Flight delay and cancellation compensation, Ryanair ONLY

skotbites

No paper receipts but we do have our train booking confirmations for bologna to Venice and then Stanstead to Leeds.

We'd have need short distance taxis anyway so I'm not really bothered about claiming for those just to be reimbursed for the additional costs we incurred.

Thanks.
Scott

strad_2

I was booked on Flight FR1802 depart STN on 07-04-2016 at 15:10 arrive CFU on 07-04-2016!at!20:15. Ryanair sent me a text message just less than 24 hours from departure to say that the flight had been cancelled and offering rebooking or refund. There were no alternative flights convenient for me and I have not yet asked for a refund.
Can anybody with some experience advise:
(1) If I accept a refund, would that impact on a claim for compensation under EU261?
(2) Can I claim a refund for the return Corfu to Stansted flight booked separately?

• If anybody else was booked on Flight FR1802 STN on 07-04-2016 to CFU and wants to share info, please contact me

DAVID_T_2

Arrived at airport at 08:30 9/4/2016 and discovered FR4967 had been cancelled. Had checked emails on 8/4/2016 before Ryanair Flight Cancellation notice of 15:07. It was essential that we returned home by 11/4/2016 for my wife's work commitments and before my disabled son's medication expired.
There were not any available direct flights to Stansted where car parked until Saturday 16/4/2016
and no re routed ones to any London airport via any airport any time within next 2 days. We were offered only a partial solution of Ryanair flight FR7050 to Rome Fiumicino at 20:05 on 9/4/2016 subject to us booking only available flight BA0571 to London Heathrow at 07:15 on 10/4/2016.
Ryanair were aware of planned Italian Air Traffic control strikes well before 8/4/2016 and failed to notify us soon enough.
We paid EUR 1446.84 for the BA Flights and £76.00 National Express coach transfers and £10 for 1 day extra parking as Ryanair were not able to reroute us within terms of EU261/2004-14.2.
We paid for the cheapest flights available to any London airport by any airline and our losses are not fully covered by insurance policy. Ryanair only provided a partial solution by replacing cancelled flights which only cost EUR 332.97 with flights to Rome Fiumicino, which represented only third of our total journey distance and also they did not notify us soon enough to allow for an economical solution to be arranged. Also ENAV Italy had informed airlines of planned strike before 8 April 2016 so it should not be described as an Extraordinary occurrence. Our insurance policy only provides limited cover for this situation of up to £250 per person so we have notified Ryanair of a claim.

JPears

I'm sure we all wish you good luck with that claim, especially against Ryanair but not with much optimism.
Some issues being raised recently on many threads highlight the need to check very very careful the terms and conditions of your travel insurance, ensuring you have adequate level and correct cover for these sorts of events.

DAVID_T_2

What about fact Ryanair failed to reroute us to Stansted?

JPears

The basic problem you face is that ATC problems/strikes are one of the few ECs that airlines can use. If you take legal action, you will probably have to rely on the 2nd hurdle of Wallentin, that is the totally unreasonable time they would have taken to get you home, due to lack of forethought and forward planning in rerouting/timing their own flights to avoid the ATC issues. I believe the strike was only in effect for 4 or 5 hours and didn't affect all of Italy? It is an important point legally, but few cases have won on this alone

DAVID_T_2

Does the fact that Ryanair gave notice later than they were notified of planned strike. and fact that one family member has disability make any difference.Also their representatives wasted time looking at rerouting options with no vacant seats then after 2 hours informed me that we would need to look at other airlines for 2nd leg of journey from Rome to Stansted,by which time there were no economically priced flights available.How can a 4 hour planned strike which was not unexpected by Ryanair be deemed extraordinary occurrence.It was not a sudden event.Other airlines were able to put on larger aircraft or additional flights later in day to assist customers.Ryanair did not make similar contingency plans. in spite of holding a significant share of Italian flights.Why should insurers pay for this negligence.?

JPears

Because Ryanair will try to get awy with it, unless you take them to task through the ESCP.

gordon_retundo

I have a query about Ryanair claims
I was on a flight with a group from Europe.
We got delayed, we had our claim thrown out, then there was a change in legislation that meant my friends got €400 each through resolver (statutory minimum for our delay)
I also want to claim but I had a couple of additional issues:
I have particular dietary requirements and whilst everyone was provided with food at the airport, my needs (quite straightforward ones) were not catered for. I had to pay for subsistence at the airport and on the flight.
I was supposed to attend work several hours after landing (approx 6). I know technically you can say I shouldn't have left it with such little wiggle room, but in the end I had to squirm and beg and hope and managed to use a valuable day of leave as I would never have made it in time. If I hadn't been granted leave (which is a very real possibility 6 hours before a shift), all hell would've broken loose and I would likely have been given a final written warning or other severe reprimand.
So with these additional factors in mind, am I reasonably entitled to more or do I just suck it up and expect the minimum?
thanks for your advice

Caz3121

If you send in receipts for the refreshments you needed to purchase then they should reimburse under duty of care
missing work is consequential. contract with the airline ends when they get you to the airport so any mossed trains, work etc is not covered by the airline and you should speak to your travel insurance to see if they would cover...although insurance does not pay out for what might have happened, only what did happen.