Flight delay and cancellation compensation, BA ONLY

JPears

And then you can go to the small claims court

JonoMS

Well it’s now 4 weeks and I’ve still heard nothing. I tried calling customer relations yesterday but spent 45 mins in the queue before giving up, but then randomly the money appeared in my bank account this morning. No email, letter or other notification, just the money!

jpsartre

JonoMS wrote: »

No email, letter or other notification, just the money!

Well, that's the important bit

JPears

Well done. Is it the correct amount of compensation?

Corwin

Hi,

Wondering if anybody can comment. I flew from Heathrow to Bangkok on a British Airways. The flight left just over 4 hours late and arrived just over 3 hours late. British Airways sent me 300 Euros statutory compensation as specified in EC 261 regulation. All well and good, but ...


We boarded the flight about 1 hour late, then we were all stuck on the plane for another 3 hours (4 hours in total). We were not kept informed during the 4 hour period. Nor were we ever offered food (so I can't claim back food costs for food I never bought).


The delay at destination was less than 4 hours (for long haul flight), so I wonder if this means that British Airways didn't in fact have a duty of care (for providing food and drink) during the delay at departure. It wouldn't have been so bad if they let us all wait in the airport terminal. But we were all stuck on the plane. Perhaps that this is one of those things that fall between the cracks in the regulations.


Thanks
Corwin

Corwin

I used Resolver (resolver dot co dot uk) to issue my flight delay compensation claim with BA. It worked a treat and its free.



BA seems particularly sensitive to escalations (there is a facility within the resolver website to escalate cases when BA is slow to respond. However, you don't want to escalate too soon or before you've given BA a reaasonable chance to respond.

JPears

Duty of care begins after a 2 hour delay, generally.
Airlines seem to think that if you are on the plane, that DoC refreshments obligations don't seem to apply. I don't think this has been tested in court.

jpsartre

Corwin wrote: »

The delay at destination was less than 4 hours (for long haul flight), so I wonder if this means that British Airways didn't in fact have a duty of care (for providing food and drink) during the delay at departure.

If they reasonably expected the flight to be delayed more than 4 hours they have duty of care.

Caz3121

Corwin wrote: »

We boarded the flight about 1 hour late, then we were all stuck on the plane for another 3 hours (4 hours in total). We were not kept informed during the 4 hour period. Nor were we ever offered food (so I can't claim back food costs for food I never bought).

from your post it is possible that BA would not have known the delay would be 4 hours when they boarded the flight (or they would have left people at the gate rather than board) I suspect you were boarded so the captain could be ready for a take off slot to be available...but that didn't happen....

JonoMS

@jpears, yes it was the correct amount. Still no communication from BA though!