Flight delay and cancellation compensation, Flybe ONLY

Vauban

goodman_lucy wrote: »

I emailed FlyBe the template letter on 04/01/14 regarding a delay of four hours on BE801 NQY-LGW on 29/12/13 caused by a hydraulic problem in engine 2 on my plane.

Should I have received an automated response after sending my email? I emailed the 'customer -at- flybedotcom' address, it's been 14 days now and still haven't heard a peep...just wondering if I should chase or hold on 7 days more?

Up to you - they have as much time as you are prepared to give them. Personally, I think two weeks is a bit short: I'd give them four, and then - if nothing is received and I want to take it further (ie court) - send a final Notice Before Action Letter giving them 14 days to reply.

thesilversurfer2009

Hi

Glasgow-Islay: Do I have a claim here ?

I had planned to fly on BE6927 from Glasgow to Islay on on Fri Dec 6th (due to return on Sun dec 8th) (we had travelled from London earlier in the day on A BA flight but it was a seperate booking). The flight was operated by Loganair. The flight was cancelled and we were put in a hotel and eventually flew next morning but with over a 12 hour delay.

I spoke to other passengers and found out that there had not been any flights to islay for 3 days because the beacon at Islay airport was not working.

I contacted flybe and told that my claim for compensation was refused because the aircraft would have been unable to land.

I can see their point but on the other hand, they had know for 3 days that the beacon was not working and had I known earlier, I would probably not have travelled. Flybe told me at the airport that they could not help me with my return flight to London since as far as they were concerned, Glasgow was my point of origin. I those had no choice but to elect to travel the next day since I had no return flight to London on Sunday.

Any views would be appreciated - Thanks

Vauban

Yes. How frustrating.

I fear the airline is correct on both points. Provided they met their duty of care (meals and accommodation) they have discharged their obligations under 261/04.

Mark2spark

I agree with Vauban. The airline can't do anything but react to the circumstances it is confronted with, at the time of the scheduled departure. They have to proceed as if the rectification of the beacon is imminent, and that scheduling can resume as per normal, - up until the point it is proved that it is not.
The failure of the beacon is beyond the airlines control.

Frustrating for you, but no claim IMO. The airline fulfilled their duty of care and that's about it.

Foxy3

Flybe flight delayed by 3 hrs 10 min. Aircraft suffered a technical fault minutes before departure, leading to an engineer being called and deciding that an aircraft swap was required.
The response from Flybe stated that they were not accountable for compensation because the fault is classed as an "unexpected flight safety shortcoming".
Anyone come across this, and is there anything I can do? Thanks!

Vauban

Foxy3 wrote: »

Flybe flight delayed by 3 hrs 10 min. Aircraft suffered a technical fault minutes before departure, leading to an engineer being called and deciding that an aircraft swap was required.
The response from Flybe stated that they were not accountable for compensation because the fault is classed as an "unexpected flight safety shortcoming".
Anyone come across this, and is there anything I can do? Thanks!

Read the FAQs on page one of the flybe thread.

statictom

Vauban wrote: »

Read the FAQs on page one of the flybe thread.

I`m sure by now you must be fed up having to post the same response time and time again.

I would have suggested asking the CAA what it meant - then I realised that Ian Osborne of the CAA recently saying "I have no idea what that means". There is hope for us all.

Fortuity

Here's a 'daft lassie' question - I was travelling on a day trip within GB. My outbound flight was delayed over three hours so I decided not to travel - can I claim compensation as the only reason I decided not to travel was because I would not arrive in time for the day's event?

Oh the delay was due to technical probs with aircraft

Can anyone advise?

CobyBenson

I think yes, but many airlines (BA for instance) will say no on the grounds that you did not reach your final destination 3 hour or more late.

Fortuity

It was Flybe so here's hoping...