Flight delay and cancellation compensation, Flybe ONLY

shazzer22

Success for us also, thanks so much. Claimed for a flight delayed by 4 hours in 2012. £400 should be cleared tomorrow in my account! Brilliant!

kuepper

wasn't sure where to post my issue so posted here https://forums.moneysavingexpert.com/discussion/4783228 but wondered if anyone who had had dealings with flybe had anything to input?

bathtub

bathtub wrote: »

Anyone else booked on Flybe flight BE 162 (scheduled departure 14:30) from Luton to Ronaldsway on 14/7/13?

The flight was cancelled just over an hour before scheduled departure and we were bussed (well, some were, they provided a 38-seater for 44 passengers!) to Birmingham for Flybe flight BE 196 scheduled to depart 18:00. It eventually took off at 19:45.

We arrived Ronaldsway20:20, more than four and a half hours later than the original flight was due.

I emailed Flybe customer relations three weeks ago, but have heard nothing apart from an automated reply.

I've emailed them again today.

Anyone else on that flight had any luck?

Result!

BE162 14 JULY 2013

Thank you for your email of the 22 July and I firstly offer my apologies for our delay in response and thank you for your patience to date.

[FONT=&quot]Having investigation the reason for the delay to your flight, I can confirm that compensation is due as requested. This consists of [/FONT][FONT=&quot]€[/FONT][FONT=&quot]250.00 (£200.00) monetary compensation per passenger or a credit note to the value of [/FONT][FONT=&quot]€[/FONT][FONT=&quot]350.00 (£300.00) per passenger for redemption against future Flybe flights. If you could kindly confirm to me your preference, arrangements can be made. If monetary compensation is preferred and if acceptable to you I can arrange to reimburse the card used at the time of booking[/FONT]

I queried their exchange rate and they replied:

The exchange is one adopted by Flybe however, using the exchange system I will on this occasion offer £209.99 per person in full and final settlement.

If they'd bothered to reply sooner I may have been inclined to accept the £200, but as they tookso long I thought I'd be awkward too.

Many thanks to to the website and for the advice from this forum.

Evalina1

My flight from Birmingham to edinburgh BE858 25th august 2013 was cancelled & they couldn't get me on another flight for 8 hours so I ended up jumping on a train which cost me £120.

Claimed comp and they have awarded £200 which is great as this covers the cost of the train!! Here's their explanation :

'The aircraft that was originally due to operate your service was grounded due to a lightning strike the previous evening. An aircraft change was made however this unfortunately had a maintenance overrun and was not able to operate your flight. As such the decision was taken to cancel the service and transfer you to an alternative flight....'

The first flight they offered would have got me back hours but it was full. Good result and interesting that they didn't try use the EC as a knock on effect for defence as other airlines have with weather etc.

Good luck everyone - I'm still battling with monarch for our 24 hour delay!!

parko85

hi all - just wondered if anybody could help at all.

posted earlier on in this thread (post 108).

My position is I was delayed over three hours. I written to Flybe, using the templates etc, the rejected it saying it was a hydraulics fault. I don't buy that is my problem or that it is "exceptional" so sent my documents to the CAA - who emailed me back to say it hasn't assessed the merits of my claim but had asked the airline to re-look at it.

Flybe have now sent a further short response saying they've re-looked at it, they can confirm ti was exceptional (very good of them! but no other info provided!) and therefore no compo due.

I am being fobbed off, but don't know where to go with this. Is it back to the CAA again?

many thanks in advance

Caz3121

why go to the CAA - have a look at the FAQs on what to do next - court either through a NWNF or yourself

111KAB

parko85 wrote: »

I am being fobbed off, but don't know where to go with this. Is it back to the CAA again?

No point in going back to CAA - hydraulic problems are probably the most common problems on all planes ie not extraordinary they are quite usual. You have 3 alternatives a) Walk away b) appoint a no win no fee firm or c) pursue a claim yourself. Time to make your mind up!

parko85

111KAB wrote: »

No point in going back to CAA - hydraulic problems are probably the most common problems on all planes ie not extraordinary they are quite usual. You have 3 alternatives a) Walk away b) appoint a no win no fee firm or c) pursue a claim yourself. Time to make your mind up!

thanks very much for the replies.

It's a shame given that as you say hydraulics are not extraordinary but a common issue, yet Flybe would rather argue the toss. I will have a look at NWNF - although presume they will keep a large chunk of my "winnings" - should be somebody monitoring the airlines, genuine claims will just be stifled by airlines fobbing people off.

David_e

parko85 wrote: »

should be somebody monitoring the airlines, genuine claims will just be stifled by airlines fobbing people off.

I think that is theoretically one of the CAA's responsibilities and the concensus, on this forum at least, is that they are failing spectacularly - or worse, siding with the airlines.

I'm as guilty as anyone of not taking action - we should be writing to our MPs and MEPs in numbers and getting the matter properly flagged.

parko85

David_e wrote: »

I think that is theoretically one of the CAA's responsibilities and the concensus, on this forum at least, is that they are failing spectacularly - or worse, siding with the airlines.

I'm as guilty as anyone of not taking action - we should be writing to our MPs and MEPs in numbers and getting the matter properly flagged.

completely agree and glad it isn't just me the CAA have been completely passive/rubbish with. it's a shame that as a result people either have to give it up as a lost cause or use a nwnf solicitor but only get 70% or so of the compo back (I appreciate 70% of a sum is better than 100% of nothing - but if you are entitled to compensation you shouldn't have to accept anything less).