Flight delay and cancellation compensation, Flybe ONLY

JPears

NoviceAngel wrote: »

Well as a young Padawan, I wouldn't want to point out the obvious, but isn't that a new record ~?

I claim foul the OP was obviously on Steroids...........

Indeed and unlikely to be bettered.
No way any jet2 customers will experience that sort of response or customer service.....

ingenious_buttons

Just wanted to post my experience and to say thanks you for all the excellent information available here.

I was due to fly Cardiff to Glasgow last Wednesday 10th June (this is a recently restarted route for Flybe, only one flight a day). After some delays at the airport (due to leave at 10.20am), the flight was cancelled due to 'technical issues' shortly before 12pm. We then queued up (took me about an hour and a half) to get info on options. I was transferred to the flight the following morning. I did not need to avail of accommodation etc but Flybe did arrange this for those who needed it.

While queuing, I had looked up information on compensation - I had to take an additional day off work, arrange cover for clinics etc. The staff at the desk were a bit vague but did eventually produce the printed information confirming details of when compensation may be claimed - I was clearly first person to specifically ask.

Posted a letter on Saturday morning (13th June). Included my email address on the letter. Had planned to follow up with an email on Monday but forgot. Wasn't required though, as I received an email on Tuesday about lunchtime confirming I was eligible for compensation (250euro or sterling equivalent; or 350euro/£300 vouchers valid for 12 months) and to contact them to arrange.

Called, was asked if I wanted money in euro or sterling, and gave my details. Very straightforward. Received another email confirming the compensation offer. Came through into my account this morning (18th June). Delighted.

So thank you to all here (particularly Vauban and their detailed guide), can't believe it was so simple. Doesn't make up for the inconvenience and stress caused, but it helps a bit!

greentrader

The court said FlyBe must prove to them why their defence should not be struck out and judgement awarded to me. They had until 17/06/15 but I heard nothing from them. Today I had a letter saying they believe their defence stands as...

"it is based on point 20 of the CAA list of recommended extraordinary circumstances

20: Unexpected flight safety shortcomings In-Flight damage to the aircraft during the preceding flight, caused by a foreign object, and which requires immeidate assessment and/or repair

As such, this creates a derogation from the decision in Jet2.com v Huzar."

I find it quite funny this was never mentioned in their initial defence.

So they then say that without admitting liability and in order to save time and costs blah blah blah we will pay you £226 if I release and indemnify them against all further claims from them.

I told them 8 months ago they should settle in order to save time and costs but suddenly they have woken up to smell the coffee. I am concerned this may hinder other passengers claiming both from this flight and from future flights where they roll out this excuse.

Do I just leave the court to rule on it and hopefully strike out their defence or should I take the money and fly...err...run??

Cheers

JPears

If they have made you an offer that is the correct amount ie the compensation and ALL court fees, you should accept. Going to court to "prove a point" could loose you the case.
If it isn't the correct amount, then enquire if the court have actually received notification from Flybe as to why their defence shouldn't be struck out.
By the way the list they mentioned is null and void - see Huzar case.

hancam85

Hello,

I just emailed Flybe after putting it off for a while (thought it would be a pain!) and 24 minutes later got an email confirming I would get 400 euros compensation! I also claimed for my partner who was on the same booking, but it was stated he had to apply separately as they couldn't pay his compensation to me directly.

Excuse my ignorance but reading this forum it seems that people are trying to get Flybe to pay in GBP - would I incur a charge from my bank if they pay me in Euros onto my debit card (I presume this is why people are trying to do this)?

Reading this post i realise it sounds a little smug considering the fights people are having to put up. Didn't mean it like that sorry, just was quite shocked. Good luck to all fighting!

Thanks for help

111KAB

Flybe will pay you in £ at a rate convenient to them but nothing you can do about the conversion rate and indeed yours is one of the speediest results I have seen.

hancam85

Thanks for your quick reply. Ok that great, so no need to get them to to tell me in GBP?

Fly_to_ski

Was delayed just over three hours on Saturday as the Captain had called in sick. Emailed customer services last night. Response this morning agreeing that I was due EC 261/2004 compensation. Offer in Euros, I called up and requested payment in Pounds. The customer services agent looked up the current exchange rate and processed the payment there and then.
This was a fairly straightforward claim though. They can't really wiggle out of crew members not turning up.

PCManchester2012

Hi all,

In brief I was due to board a Flybe flight from London City Airport to Edinburgh last Saturday (4th July 2015). However, due to the flight leaving Edinburgh late, which I later found out from Flybe to be due to a technical fault, the flight would be too late arriving in London City as it shuts around 1pm on a Saturday. Due to this, the flight was rerouted to Southend airport and they put us all in taxis to Southend. At London City there didn't seem to be any Flybe staff available, however we were dealt with and given a £5 refreshment voucher by the airport staff.

This week, I posted a letter using the MSE template to their customer relations team and I've just received a reply. The letter I sent and their reply is below:

My details

Xth July 2015
Flybe
Customer Relations
PO Box 795
Exeter
Devon
EX1 9UL

Dear Sir orMadam,

Re: Compensationclaim for delayed flight

Booking reference: XXXXXX

I am writingregarding flight BE 1334 on 4thJuly 2015 from London City Airport to Edinburgh Airport with the scheduled departure time of 12:20. Thisflight arrived over 3 hours late atEdinburgh Airport after being rerouted to leave from Southend Airport, with usbeing transported to Southend.

The judgment of theCourt of Justice of the European Union in Tui & others v CAA confirmedthe applicability of compensation for delay as set out in the Sturgeon case. Assuch, I am seeking compensation under EC Regulation 261/2004 for this delayedflight.

The passengers inthe party were XXX andXXX.

My scheduled flight lengthwas under 1,500 km, therefore I am seeking€250 per delayed passenger in my party. The total is €500 for all passengers.

I lookforward to a full response to this letter within 14 days. If I do not receive asatisfactory response I intend to pursue my complaint further, which could meantaking it to court.

Yoursfaithfully,

XXX
Enc: Flightbooking confirmation email

---

Their response today:

Response By E-mail (09/07/2015 15.22)
Dear XXX
Flybe Our Ref: XXX
Thank you for your letter regarding your flight BE1334 from London City to Edinburgh on 4th July 2015. I would firstly like to sincerely apologise for any inconvenience caused and can appreciate how frustrating this must have been.
Having investigated the above flight in line with EC Regulation 261/2004, I am unable to consider your request for compensation on this occasion. Flight BE1334 was delayed for 2 hours and 51 minutes and therefore does not qualify for compensation as delays must be in excess of 3 hours. Please note that delay times are calculated by arrival times not departure times, so whilst the flight did leave 3 hours 14 minutes late, it made up time in the air.
I can confirm the reason for the delay, however, was due to an unexpected technical fault with the aircraft causing it to miss the curfew at London City Airport. It was only once passengers had boarded the aircraft that London City airport advised that this flight would be unable to land, as it would be closed for the night by the time the aircraft arrived.
Thank you for taking the time to write to us allowing me the opportunity to respond and we look forward to welcoming you on board our services again soon.

Kind regards

XXX
Customer Relations Administrator

---

I heard a lot of people saying that we had landed over 3 hours late and so we would be open to compensation, however obviously Flybe are challenging this by 9 minutes. Stupidly I didn't take a note of the arrival time.

What's the best way to proceed? I've looked for the times on the Flight stats website but it doesn't actually show an arrival time for the flight, potentially because it was rerouted to leave via Southend instead.

Caz3121

PCManchester2012 wrote: »

What's the best way to proceed? I've looked for the times on the Flight stats website but it doesn't actually show an arrival time for the flight

the NWNF sites are quite good to check this out on. I also had a delay which showed no times on flightstats (well it showed departure time but not arrival...and we actually came back to stand and eventually departed 4 hours later!) and the NWNF site picked up the real times
Puting your flight details into EUclaim shows "Unfortunately, our data shows that no compensation-related issues occurred with this flight.
It's very unlikely that you will be successful in getting compensation. We recommend not pursuing your claim further."
So it does sound like your arrival was less than the 3 hours required for compensation