Flight delay and cancellation compensation, Flybe ONLY

111KAB

bathtub wrote: »

I've had no response from Flybe after more than a month other than automated replies, so I've now gone to the CAA.

Am I doing something wrong?

Yes wasting your time with CAA. Read threads first then go via page one by going through FAQ's. NEB then court action next steps.

bathtub

I've read through the threads and thought I was going through the proper procedure.

NEB? I googled it and got New England Labs.

David_e

bathtub wrote: »

NEB? I googled it and got New England Labs.

Try "NBA", I'm sure that's what 111KAB meant

Cosmick_2

I was on Flybe flight BE468 in July, or at least was supposed to be until it was cancelled well over an hour after it should have departed. I eventually returned on the next scheduled flight the following morning, and I emailed Flybe customer service claiming compensation. Eventually, after nearly a month (and only after contacting the CAA) I received a reply stating "extraordinary circumstances" due to technical difficulties, with an offer of a £100 credit note.

I have refused this, informed Flybe that I am not satisfied and have forwarded their response to the CAA.

(This seems to be an increasing trend, and was confirmed by one of Flybe's own cabin crew!!!)

111KAB

David_e wrote: »

Try "NBA", I'm sure that's what 111KAB meant

Yes apologies - NBA worth doing - NEB's are not worth a lot!

morgaln

I'm sitting on a bus from EMA travelling to Cardiff, Flybe cancelled our flight from CDG and our only option was to go on this flight which departed 3 hours later than the original time. The earlier flight from Cardiff to CDG was also cancelled. It obviously wasn't a technical problem while preparing for our flight so can I claim compensation ? Thanks (will be lucky to get to cardiff within 8 hours of original arrival time)

JPears

In a word and to get you off to a start - YES!. Now read the FAQ and the rest of the forum.....:D

morgaln

Thanks,

Letter sent. Sorry, was struggling to read though the FAQ's and forum posts on an iphone last night on a bumpy bus, and needed to vent!!

JPears

morgaln wrote: »

Thanks,

Letter sent. Sorry, was struggling to read though the FAQ's and forum posts on an iphone last night on a bumpy bus, and needed to vent!!

Remember you are claiming compensation for cancellation, not delay, (but if I'm wrong others will correct me...)

morgaln

JPears wrote: »

Remember you are claiming compensation for cancellation, not delay, (but if I'm wrong others will correct me...)

I have used the template letter, requesting 250 Euros for each ticket due to cancellation, just need to wait to see how long they take to get back to me.