Flight delay and cancellation compensation, Ryanair ONLY

JPears

Agreed. RA are effectively trying to fob you off by offering the refund negating your claim for duty of care and re-routing expenses.

Cammie81

Apologies if this is the wrong place. Ryanair significantly moved two of my flights (one for my wedding, one a few weeks earlier to bring out docs) and the next alternatives are more than a day after the originals. On their website it says they will accommodate you do your destination with a airline they have a reciprocal agreement with, fine. However when I phoned they advise you to book with another airline without any guarantee it will be accepted. Also says nothing about luggage, selected seats etc.

Anyone got any experience with this?

HelpwithRyanair

Hi, would anyone be able to tell me why this flight was delayed? It seems to be stuck on the runway for an hour but it doesn't say why and if it was the airline's fault or not?

Ryanair FR 2418 22/06/2018

uk.flightaware.cxm/live/flight/RYR2418/history/20180622/1230Z/EDDF/EGCC/tracklog

MaxandMummy

Hiya, hope I can get some help.

I put through a refund request on behalf of my mum and her partner as they had a delayed flight of 6 hours. Ryanair have agreed to give a refund without quibble (woohoo!) thanks to the Resolver site. But the letter they issued has got the completely wrong address for my mum. As in the other side of the country wrong. They booked through a travel agent and the address isn't even related to them either.

Ryainair have now come back saying they won't reissue the cheque, despite providing passport and driving licence copies to prove the right address.

I'm now a bit stuck as £700 is a lot of potential money to lose and it's not like we can drive up to the place it is being sent as it's a vacant business address.

Any advice? Ryanair call centre is useless!
Thanks everyone!
Laura

JPears

Welcome.
Your post should be on the Ryanair thread, not your own persoanl thread which makes navigation/searches difficult for everyone and will inevitavbly end up way down the board.
In a word - sue.
Did you claim/mean refund or compensation?

JPears

Has anybody actually witnessed/seen/observed the airlines' obligations under article 14 of the regualtion? (see below)
When flying from Pisa with Ryanair earlier this month did see the correct notice as required at 1.
Printed on an A6 paper sheet, on an empty Ryaniar desk that looked totally unused. None of the other desks had the notice. None of the desks in Leeds had the notice either.
Flying EJ on Saturday from MAnchester so will check again.
Friends who were delayed 20 hours from Ibiza received a letter, but not as required by paragraph 2. I t advised them to claim against their insurance...

Article 14
Obligation to inform passengers of their rights
1. The operating air carrier shall ensure that at check-in a clearly legible notice containing the following text is displayed in a manner clearly visible to passengers: "If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance".
2. An operating air carrier denying boarding or cancelling a flight shall provide each passenger affected with a written notice setting out the rules for compensation and assistance in line with this Regulation. It shall also provide each passenger affected by a delay of at least two hours with an equivalent notice. The contact details of the national designated body referred to in Article 16 shall also be given to the passenger in written form.

Tyzap

It's yet another part of the regs which the airlines just ignore, and the CAA ignores the airlines ignoring the regulations, cozy, but what do you expect when the CAA are in the airlines pocket, both metaphorically and financially speaking.

It's hardly surprising it gets ignored tho when the CAA just don't do what it says on the can. It's called REGULATION but that word does not seem to exist in the CAA's lexicon when it comes to consumer protection.

Delayed passengers should be able to use the lack of adherence to this article to their advantage. Without this basic information an informed decision cannot be made, and if that turns out to be to the detriment of the passenger the airline should be forced to start the process again.

Perhaps in some cases thats what we should be advising.

JPears

Most definitely.
It's all part of the obfuscation, misinformation and diversionary tactics used by the airlines.
And unlawful to boot.
It wouldn't be tolerated by my profession's regualtory body.
Perhaps time for a FOI request to CAA?

Tyzap

Here is another one for you JP, but a question first.

How many times have you seen an airline supply the time that the first door was opened upon arrival, when requested by the claimant?

3.3.3. Measuring the delay at arrival and concept of time of arrival
The Court has concluded that the concept of ‘time of arrival’, which is used to determine the length of the delay to which passengers on a flight have been subject if arrival is delayed, corresponds to the time at which at least one of the doors of the aircraft is opened, the assumption being that, at that moment, the passengers are permitted to leave the aircraft31.The Commission considers that the operating air carrier should register the time of arrival on the basis of, for instance, a signed declaration by the flight crew or handling agent. The time of arrival should be provided free of charge upon request to the national enforcement body and the passengers where the operating air carrier seeks to rely on the arrival time as evidence of compliance with the Regulation.

I'm sure your answer will be the same as mine, never.

AK47UK

Hi all,

I just got back from a trip with Ryan Air, I had booked a return flight and car rental at the same time on their website. The outbound flight was delayed by around 1.5 hours which caused me to land after the car hire desk was supposed to close. fortunately the hire desk remained open but charged an additional 30 euros due to having to stay open past their listed times (closes at 11pm).

Do I have any case to reclaim this from Ryan Air? I wondered if because it was all booked through them it meant they had to bear some responsibility? The return flight was delayed by around 2.5 hours but that didn't cause any financial loss.

Thanks