Flight delay and cancellation compensation, BA ONLY

Soon2B

Just been paid circa £700 through Bott&Co for a delayed flight from Newcastle to Las Vegas nearly 6 years ago. Very pleased with their service and professionalism. I have always been very wary of “no win/no fee” solicitors, but having heard one of their people on Radio 4 sounding very sensible/professional I thought I would try them. Their “terms and conditions” looked a bit frightening at first, but they clarified the issues I was concerned about and other Forum comments gave me the reassurance I needed to sign up. After that they just did everything they had promised they would....3 months later we find ourselves £700 better off, with very little hassle. Thoroughly recommend them; they are straightforward, honest and highly competent. Put most of the legal profession to shame. 👍🏻👍🏻

Tyzap

Soon2B wrote: »

Just been paid circa £700 through Bott&Co for a delayed flight from Newcastle to Las Vegas nearly 6 years ago. Very pleased with their service and professionalism. I have always been very wary of “no win/no fee” solicitors, but having heard one of their people on Radio 4 sounding very sensible/professional I thought I would try them. Their “terms and conditions” looked a bit frightening at first, but they clarified the issues I was concerned about and other Forum comments gave me the reassurance I needed to sign up. After that they just did everything they had promised they would....3 months later we find ourselves £700 better off, with very little hassle. Thoroughly recommend them; they are straightforward, honest and highly competent. Put most of the legal profession to shame. 👍🏻👍🏻

Thanks for that feedback Soon2B,

Having used their services twice myself I completely agree with your comments.

It's why I always suggest that using a NWNF solicitor is far better than using an unregulated management company.

Great result:T

JPears

Well done. But its still a shame that a supposedly bluechip company/airline still forced you go through solicitors to claim what was due to you.

jpsartre

It isn't made explicit but I get the impression Soon2B might never have tried to claim direct from BA himself.

honeysashaguy

Apologies if this is the wrong place to ask/post. Joined today

I’m one of the unfortunate ones who was among the BA data breach fiasco I’ve had the ceo admit the wrong. But nothing heard. Lots of money went from my Card Has anyone else on this forum also been effected? Thanks Paul

jpsartre

Nothing heard about what? Are you out of pocket or did your cardprovider reimburse you? More info is needed. FWIW, my cards were compromised but not abused.

willdev

Good evening everyone, long time lurker.....
We had our flight BA 873 from Krakow to LHR delayed by over 17 hours in December. My girlfriend submitted a claim for the overnight stay and the delay, and they have paid for the hotel, but baulked at compensation stating the "lightning strike" excuse.

Now when we were sat at Krakow airport, the captain explained over the tannoy that even though the plane may potentially have been struck by lightning, the delay was caused by the fact they couldnt rouse anybody at heathrow to check the vitals of the plane before take off as they weren't on shift and would arrive too late to do so. Surely this weighs very much in our favour?

Im not the desperate to claim/litigious kind, but 17 hours really messed up our working weeks and it doesnt seem right that BA can fob us off with the lightning strike excuse when it seems to be more of a staffing issue?

https:// flightaware.com/live/flight/BAW873/history/20181210/1620Z/EPKK/EGLL

Any help very much appreciate, thanks very much


Will

jpsartre

Lightning strike isn't usually considered exteaordinary so I would push on, eother through CEDR or MCOL.

Alimac65

We booked flights through Opodo in January 2018 for a trip to Orlando in the October. Throughout the year, up until our flights, we were advised of minor changes to flight times. Our outbound flights were fine, however on our return, the flights should've been Orlando to Philadelphia, Philadelphia to Heathrow, then Heathrow to Newcastle. We got to Philadelphia fine, but on arrival, we couldn't see our flight to Heathrow. This was to have been with BA. (6 adults)After a 6 hour wait for the BA desk to open & no other points of contact during that time, we were told the flight did not exist & the member of staff was unsure why. To cut a long story short, we were scattered over a much later, American airways flight to Heathrow, obviously we would miss our connecting flight to Newcastle, so the only option was to then fly to Dublin and then from Dublin to Newcastle, finally arriving around 6 hours late. BA say we can't make a claim to them for the delay, as we booked through Opodo and they say they informed Opodo of the cancelled flight in the June. However, I forwarded this on to Opodo (twice) and I'm still awaiting a reply. Any help would be appreciated, as to who is responsible and who can I escalate this complaint to.

jpsartre

Any claim under EU regulations will be against BA. Did you update your contact details with BA on the BA website at any point after making the booking? If so, BA should have notified you directly and if they didn't you should be due EU compensation.