Flight delay and cancellation compensation, Flybe ONLY

Bilbo_Bag

I contacted Flybe and they said my claim for a June 2009 flight was over 6 years so outsight the statute of limitations.
I've followed up on Resolver so we'll see what happens.

JPears

Bilbo_Bag wrote: »

I contacted Flybe and they said my claim for a June 2009 flight was over 6 years so outsight the statute of limitations.
I've followed up on Resolver so we'll see what happens.

Nothing. They ignore you without repercussions or legal action.

Vauban

Bilbo_Bag wrote: »

I contacted Flybe and they said my claim for a June 2009 flight was over 6 years so outsight the statute of limitations.
I've followed up on Resolver so we'll see what happens.

You are too late. Have a search of the forums here for background on why.

siden

Hi,
We've claimed for and been offered compensation following an 8 hour delay a couple weeks back due to technical issues. Used info above and the MSE template, really grateful for these, thanks.
It was Sunday night, we were expecting to be home for dinner, got in at 3:30am.
Flight was due to leave at 5pm, at 7:30pm Flybe gave us refreshment vouchers. We used these for dinner, but the barman refused to allow us to include a glass of wine with dinner and insisted we pay cash separately, said it was flybe policy but couldn't give any evidence for this.
With my compensation claim I included a receipt for about £15 for three glasses of wine (one each for three of us). Flybe have said "We are unable to consider the cost of the alcoholic drinks as these are not considered to be a reasonable cost."
Personally, I consider a glass of wine with dinner reasonable. Do they have any basis for this? Is it worth arguing?
Secondly, my pre-booked parking needed an extra £10, I sent the receipt and they go on "Further to this we are unable to consider the cost of the additional parking charges as these are deemed to be a consequential loss and something that should be claimed through any personal travel insurance."
None of us have travel insurance. As this cost was a direct consequence of their failure, same question really.
Sorry for being petty. Thanks. Sid.

Caz3121

A number of airlines will not cover alcoholic drinks...you would have been fine claiming soft drinks...the regulations state it should be "meals and refreshments in a reasonable relation to the waiting time"
The parking is a consequential loss. Flybe were contracted to get you back as far as the airport. The fact that you chose to travel without any insurance does not pass the liability over to the airline, it just means you have chosen to accept any risk such as this personally

MarieAnnette

My 7.15 am FLYBE flight to the Isle of Man (not in EU ) was cancelled last Wed and the alternative flight offered was at 12.00 noon which I refused as I was just working in IoM for the day and wouldn't have had enough time to do work as flight back was at 5.00pm. FLYBE have refunded fare but refused my claim for compensation for loss of earnings for the day stating that they are not liable to cover loss of earnings as this considered a consequential loss. Anybody got any experience of this??. Also does anyone know if flights to the Isle of Man are covered by the Oct12 ruling by European Court of Justice?

Vauban

MarieAnnette wrote: »

My 7.15 am FLYBE flight to the Isle of Man (not in EU ) was cancelled last Wed and the alternative flight offered was at 12.00 noon which I refused as I was just working in IoM for the day and wouldn't have had enough time to do work as flight back was at 5.00pm. FLYBE have refunded fare but refused my claim for compensation for loss of earnings for the day stating that they are not liable to cover loss of earnings as this considered a consequential loss. Anybody got any experience of this??. Also does anyone know if flights to the Isle of Man are covered by the Oct12 ruling by European Court of Justice?

Your consequential losses are not the airline's concern, but depending on what caused the cancellation you could be due €250.

The regulations cover all airlines flying from EU airports or EU based airlines flying into the EU. So yes you are covered by the regulation. It's all in my guide.

tchecking_278

JPears wrote: »

Actually the time the clock stops is when the doors open, NOT when you land. So you probably have your 3 hours in the bag.
Claim away.

Thanks JPears


Just bringing this one back to life - is there a way of checking when the doors opened?, as I've claimed via resolver and had the following reply based on the flight stats info. (My original info is below)

Thank you for your email regarding your delayed flight BE832 from Inverness to Birmingham on the 22nd January 2015.
I am sorry to learn of the disruption that you experienced and I have investigated this in line with the EU Legislation as requested. On this occasion the disruption experienced was as a result of a technical fault with the aircraft. The fault resulted in a delay of 2 hours 57 minutes to your destination.Technical issues with aircraft do sometimes occur and in the interest of safety for our passengers and crew, Flybe is not able to operate aircraft until all identified faults and issues have been rectified and the aircraft is deemed fit to fly.
Flybe is a point to point airline and we appreciate your comments concerning your onward travel however as the delay was under 3 hours Flybe do not have to consider any form of reimbursement in line with the EU Regulations.

tchecking_278 wrote: »

Well haha - Flybe flight today BE832 flight from Inverness to Birmingham just kept getting delayed (apparently we were later told due to fog affecting the earlier flight)


Flightstats has


Scheduled arrival: 2.20pm
Actual arrival: 5.17pm


So 3 minutes before they were liable for all of our inconvenience - I take my hat off to the pilot and I'm sure he had his "foot to the throttle" for the flight knowing this - The fact we had to 'hold' for a parking space after landing for about 5mins I guess has no bearing on this?


We did all get a £5 voucher at INV to spend - but then again soup was 4.20 or so Also mainly a real ball ache for me as I had to reschedule things


Is there any more accurate way of testing the 3hr rule? Or do I just accept it - I know it's not the end of the world putting things in perspective.

JPears

Probably not. But if it goes to court, Flybe will have to prove their quoted 2 hours 57 minutes othrwise its your word against theirs. I've PM'd you..
Have you checked Botts or similar, see if they think you hve valid claim?

saks00

Hi all,

Thanks for the useful information you share here! I had a delay with Flybe more than 4 hours (actual delay) from amsterdam to southampton. They told us that it was a technical issue. I wrote to Flybe and they replied me back with this:

Thank you for your recent correspondence regarding your flight BE1014 from Amsterdam to Southampton on the 31st of October 2015. I would first like to apologise for the delay to your flight and for any inconvenience caused. In recognition of the disruption I would like to offer you a credit note to the sum of £75.00 per person for redemption against a future Flybe flight.
Having investigated your case I can confirm that the reason for the delay to your flight is due to a technical issue experienced with the aircraft. When a technical issue arises the delay to a flight may be necessary in order to rectify such an issue and avoid a cancellation.I was concerned to hear your comments regarding the way in which the delay was handled at the airport. We do endeavour to advise passengers as to the reason to a delay and to minimise the disruption caused. Your feedback regarding this is highly appreciated and will be passed on to the relevant department in order to further improve the customer experience. In order to accept this offer which is valid to travel within twelve months from the date of this email, please contact our Customer Accounts Team on Vouchers@flybe.com. Alternatively should you wish to make your reservation in the very near future, please call their office on 0371 522 6186 (from overseas call +44 (0)1392 266726). Their opening hours are 10.00-16.00 Monday - Thursday and 1000 - 1530 Friday.

What is the situation ? Am I eligible for the 250 euro to claim ? How should I reply back?

Thanks in advance