by swiss air that no hotels available so an hour taxi ride, home at 23.00, set back off at 03.00am as our flight was now due to leave at 6.30am. After sitting for enougher 2 hours we all had to get off and identify our luggage as they had failed to check it in. We eventually took of at approx 9am on 29th September.
I completed a ryanair claim form and received a reply 'I regret the delay of your flight FR2048 from Leeds Bradford - LBA to Lanzarote - ACE on the 28/09/2019, which was due to adverse weather conditions (strong winds) on a previous sector.
As this delay was unexpected we wish to inform you that no compensation is due under EU261/2004 as this was caused due to extraordinary circumstances beyond Ryanair's control.
My arguement was that we were delayed due to a macanical fault not adverse weather'
Where do I go from here, would be interested if anyone else was on that flight who can confirm what the captain said

JPears

Looks like RA are giving you the brush off in the hope you will go away.
Having found this forum, hopefully you won't.
Send Ryanair a further letter pointing out the dealy was almost entirely due to the mechanical issue, not wather and give them 14 days to pay, marked as an NBA.
Then make a complaint to CAA (RA are no longer subscribed to an ADR) and start reading the Dr Watson's excellent prescription on taking RA to court via the ESCP.

hacketta

I had a cancelled Ryanair flight (was cancelled whilst we were on the steps waiting to board!)..

Stansted..nightmare..no flights available

Luckily was only a weekend away with my mum so we just got a cab home. Felt really sorry for the families who had kids with them who were off on their yearly hol and had week/s worth of accommodation booked

I got on the refund case immediately and requested a full refund from ryanair but in a week had no response so turned to claim website https://www.flight-delayed.co.uk

I mistakenly signed a waiver for my claim and have a year later recieved a letter from Debt Collectors based in Amsterdam requesting their cut of my claim... even though i never received any money back from https://www.flight-delayed.co.uk !!

The flights were a total of £300 which i did get back from Ryanair 2 weeks later with no communications or apology. No refund for taxi though

The letter (to my home address is below) and my subsequent emails..

Dear XXXX

Thank you for your reply.
Our client has contacted you several times in order to receive the payment for the invoice they have sent.
However, since no payment has been made, our client has put this file into our hands for immediate collection.

I understand that you are shocked receiving such a letter, but it is important for you to know that it is in our interest to achieve the best result for all parties. If we can close this file amicable then our client will not continue chasing this debt via a Legal procedure. I assume that is your wish as well.

After receiving the total amount of € 261,00 we are able to close this file. We can discuss a payment plan if required, please let me know if that is needed.

Looking forward to your reply,
____________________________________________________________________________
Best regards, Saludos cordiales, Met vriendelijke groet, Mit freundlichen Grüßen,
Jeroen van den Heuvel
International Debt Collector

CMC Worldwide B.V. | International Credit Management Specialist
T: +31 (0)85 130 54 35 (NL) | T: +32 (0)38 08 03 78 (BE)| Skype: cmc worldwide
Visit us at https://www.cmcww.com


Van: XXXXXX
Verzonden: donderdag 1 augustus 2019 00:08
Aan: Collect | CMC Worldwide <collect@cmcww.com>; info@flightdelayed.com
Onderwerp: Ref: XXXXXX

Dear Sirs

I am writing in response to letter attached dated 22nd July 2019.

I was shocked and quite dismayed to receive the letter demanding immediate payment when I have had absolutely zero correspondence with ‘flight-delayed.co.uk’ since early November last year in which I did not pursue a claim and nor was I paid out for any delayed flight with their services.

This is the first ‘demand’ for payment and I have no idea what it is for. Not only that but in the final paragraph you state that if payment is not received a claim will be made for reimbursement of interest charges.

I have contacted ABTA and the Financial Ombudsman regarding your demand for payment as I am simply shocked that a final demand can be made with no warning, no reasoning and quite simply with no bearing.

I feel sorry for the clients that you have written to and scared and intimidated by your letter have simply paid because of your bullying tactics.

I look forward to hearing from you on the matter. Please going forward ensure all contact is via email and not post. If required please send encrypted and phone with a password - number below

Thanks in advance
Kind regards

thomsonambra

Can anyone help me please? I was on flight FR9015 from BCN to stansted on the 23rd oct It was delayed by 6 hours. Im trying to claim compensation via the Ryanair site on the form called EU261. Im filling in all the relevant details and then the re capture part but the page won't go on to page 2 so I can continue. I have live chatted with Ryanair to ask what to do and they gave me a link to fill in to tell them I cant continue filling the original form in and they will respond to that in 7 days! What am I getting wrong? its so frustrating

Tyzap

thomsonambra wrote: »

Can anyone help me please? I was on flight FR9015 from BCN to stansted on the 23rd oct It was delayed by 6 hours. Im trying to claim compensation via the Ryanair site on the form called EU261. Im filling in all the relevant details and then the re capture part but the page won't go on to page 2 so I can continue. I have live chatted with Ryanair to ask what to do and they gave me a link to fill in to tell them I cant continue filling the original form in and they will respond to that in 7 days! What am I getting wrong? its so frustrating

Hi,

I and others here have successfully used it, so it does work. It's probably related to some data you have submitted or perhaps even the format it is submitted in. Try changing things around a little.

Other than that you are in Ryanair's hands.

Good luck.