Flight delay and cancellation compensation, Ryanair ONLY

Justice13075

EuClaim says you are possibly due 400euro compensation per passenger. Put your flight details into bottonline and see what they say. What were the circumstances surrounding your delay and what were you told was the reason for the delay?

Romaness

Thanks again JPears.

I read Vauban's guide as soon as it was recommended to me a few days ago -- very useful indeed.

It's just I'm so new to this "official complaint" lark I thought I should post again to see if I really have a case, as I feel I do, or if the experienced people on the forum could spot something I'm not seeing.

I'm happy to take this to small claims court, as it's fast becoming a matter of principle, but I'm tempted to reply to their rejection (as a one-off, not a back-and-forth) just to point out that I understand EU261 and that the reasoning provided is not satisfactory. And if their reaction continues to be "Meh", as is likely, send an NBA and take them to court.

Can an NBA be sent via e-mail, as a continuation of the process already started, or is it advisable/compulsory to send it in writing?

JPears wrote: »

You need to download Vaubans most excellent. Once read you will see that RA are bull !!!!!!!! you. You will now need to send on NBA before starting the ESCP process to go to court.

JPears

I think it is probably acceptable to send NBA via email. Others will know better.
Why not just send reply (which should quote the relevant articles of reg 261/2004) as an NBA? If they reject again, as is likely, you wont have to waste time sending another email.

TonsOfPhun

@JPears advice noted; I'll see if they respond (they have 30 days) and what their response is, if there is one. I've looked at IE court rules briefly, and it appears to me they can claim up to the amount of money I am claiming, should a ruling be in their favour. Are you aware of something else? In any case, I'll be careful and do what you suggested.

@spotty69 You have a message. I am quite honestly astonished by the fact they so easily worked the crew that hard and then lied about it. I'm contemplating making a complaint to the EASA or CAA. The fact they so easily send us an overworked crew and then lied about it, makes not wanna fly with Ryanair again.

Justice13075

Where did you get the 30 days from? They have 14 days to respond.

Dr_Watson

TonsOfPhun wrote: »

@JPears advice noted; I'll see if they respond (they have 30 days) and what their response is, if there is one. I've looked at IE court rules briefly, and it appears to me they can claim up to the amount of money I am claiming, should a ruling be in their favour. Are you aware of something else? In any case, I'll be careful and do what you suggested.

@spotty69 You have a message. I am quite honestly astonished by the fact they so easily worked the crew that hard and then lied about it. I'm contemplating making a complaint to the EASA or CAA. The fact they so easily send us an overworked crew and then lied about it, makes not wanna fly with Ryanair again.

TonsOfPhun,
You shouldn't get thumped with ridiculous costs using the ESCP. It's a small claim with limits to the amount you can claim. Costs should be reasonable and relative to this. Of course bully boys RA may make ridiculous claims for costs....expect this, it's their way of trying to make you go away.
Your claim in the Irish Courts should follow the same process as any ESCP claim that has been brought to any court. By not asking for a personal hearing you shouldn't be asked to go to court, but this is at the discretion of the judge.
He/she reserve the right to call both parties before the court if they feel that a personal hearing will help them make the right decision. Do be aware of this.
Do start your second claim in the UK courts, using the ESCP again.
Good luck and keep going.

TonsOfPhun

@DrWatson thank you for the advice, I'll keep this thread updated, especially with regards to the IE court procedure. I've opted out of a hearing and specified that I can only do remote (teleconference) hearing.

robbok3

Text message received at 8.20pm on the 15/6/18 informing us of our cancelled flight,
5 passengers travelling in our group,
endless phone calls made to the airline and cus services and unable to make contact with anybody at all ?

Went to airport as planned and as advised by customer services at leeds bradford airport informed by ryanair that the flight had been cancelled due to operational requirements

i telephoned leeds bradford customer services whom confirmed this was untrue
leeds/bradford airport informed us that the ryanair cancellation was the choice of ryanair and was a choice made by them independently it was not a forced strike & had nothing to do with the france airstrike,
they chose to cancel our flight to save themselves cost / disruption

also informed
endless phone calls made to dublin/london/france & unable to make contact with anybody employed by ryanair, we did manage to have a conversation with a third party sub-contractor for ryanair whom stated there was doing they could do to help as they was not ryanair staff and put the phone down on my husband,
unable to make contact with anybody despite a dozen phone calls at a cost to us and all evidenced !
Left stranded with no help or guidance, therefore arrived at lanzorote airport for our scheduled flight that had been cancelled and as advised by customer services at lba (these where the only people available to help us)

arrived at lanzarote airport at 04.45 approached the long que at the ryanair customer service desk, was spoken to by a very abrupt customer service ryanair rep whom advised me that if i did not calm down i would join the back off the que - very unhelpful with absolutely no sympathy or empathy for the situation ryanair had placed us in !!!!
Option was fly to another airport advised no flights available until friday unless we fly to dublin glasgow or bristol, we chose bristol that departed when we should have been landing at leeds bradford. Therefore a lengthy wait at the airport until boarding at 11.45 for this period no meal vouchers/drink vouchers provided and no ryaniar rep to assist infact at arrecife we where treated like animals,

boarding the plane it became apparant that the pre booked seats i had paid for did not come into effect meaning our group was split down the plane, i was travelling with 2 oaps, 1 with copd and another disabled & both required assistance that i was unable to provide to them during our flight home as we had seats we had not chosen !! I also have a phobia about flying and was in a state, panicking, rapid heart beat, breathlessness the anxiety had really taken effect !! Despite this we was informed there was nothing that could be done !!

Ryanair customer services in lanzarote advised us they had no other flights until friday and when asked how we get to leeds/bradford from bristol i was informed that we would have to make our own arrangements and fund this ourself !! Absolutely disgusting
after much soul searching and further stress we found a mega bus that would collect us from a bus stop at bristol bond street and take us to leeds city centre,
we arrived in bristol and found a taxi that would take us to the above bus top, the taxi to the bus stop cost 48 euros !
Once arriving at the bus stop it was very close to a macdonalds so we went inside and ordered food prior to yet another 5 hour journey ahead of us, standing outside the macdonalds i was approached by several black african males, who asked me for cigarettes and then proceeded to verbally abuse me calling me white trash amongst other racist comments, the security guards on duty at macdonalds had to intervene and told us to go inside where we would be safe !1 he also told us not to trust anybody in bristol !!
Once the coach arrived at 7.05 we got onboard for our journey back to leeds

the cost of the coach was £60.00 and again this can be evidenced

from leeds bus station we had 2 cars to collect us to return us home at yet another inconvenience to a third/fourth party
we arrived home at 01.30 hours on the 17/6/2018, we should have arrived home at 11.30am on the 16/618.
We tried to contact endless numbers for ryanair that i have photograph evidence off & these will reflect on our next phone bills.

I had also pre booked our seats with ryanair and upon boarding the bristol plane was allocated seats spread the length of the plane and non of the seats where together myself bieng the lead passenger has a phobia of flying hence why the pre paid seats for my group.
Despite this i was travelling with 1 disabled pensioner & 1 poorly pensioner suffering with copd, i was unable to assist then during our flight and both have walking / breathing difficulties.

This was the worst holiday of my life and caused us all so much stress & severe anxiety. I am disgusted how we was diregarded like pieces of raw meat,
disgusting is the only word i can think of to describe our ordeal & all to save the airline money and cause less disruption to service, by doing this you caused a lot of disruption to our life !! This holiday was supposed to help enabling us to rest and recoup and in truth it has done nothing for our nerves, we had 2 ladies on board that required assistance, my daughters first time flying in 15 years was left to sit alone with strangers, myself a nervous wreck, me husband putting up with all of us and trying to help the 2 pensioners whislt trying to remain calm after having the telephone put down on him when trying to contact people within ryanair who could help us, the whole experience was a nightmare and one i will not be experiencing again.
Treating people like this is damn right wrong on all levels.

By the time we arrived home all our group cried, i find it a crying shame that this was the end of our holiday, it spoilt the holiday and i feel like that time away did us no good at all, i am now back to square one with my anxiety, my goup came home very upset and i hold ryaniar 100% responsible ! Ryanair expense form filled in and refund applied for due to the cancelled flight. I also sent my complaint via email but i dont suppose they will bother to reply. Its not right

Tyzap

Hi robbok3,

I'm not trying to add to your stress but please copy and paste your post onto the dedicated Ryanair thread found here...

https://forums.moneysavingexpert.com/discussion/4384705/flight-delay-and-cancellation-compensation-ryanair-only

Otherwise your post will just fade away into oblivion.

Good luck.

tacpot12

I expect that staff at Lanzarote did what they could to accommodate you and your party, but there are limits to what can be done when you arrive for a flight that has been cancelled.

RyanAir gave you 24 hours notice of the cancellation. You have a legitimate complaint that you could not contact anyone at RyanAir and had to travel to the airport to speak to someone. I am surprised that the SMS Text did not give a phone number to call. RyanAir might give you some compensation if you can show that you dialled the correct numbers repeatedly and held for long enough for your call to be answered.

I'm unclear whether the pre-booked seats were booked on the flight to LBA that was cancelled or on the flight to Bristol. If they were pre-booked on the flight to LBA, it would have been virtually impossible for RyanAir to put you in the seats you booked due to the layout of the aircraft being different, the seats allocate to passengers originally booked on the Bristol flight, and the seats already allocated to passengers who checked-in ahead of you. I'm pretty sure the RyanAir T&Cs will say that they may not be able to honour pre-booked seats in the event of operational difficulties.

While RyanAir's decision may look very unfair, you are not in possession of all the facts as to why they made the decision. It was probably made knowing that it would greatly inconvenience one plane load of passengers to avoid greatly inconveniences two or three plane loads of passengers.
RyanAir will have made the decision knowing that they will have to pay compensation for the additional costs incurred by people in returning home at a different time and/or airport, and you should claim for these costs. Note that you are obliged to minimise these costs as far as possible; it sounds like you did this.

It is not unreasonable to expect anyone, including the elderly, infirm and those with young families, to cope if plans have to change. I fear that RyanAir will not pay you any compensation for the distress your party felt in being separated as it is not reasonable.

Your travel insurance may payout for any elements that Ryanair will not pay for. I'm sorry you had this bad experience at the end of your holiday, and hope that this post will help you get some compensation for the things that RyanAir are responsible for.