Flight delay and cancellation compensation, Flybe ONLY

1classybird

What about a Flybe Flight that was cancelled (booked through Thomas Cook), and Flybe didn't inform Thomas Cook therefore my family turned up at the airport all set for our Summer Break at 5am to be told no flight! We had accommodation and hire car booked in Spain. Flybe had even allowed an agent from Thomas Cook to add special assistance (my hubby is disabled and son has autism) to the flight which had been cancelled 8 weeks prior! Am in process of writing complaint letter.

JPears

1classybird wrote: »

What about a Flybe Flight that was cancelled (booked through Thomas Cook), and Flybe didn't inform Thomas Cook therefore my family turned up at the airport all set for our Summer Break at 5am to be told no flight! We had accommodation and hire car booked in Spain. Flybe had even allowed an agent from Thomas Cook to add special assistance (my hubby is disabled and son has autism) to the flight which had been cancelled 8 weeks prior! Am in process of writing complaint letter.

Yes. Forget a letter of complaint. Get template letter, requesting compensation including an NBA paragraph. Also start complaining to Thomas Cook, as agents for the flight.

alikershaw

My husband and sons had a delay of 11 hours last summer from Alicante to Southampton. We have sent an e mail using the template letter and they have referred back to an earlier offer of £75 off future Flybe flights. We did not accept this offer and do not want to do so now. So what should we do now? Is there a template letter to reject an offer of compensation and is there something I need to say we will do next, ie go to CCA, etc. They have confirmed that there was a long delay, so I guess that is something!

Any advice would be greatly appreciated as it has taken months for them even to e mail us back

Ali

111KAB

alikershaw wrote: »

Is there a template letter to reject an offer of compensation and is there something I need to say we will do next, ie go to CCA, etc.

Any advice would be greatly appreciated as it has taken months for them even to e mail us back

Please read through the thread in its entirety. All your answers are there. The CCA (don't know who they are) are probably a lot more use than the CAA by the way.

sharonsin

booked two flights for October and already flybe have cancelled the flight out, so have to go a day earlier as we have family plans. Now they have cancelled the evening flight back and offered the teatime flight. Seems like if it keeps being cancelled will catch one flight down and the next one back. Not very good customer service as they just keep sending emails saying flights cancelled accept your new flight. I booked these flights for a reason not to sit in an airport or at home waiting for other flights for hours on end wasting my time off work. Not happy with Flybe, wished I'd booked a train or a bus.

Vauban

sharonsin wrote: »

booked two flights for October and already flybe have cancelled the flight out, so have to go a day earlier as we have family plans. Now they have cancelled the evening flight back and offered the teatime flight. Seems like if it keeps being cancelled will catch one flight down and the next one back. Not very good customer service as they just keep sending emails saying flights cancelled accept your new flight. I booked these flights for a reason not to sit in an airport or at home waiting for other flights for hours on end wasting my time off work. Not happy with Flybe, wished I'd booked a train or a bus.

Well then ask for your money back and book a different flight/bus.

Doogle13

Hi all,

Booked flights through Thomas Cook with FlyBe from Glasgow --> Mahon (Menorca) in June this year. We were delayed by about 3 hours going out and a whole day on the return trip. I've sent complaints to Thomas Cook and FlyBe and initially received generic responses from both parties (I had reasons to complain to Thomas Cook as well due to issues with car hire, lack of medical help or no help in finding baby formula during our extra day's holiday). Thomas Cook have finally acknowledged reading my complaint and offered a £50 voucher (which I haven't accepted), but they seem to be passing the buck on flight delays (FlyBe's fault according to them) and car hire (NetFlights fault apparently -even though they seem to be a TC subsidiary company).

With regards to FlyBe I got a second response after I reminded them I hadn't heard from them apologising for the delay, but now nothing. I was under the seemingly false illusion that my tour operator would chase up failures from their sub contractors but I seem to have to do all the leg work (letter writing). Perhaps now is the time for the CAA and ABTA? I'll look back at Martin's pro formers.

Anyone else out there effected by flights between Glasgow and Mahon in June - I know there where lots of furious passengers at the time, but didn't have the foresight to swap contact details!!

y_geordie

In August we flew from Newcastle to Exeter. The weather was fine at both ends but the in coming one from Gatwick was slightly late due to 'adverse weather conditions' in Gatwick. Then there was a significant delay as the crew has enough and we had to wait for a new crew although it was only 1pm.

Anyway I complained and got knocked back. Then heard about the recent county court ruling and sent another letter. This was even before the CAA got back to us.

Now got full compensation!

I wrote this:


'Thank you for your letter dated XXX informing me that you will not compensate me for >3 hours delay.

I would like Flybe to reconsider bearing in mind the recent ruling by Deputy District Judge Benson before Macclesfield County Court on Monday 16th September 2013 in the case of Frederique Jager on the that weather conditions affecting a previous flight does not fall under the airline’s defence of extraordinary circumstances.

As Flybe is breaching EU Regulation 261 we would like Flybe to compensate our delayed flight otherwise we may need to seek legal recourse.'


Thanks to everyone on this forum who has helped.

parko85

I'd be grateful if someone could help - or better still if anyone has the same problem with Flybe.

I flew from East Midlands to Belfast City with them last year, 30 August 2013. flight was scheduled to leave at 8.35am (scheduled arrival 9.30am ish), but was delayed and delayed - we were told at the time there was a problem (or possible problem) with the plane and it needed an engineer. no engineer lived nearby apparently though and had to come from far away. This went on, and eventually we were put onto another flight about 12pm, arriving around 12.50pm - i.e. more than 3 hours later than we should have.

have put in standard letter to Flybe as per Martin's template, they have responded saying on arrival of the plane to East Midlands, a fault occurred with the #2 hydraulics and the aircraft entered maintenance at 8.15am. as it was such a short space of time before that and the next departure, they had to cancel the flight and re-book us onto another. Therefore they aren't liable.

Anybody any ideas whether a #2 hydraulics issue (??!) is a legitimate get out? Or anything else I can attack them with? My thinking is that IF they don't have the appropriate staff to correct the flight issue nearby or on site, I shouldn't have to pay for the subsequent delay?

Appreciate any help anybody has or tips for going forward?

Vauban

Not a legitimate get out, and if you were delayed by over three hours you a delayed compensation. It's all in the FAQs ...