Flight delay and cancellation compensation, Ryanair ONLY

Tyzap

ihaveaq wrote: »

I'm still going through the court procedure for an old claim, but a more recent flight was also delayed over 3 hours. Should I claim the other 250euros now or wait to finish the last claim?

Start a 2nd claim now, don't wait.

HelpwithRyanair

JPears wrote: »

helpwithryanair - Ryanair can reschedule their flights anytime they like.
Unfortunately for Ryanair, regulation 261/2004 penalises them for doing this.
Were you informed with more, or less than 7 days notice?
Unfortunately you haven't given us any details of your flights - date, route times etc so we are unable to help you further.

You maybe able to claim both compensation, and a refund under 261/2004.
You need to download Vauban's most useful and informative guide, which will provide all your answers.

Thank you for your help!

It appears they don't owe me compensation as they informed me eight days before the flight depature (needs to be less than seven) if the delay is less tha four hours.

So they get away with not paying compensation by letting me know when day before the deadline and arriving just three and a half hours late rather than four.

PomBear

HelpwithRyanair wrote: »

Thank you for your help!

It appears they don't owe me compensation as they informed me eight days before the flight depature (needs to be less than seven) if the delay is less tha four hours.

So they get away with not paying compensation by letting me know when day before the deadline and arriving just three and a half hours late rather than four.

They are supposed to give you 14 days’ notice if they reschedule. But Ryanair didn’t give that.

Did the rescheduled flight have the same flight number? If it was different, you could be covered as it would appear your original flight was cancelled. If it was the same flight number, it was likely rescheduled and that makes it harder. But given less than two weeks’ notice, you should (depending on their T’s & C’s) be due a refund.

Romaness

Update on my post below (still need guidance!)

Romaness wrote: »

Two days ago, my return flight from Porto to London was delayed by over five hours. The new expected departure time was close to midnight (per an automated text from a few hours later, the flight was subsequently cancelled), and the only alternative Ryanair could offer was an early morning flight the next day.

As I really needed to be in London on the same day, I decided to buy a last-minute ticket from an alternative airline.

Ryanair have replied to my Resolver complaint, arguing that 1) the flight was eventually cancelled due to the airport's closure (I suspect this has something to do with the flight having been delayed until near midnight); 2) I chose not to travel; as such, I'm not entitled to EU261 compensation; they will process a refund on my flight instead.

However, the ONLY reason I "chose" not to fly was the over-five-hour delay and the lack of same-day alternatives from Ryanair. Had I waited for the 23.30 flight (eventually cancelled), I would have been stranded at the airport until the next day.

My question is, can Ryanair justify "no compensation" with the airport closure, considering the only reason that would have affected the flight was due to the heavy delay?

As I mentioned in my original post, I wouldn't normally be so finnicky about compensation, but due to this delay+cancellation, I had to spend a considerable amount getting home, and it's frustrating to see the reaction is "well, you chose not to travel".

Should be happy they agree to a refund, I suppose.

HelpwithRyanair

PomBear wrote: »

They are supposed to give you 14 days’ notice if they reschedule. But Ryanair didn’t give that.

Did the rescheduled flight have the same flight number? If it was different, you could be covered as it would appear your original flight was cancelled. If it was the same flight number, it was likely rescheduled and that makes it harder. But given less than two weeks’ notice, you should (depending on their T’s & C’s) be due a refund.

Thanks but sadly not cancelled just reschuedled and the refund will be £30 vs huge expense to fix the problem.

JPears

Romaness wrote: »

Update on my post below (still need guidance!)



Ryanair have replied to my Resolver complaint, arguing that 1) the flight was eventually cancelled due to the airport's closure (I suspect this has something to do with the flight having been delayed until near midnight); 2) I chose not to travel; as such, I'm not entitled to EU261 compensation; they will process a refund on my flight instead.

However, the ONLY reason I "chose" not to fly was the over-five-hour delay and the lack of same-day alternatives from Ryanair. Had I waited for the 23.30 flight (eventually cancelled), I would have been stranded at the airport until the next day.

My question is, can Ryanair justify "no compensation" with the airport closure, considering the only reason that would have affected the flight was due to the heavy delay?

As I mentioned in my original post, I wouldn't normally be so finnicky about compensation, but due to this delay+cancellation, I had to spend a considerable amount getting home, and it's frustrating to see the reaction is "well, you chose not to travel".

Should be happy they agree to a refund, I suppose.

You need to download Vaubans most excellent. Once read you will see that RA are bull !!!!!!!! you. You will now need to send on NBA before starting the ESCP process to go to court.

JPears

HelpwithRyanair wrote: »

Thanks but sadly not cancelled just reschuedled and the refund will be £30 vs huge expense to fix the problem.

Did you check what time the flight actually arrived? It might have taken you over the 4 hours...

TonsOfPhun

My second claim with Ryanair has been denied since they claimed operational reasons outside their control. FYI they sent an overworked crew with 9+ hours of flight and the plane was delayed because of that. I've emailed them a letter before action, and I will take this to UK small claims courts.

My original (first) claim is now underway using the Irish small claims courts. I think they have 30 days to respond before judgment begins. I've opted for no hearing and no presence (only a tele-presence if needed). The saga continues...

JPears

Just my tuppence worth Tons, but if RA put in a defence I would be tempted to withdraw your first claim in Irish courts and reissue via ESCP through the UK small claims courts. It could get messy and expensive unless you are au fait with the Irish court system.
At least you will know RA's defence!

spotty69

Ryanair FR1906 Bari - Stansted 9th June 2018

Was anybody else on this flight? Delayed 3+ hours. Be good to chat if you were. Just had the first rejection after my EU261 claim.