Flight delay and cancellation compensation, Ryanair ONLY

MicheleR

I have sent a claim to Ryanair through Resolver, and they came back the same day with an offer of compensation that I am happy about. But when I click the link in their letter to give my bank details, it is not a secure web portal. Is this normal/safe/ok? Have people done this and been ok, or is there another way of doing it?

Thanks for any help.

Rab19

Returning from Malta on Thursday night, our flight was delayed by 3hrs 40mins - if I read this right, are we entitled to E400 each please?

Sorry it's already been covered, but this thread is 97 pages long!

Many thanks


Rab

Justice13075

if the reason for your delay was not an extraordinary circumstance then Yes. Post your flight details

RyanairIssue

It was suggested I post here by tomtontom, any help would be great!

I think it’s true that you get what you pay for and that was never more apparent when I tried to put in a claim for damaged luggage. Ryanair have at every opportunity tried to make the claim as complicated as possible and are now refusing to even process the claim.

After collecting my luggage I found that the bottom of it had it appeared been cut open and several stickers “saying security,” were put over the hole! We had to wait ages for someone to return to the Swiss port desk (Ryanair uses Swissport) and the woman processed our claim, gave us a report number and told us that Ryanair would call within three days, and promising that Ryanair would replace the bag.

After three days with no reply I called Ryanair who constantly wasted my time and eventually I got through to a guy that was insisting that I would have to report the damage to Ryaniar at the airport. His English was extremely bad and I think he believed that Swissport was another airline and wouldn’t believe me that there was no damage claim area for Ryanair at the airport (Belfast International). Eventually he agreed I could make a claim but would have to do it online.
So it’s now four days after the damage to the bag and I’ve got three more days to make the claim. So I get all the details receipts, flight details etc. But Ryanair isn’t accepting the claim number so I have to go back to Swissport at the airport and keep trying to contact the woman who actually gave me the report in the first place.

Eventually she emails me out the correct number on the Saturday and so on Sunday, a week after my flight, I fill in the form and it refuses to process.
“Regrettably your claim cannot be accepted as it is now outside the claim period.” I timestamped and screenshotted it as best I could as surely because even though I left it to the last day (because of complications Ryanair created!) it’s still within a week.

Furious at this point I fill in the Ryanair complaint form they send emails promising all the usual bull about spending time looking into it but instead I just get an email saying “Regrettably your claim cannot be accepted as it is now outside the claim period.” I try again enclosing all my details for the baggage claim and asking them to complete it or I’ll have to resort to small claims court and this time I get back an email saying that they can’t process the claim because it was ten days after the damage to my bag (i.e. when I sent the second email.)

Maybe I should just let this go but I’ve invested so much time and effort into this so I am wondering if I should proceed with the small claims court case and wherever it’d be worth writing to CAA?
Any other advice or suggestions would be really appreciated!

Changcc1

Had cancelled flight 24 June from Frankfurt Hahn to London Stansted with no explanation, Ryanair rebooked me on another flight from Cologne Bonn one day later, transportation not arranged for. Sent an email through Resolver, response was that cancellation was due to "slots restrictions" which falls under extraordinary circumstances, hence they are only able to reimburse the transportation cost.

First off, am I correct in assuming that this is not a valid excuse? Secondly, would I be able to start court proceedings now? Resolver states that I have 11 days before I can start escalation, but as far as I am concerned I have already received an unsatisfactory response. Finally, how reliable are NWNF companies? I am contemplating using one as jumping through all these hoops seem to be more trouble than it is worth.

Thanks!

Justice13075

Flight stats shows 2 flights that day both landed at Stansted on time. Are you sure it wasn't the 23rd as that had a cancelled flight? EUClaim suggest you might be due €250 per passenger. Download Vaubans guide from goole read and send a letter before action. All explained in the guide

Ellsbel

Just a "what would you do?" Type of question that I have really.
On a short break recently (to Rome) we were delayed, enough to impact the trip itself, and some of the plans we'd made.
Tried tracking the flight when we got back but haven't been able to (my stupidity probably!) but I went ahead and made a claim through Resolver.
I was pleasantly surprised to get a very speedy reply offering compensation at the standard rate and asking me to provide bank details for payment.
Two weeks later they hadn't confirmed receipt of the details or made payment and the email channel through resolver appeared to be closed - no reply to any communication from me.
After emailing customer services directly to ask them to confirm receipt of my bank details and being told to wait patiently for an outcome, I used the escalation facility on resolver to request a response to my query (this was slightly against my better judgement as I'd a feeling that they'd dig their heels in, but I was frustrated that I couldn't get an answer to a simple request; I did keep all requests very polite and calm)
Today, they've emailed me to say that I'm not entitled to compensation as the flight was less than 3 hours late, but I can have a £3 voucher as I was delayed more than 2 hours without being offered a drink.
I have a copy of the original email offering full compensation - if they'd acknowledged this was sent in error then I'd shrug it off, albeit disappointedly.
But they're obviously pretending this never happened!
Would anyone bother pursuing this is in any way? Or would you just accept that they're in the right, albeit their Customer Service isn't great, and forget it?
Thanks in advance for any replies.

Justice13075

What were your flight details and were you delayed more than 3hours?

Ellsbel

Yes, I guess in the end that's what it comes down to. According to them it wasn't 3 hours. As I say, I can't find a flight tracker that goes back that far (end of May) so I can't double check; I note from Vaubans guide that it's when the aircraft doors opened that counts.

My issue really was that they'd agreed compensation and are now acting as though they never sent that communication to me.

It's grating for that reason alone, but I'll just have to let it go.

Thanks:)

111KAB

Ellsbel check on flightstats or libhomeradar (registration required for both) ..... if you were delayed over 3 hours and you "let it go" you are playing right into Mr O'Leary's trap.