Flight delay and cancellation compensation, Flybe ONLY

BLONDIE68

im not long back from Bulgaria were we were delayed for 5 hours our pilot said it was due to an emergency at Glasgow airport were someone took seriously ill causing delay, when I contacted Thomas cook they said no compensationwas due as there was a technical fault with plane whos lying? now im being told I cant claim because I was flying from outside eu is this correct

richardw

Which airline was it?

JPears

Bumped to keep it above flotsam and clutter...

the_laughing_cow

Flybe continually blocked my claim even after the CAA state it appears you have a claim. Started small claims procedure and lodged court papers on 10th July 2013 for flight on 11th July 2007. Cancelled for technical reasons, and was sent 4 page defence from lawyers in London ( intern by the look of it ) inviting me to withdraw my claim as I had no chance of winning. I sent back 6 page rebuttal inviting them to pay as the had no chance of winning. Was e-mailed by their insurance manager agreeing settlement as it would cost them and me a lot more than the claim, settled on the proviso no addmition of responsibility. I was given 6 x €250 plus expenses. The First Lady dealing with the claim said she was fed up with my e-mails and would see me in court anyway the lesson for this one is perseverance.

RMaertens

I have made eight bookings with Flybe since April on the same route, EMA to AMS, and they have all had altered schedules. Every one of them. I have had to cancel five of them - It was either that or add an overnight stay in a hotel before a flight or add an overnight stay in a hotel after a flight. Bit of a difference to the original contract I'm sure you would all agree.

The first two cancellations Flybe were expecting me to pay a currency exchange deficit on my side because I was in Holland when I booked (in pounds) and in England when I claimed (in pounds). In point of fact they were in the right but I whinged about it and they gave me the pennies I brought to their attention . . . However, with the current three cancellations, I am told to phone their 087 number, my 67 year old hearing problem notwithstanding - probably so they can get their pennies back that they screwed up on in the currency exchange Anyway, I emailed them the situation to their 'Customer Accounts' bolthole and received the auto-generated reply "DO NOT REPLY blah blah . ." although they did manage to get across: "..and we will respond to your email within 28 days."

Question:
Surely, they will be giving me back the interest on my cancelled flight money for the three flights for the 28 days plus the two months or so in advance that I booked them..? Won't they..? And compensation for my time since April..? Dream on.

And, bearing in mind that before BMI Baby went bust, their EMA to AMS flights were easily 85 - 90% full on the large planes while the current flights I've been on with Flybe, EMA to AMS, were three quarters empty on the small plane . . . These days, in my opinion, I wouldn't even buy a bag of carrots off Flybe in a fruit and vegetable shop . . . They are just taking up space at East Midlands and the sooner they get out of there and give somebody else a go at it the happier I'll be.

Hell hath no fury like an email not replied to within eight days, so far . . .

JPears

RMaertens wrote: »

I have made eight bookings with Flybe since April on the same route, EMA to AMS, and they have all had altered schedules. Every one of them. I have had to cancel five of them - It was either that or add an overnight stay in a hotel before a flight or add an overnight stay in a hotel after a flight. Bit of a difference to the original contract I'm sure you would all agree.

The first two cancellations Flybe were expecting me to pay a currency exchange deficit on my side because I was in Holland when I booked (in pounds) and in England when I claimed (in pounds). In point of fact they were in the right but I whinged about it and they gave me the pennies I brought to their attention . . . However, with the current three cancellations, I am told to phone their 087 number, my 67 year old hearing problem notwithstanding - probably so they can get their pennies back that they screwed up on in the currency exchange Anyway, I emailed them the situation to their 'Customer Accounts' bolthole and received the auto-generated reply "DO NOT REPLY blah blah . ." although they did manage to get across: "..and we will respond to your email within 28 days."

Question:
Surely, they will be giving me back the interest on my cancelled flight money for the three flights for the 28 days plus the two months or so in advance that I booked them..? Won't they..? And compensation for my time since April..? Dream on.

And, bearing in mind that before BMI Baby went bust, their EMA to AMS flights were easily 85 - 90% full on the large planes while the current flights I've been on with Flybe, EMA to AMS, were three quarters empty on the small plane . . . These days, in my opinion, I wouldn't even buy a bag of carrots off Flybe in a fruit and vegetable shop . . . They are just taking up space at East Midlands and the sooner they get out of there and give somebody else a go at it the happier I'll be.

Hell hath no fury like an email not replied to within eight days, so far . . .

Have they cancelled these with less than 14 days notice? If so you are entitled to compensation under 261/2004

RMaertens

No, plenty of time because I book well in advance - I'm trying to lead a life here . . . But, if I book flights six months in advance and I have to regularly cancel two months before flight day it's making a mockery of their business practices and soaking up my time and organisational skills. Not fit for purpose.

Alan_Bowen

That may explain why Flybe is in such a mess, making staff redundant and closing down 30 more routes in a few weeks in time. Luckily for you, the EMA-AMS route continues with mid afternoon flights both ways during the summer season but if they are as empty as you say, it will only be time before that route goes as well. BMIBaby were loss making during their entire existence, so no one may take over the route, strangely although KLM flies to some small airports, Durham-Tess anyone, they don't do EMA and there may be a reason!

RMaertens

Thanks for the reply, Alan . . . and I certainly hope the first one of them to be made redundant is the numbskull who is in charge of thinking I am going to sit here in silence waiting for an email that may or may not arrive in 28 days, Flybe bankruptcy notwithstanding, that will tell me the whereabouts of my money that they have been in possession of for the past four months . . .

. . And make no mistake, bankruptcy happens - I am €700 in the hole from the Crown Currency fiasco that is still feeding solicitors almost three years on with not the slightest whiff of a cheque on the horizon big enough to pay for a cup of coffee . . .

bazingamo

Do I have a claim here?

23-12-13 I was due to fly 2.50 Glasgow-Southampton. Flight was delayed with further info given at 7pm as Southampton airport was closed. Checking twitter and also ringing the airport was told it's not actually closed and still accepting flights but recommended to check airline website (which said estimated time of departure 630pm). At 7pm we were told flight was cancelled.

Experienced horrible customer care at flybe service desk, told to wait to the side for 15 min (I was freezing cold, Hungry and shattered on my own) then they would arrange for me to be taken to a hotel. After 40mins asked what's going on, she asked me if I had called the hotel yet! I said no that's your job, why have I been standing around all this time....'well things change' is all I got in a reply. By this time were 5 of us waiting. She then said 'ok ill sort this out'. Another 30 mins later we were asked if we had called the hotel....no we haven't because YOU said you would! We were then told to go to a different desk, but eventually we were booked in a room and onto the flight the next morning.

I know bad weather won't get compensation, but If Southampton was open and accepting flights, while flybe decided to delay (due to s'ton allegedly being closed) and then subsequently cancel the flight, do I have a leg to stand on? Also worth complaining about the poor customer service?