Flight delay and cancellation compensation, Flybe ONLY

TraderTom

OK, answering my own question - I called them up & they hadn't received the e-mail.

I'd sent it to the contact centre and it should have been customer service.

Ho hum. Guess I need to wait another couple of weeks now....

rebecca77

My family of four were due to fly from Belfast City to Leeds Bradford with Flybe last month. The flight was cancelled and we we put on a flight to East Midlands then a coach to Leeds Bradford, which got us to our destination 2hrs and 10 minutes after we were originally due to land. I followed the simple advice from this site and used a template letter and hey presto, today I received a cheque for £800 and letter apologising for the disruption! We only paid £211 in total for our flights! Thanks MSE!

StokerStu

Have just successfully claimed for the cancelled GLA to EMA flight 17 May. Flew on the 18.10 so 3 hours delay.
Thanks for the comprehensive guide to what, when and how.
Received standard reply from Flybe i.e. 28 days to respond. Chased on day 28 BY PHONE. Managed to stay calm and polite! They replied the following day with the usual offer of cash or credit towards future flights. I'm taking the cash of course.
I question their exchange rate (EUR250 is more than GBP200!). Just waiting for it to be credited to my credit card.
NB I have a second claim already in the pipeline: hopefully with the same outcome.
:beer:

*manda*

I have had a quick read through, and just wanted to check a couple of things before pursuing this, our flight from Dublin to Southampton yesterday ended up leaving 3.15 late and landed in Bournemouth due to the time and we were then bussed to Southampton arriving at 02.00 rather than around 21.30.

The reasons given were unclear- technical problems, also staff issues.

Does this sound like a reasonable claim?
Also with regards to the monetary offer is this each person or per claim e.g there were 2 of us should we be aiming for the £200 each? It isn't so much about the money it's the blooming principle. I had to be up for work again 2 hours later so it was a huge inconvenience. I do realise these things happen however, so if we can't pursue it then fair enough.

I have to say the whole thing was handled badly and was going to complain about general poor communication anyway. It did take the shine of an otherwise awesome weekend :-(

Vauban

*manda* wrote: »

I have had a quick read through, and just wanted to check a couple of things before pursuing this, our flight from Dublin to Southampton yesterday ended up leaving 3.15 late and landed in Bournemouth due to the time and we were then bussed to Southampton arriving at 02.00 rather than around 21.30.

The reasons given were unclear- technical problems, also staff issues.

Does this sound like a reasonable claim?
Also with regards to the monetary offer is this each person or per claim e.g there were 2 of us should we be aiming for the £200 each? It isn't so much about the money it's the blooming principle. I had to be up for work again 2 hours later so it was a huge inconvenience. I do realise these things happen however, so if we can't pursue it then fair enough.

I have to say the whole thing was handled badly and was going to complain about general poor communication anyway. It did take the shine of an otherwise awesome weekend :-(

Sounds like you have a strong case. €250 per passenger.

*manda*

Great, thanks for your quick reply, I'll get onto it shortly using the templates provided!

StokerStu

Like other posters, Flybe are claiming an electrical problem within 15 mins of scheduled departure is "exceptional circumstances". It wouldn't be picked up by regular checks.
Flight in question is the cancelled 08.50 EMA to GLA 13 June where we were called to the gate and the intended plane amzingly redesignated as the Belfast flight (perhaps there were more passengers so a cancellation of that flight would have cost them more?!)
Anyway, I shall challenge their reasoning (thanks to previous advice on this board) on the basis that maintenance is within the airline's control and, for a brief period, we had a perfectly functional plane ready until it was rerouted.
Anyone else claiming for this flight?

vasilieff

Yes I was due on this flight when we were at the gate and informed that our plane was being used for the Belfast flight. I wrote the standard letter too and have received an e-mail declining compensation but have sent another one using template on previous thread and will see if any response to this one.

Anyone else? Please keep me updated.

TraderTom

TraderTom wrote: »

OK, answering my own question - I called them up & they hadn't received the e-mail.

I'd sent it to the contact centre and it should have been customer service.

Ho hum. Guess I need to wait another couple of weeks now....

Credit where it's due I suppose. Chased this up last week, they apologised and said they were a bit behind. E-mail the same afternoon offering compensation (£200 cash, £300 vouchers p.p.). Called the following day to ask for the cash and money deposited into my current account the day after.

I think they're supposed to pay within 7 days of the delay - took me 7 weeks. Also they will save a fair bit on aggregate with the dodgy exchange rate (my claim alone was for 5 tickets).

So not perfect, but I'm £1000 better off than I was this time last week, which is always nice. Shame I hit a pothole in the car yesterday and had to spend £140 on a new tyre. Perhaps I should make that £860 better off....

(Just to clarify, we were delayed because the flight the plane was due to fly to pick us up was badly delayed).

vasilieff

Success, received e-mail today stating will pay compensation after another phone call and e-mail yesterday asking to be escalated to a manager.

Offered me £200 which I queried as 250 euros does not equal £200. Received response saying will send cheque for £215.

Keep hassling them and they do give in!!!