Flight delay and cancellation compensation, Ryanair ONLY

JPears

Hi, welcome.
I believe you are not due compensation as your delay was less than 3 hours. If you had hung onto your original flight arriving an hour later than your new flight you would have been eligible.

Robert_Fuller

Flying with Thomas Cook. Outbound flight delayed 2 hours on 20/10 and inbound delayed 1 hour on 28/10. Can the two delayed flight ties be added together for compensation purposes?
Thanks

JPears

Hi.
No.
Sorry.

Bye.

tom.senex

Hi All, I was hoping anyone could help with this. Our Ryanair flight was delayed by just over three hours. We put in a claim via Resolver and got the following answer:


---


We sincerely regret the delay of your flight, which was due to airport security restrictions.


However, as this delay was unexpected and therefore outside Ryanair’s control we regret to advise that no monetary compensation is due under EU Regulation 261/2004.



Please be advised that this letter contains our final position in relation to your complaint. If you are unhappy with our decision, you can take your complaint to Alternative Dispute Resolution (ADR). AviationADR is an independent, impartial scheme operated by Consumer Dispute Resolution Limited (CDRL). We are a member of this scheme and have agreed to be bound by its decisions.


---


As this doesn't sound very convincing, we emailed ADR but never got a response. Is it worth pursuing this further, perhaps via a specialist agency (and paying them a fee?).


Can't see what else we can do on our own.


Thank you!


Tom

bignred05

tom.senex wrote: »

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Please be advised that this letter contains our final position in relation to your complaint. If you are unhappy with our decision, you can take your complaint to Alternative Dispute Resolution (ADR). AviationADR is an independent, impartial scheme operated by Consumer Dispute Resolution Limited (CDRL). We are a member of this scheme and have agreed to be bound by its decisions.


/QUOTE]

Interesting they never put that bit in my reply

still awaiting a reply though from my response sent on the 17/10/2018

Justice13075

tom.senex wrote: »

Hi All, I was hoping anyone could help with this. Our Ryanair flight was delayed by just over three hours. We put in a claim via Resolver and got the following answer:


---


We sincerely regret the delay of your flight, which was due to airport security restrictions.


However, as this delay was unexpected and therefore outside Ryanair’s control we regret to advise that no monetary compensation is due under EU Regulation 261/2004.



Please be advised that this letter contains our final position in relation to your complaint. If you are unhappy with our decision, you can take your complaint to Alternative Dispute Resolution (ADR). AviationADR is an independent, impartial scheme operated by Consumer Dispute Resolution Limited (CDRL). We are a member of this scheme and have agreed to be bound by its decisions.


---


As this doesn't sound very convincing, we emailed ADR but never got a response. Is it worth pursuing this further, perhaps via a specialist agency (and paying them a fee?).


Can't see what else we can do on our own.


Thank you!


Tom

Put your flight details into bottonline and euclaim and see what they say

tom.senex

Both say we are entitled to compensation. Bottonline are willing to accept our claim, and EUclaim says it falls outside their work area. Hadn't realised fees are so steep 25% of the total plus VAT. Better than nothing I guess.


We had travel insurance at the time, wonder whether they may be able to help? Although that policy expired back in August - we renewed it.

jpsartre

tom.senex wrote: »

As this doesn't sound very convincing, we emailed ADR but never got a response.

You have to actually open a claim with AviationADR if you want them to adjudicate your case. It's a free service so unless you're in a hurry to get the case settled I would recommend going that route. Nothing is preventing you from taking legal action at a later stage shoudl AviationADR rule against you.

bignred05

I'm reading some old stuff on Flight delays etc

https://www.moneysavingexpert.com/news/2017/10/ryanair-wrongly-denies-passenger-compensation-for-cancelled-flight/

can anyone confirm where I stand with regards the original flight costs (my flight was cancelled with 20 minutes notice)

will this be taken care of with my claim submitted to Ryanair or should they have refunded me by now ?

Thanks

Mickfield

Hi Im new here so I hope this post is posted correctly.
I was delayed on a Ryanair flight and only rerouted 4 days later due to lack of flight availability and strikes.
The original flight was due to depart at around 9pm. Although the airport and the agent kiwi were informed around 4pm, we were sitting in the kids play area and didnt find out about the delay until we went to board, by which time all available flights to be rerouted were booked for the next few days.
Ryanair blamed kiwi saying they use their own email address for bookings and not the one I entered. Kiwi initially said they were only informed too late at midnight but backtracked and admitted they were informed at 4 when I challenged them.
I think this is negligent on their part. I have tried searching the web to find out my legal rights without success.
My question is as follows.
Do I have a legal right to sue Kiwi for this ?
I appreciate any advice.
Many thanks