Flight delay and cancellation compensation, Ryanair ONLY

Tyzap

pbpierce wrote: »

My flight in August 2018 was delayed by 5.5 hours. I was due to land at 19:40 (and had a prepid £10 train ticket.)
However, we actually landed gone 00:30.

I then had to pay £76.10 for an uber back to my flat. Stansted airport to Clapham, London.

After 14 complaining emails with no response, over 3 months, they have finally started to reply. They have agreed to reimburse my £55 dinner costs at the airport, but have refused to pay for the reimbursement of £76.10.

Is there anyway i can get this money off them?

Only via an Irish court I believe.

Oasis1

At what point do I go to the European Small Claims Court? Here's the 2018 timeline so far:

27 July: Flight delay by 4 hours+, followd by cancellation
29 July: Complaint to Ryanair submitted (subsequently rejected)
31 July: Complaint to Aviation ADR submitted
20 Sept: Aviation ADR make recommendation that Ryanair pays compensation and reimburses costs. I accept this.
28 Sept: Send bank details including IBAN/BIC numbers
19 Oct: Aviation ADR make Final Determination as no response from Ryanair to recommendation
14 Nov: Still no payment. I request if Ryanair have a) confirmed they intend to pay, and b) provided an estimate of when this will happen
18 Nov: Claim moved to "ADR escalation team who will contact the airline for [me]"

I've also had various conversations over the phone. I was told I should expect payment soon as "Ryanair were paying out for many claims". That was in October. I've tried calling today but tends to go to voicemail after a few minutes.

With no payment and no confirmation that Ryanair have even responded to my claim at any point during the last four months, what should I do now?

Tyzap

Oasis1 wrote: »

At what point do I go to the European Small Claims Court? Here's the 2018 timeline so far:

With no payment and no confirmation that Ryanair have even responded to my claim at any point during the last four months, what should I do now?

Hi Oasis1,

Keep pushing AviationADR, it is their job to now extract the payment from Ryanair. This is what they say about getting payment for you...

Our Powers
AviationADR’s Principal Powers Are:
a. to direct that a Member take, or desist from taking, such steps as he may specify, including the issuing of a formal apology to the Complainant;
b. to direct that a Member pay the Complainant a financial Award, in full and final settlement, not exceeding £25,000 by way of compensation for i) actual proven financial loss and/or aggravation, distress and/or inconvenience caused by the act(s) or omission(s) which was/were the subject matter of the complaint and/or ii) any reasonable proven costs incurred by the complaint in bringing the complaint.
If the provider is a member of AviationADR, they will be contractually obligated to implement our decision.

Oasis1

Thanks Tyzap - finally got through to their reception to be told the escalation team have a bit more seniority to chase this so fingers crossed...

Moneysavermum

How are you getting on Oasis 1?

I’ve just had the draft determination from ADR which found in my favour, Ryanair have literally submitted no evidence throughout so I’m assuming they may do similar to your case and just not respond to the determination. I was going to ask how long it might take to actually see any money -I think you’ve probably answered that for me...

I hope you get your funds soon.

Oasis1

Moneysavermum wrote: »

How are you getting on Oasis 1?

I’ve just had the draft determination from ADR which found in my favour, Ryanair have literally submitted no evidence throughout so I’m assuming they may do similar to your case and just not respond to the determination. I was going to ask how long it might take to actually see any money -I think you’ve probably answered that for me...

I hope you get your funds soon.

Hi Moneysavermum - looks like we're in the same boat! I still haven't recieved any payment. The last message I got from them said that now my claim has been escalated, if Ryanair don't pay up in 14 working days (another extension!!) then "it will be reported to the CAA". What good this does me I have no idea.

They say they're in correspondance with Ryanair but won't say if Ryanair has confirmed they intend to pay. It's annoying as if Ryanair haven't, then I want to get the ball rolling in taking them to court and making a complaint about AviationADR for their lack of holding the airline to account. Feeling very much in the dark.

Oasis1

Question - are AviationADR FOI-able? CAA are: https://www.caa.co.uk/passengers/resolving-travel-problems/how-the-caa-can-help/alternative-dispute-resolution/

Moneysavermum

The whole saga of complaining/claiming has been a pain from the start, it’s blindingly obvious that Ryanair rely on the majority of customers getting fed up and giving up. You are a few weeks ahead of me with your claim I think, I’ll watch for your updates. I was really pleased when I read the determination from the ADR, now I’m a bit deflated because it looks like there’s another round of chasing ahead.

Oasis1

As has been noted in other threads, the CAA is now taking Ryanair to court. https://www.bbc.co.uk/news/business-46451702

• The Civil Aviation Authority has said it is taking legal action against Ryanair over its refusal to compensate thousands of UK-based customers.
• Figures from the Alternative Dispute Resolution (ADR) service showed the airline accounted for the largest proportion - 30% - of all appeals.
  In the first nine months of 2018, it received 22,159 complaints, but only processed 1,347 of 6,653 Ryanair cases.
• Ryanair has now told the CAA that it has terminated its agreement with ADR.

I think it's time I began taking Ryanair to the ESCC - what do people think?

Moneysavermum

I got our draft determination from ADR on Friday, finding in our favour. I accepted it. If Ryanair are now withdrawing from their ADR agreement does that leave the decision on my case unenforceable by ADR? I’m going to have to call them I guess. I don’t think I’ll be seeing a penny any time soon.