Flight delay and cancellation compensation, BA ONLY

Simplythebeast

Update re my ongoing battle with BA over flight delay compensation. They agreed that my flight from Vancouver to Manchester via Heathrow was 5 hrs late and offered a total of £440 for two of us based on the Heathrow to Manchester portion of the flight.
I pointed out that as this was one booked flight from Vancouver to Manchester with a connection, I should be entitled to €600 per passenger.
BA flatly refused and stated they would take no further correspondence re increased compensation.
I took the case to CEDR and today BA have agreed to pay a total of €1200 (£1064) into my account within three days.
Moral is, dont let them try to bully you into accepting their own interpretation of the rules, take your case to CEDR.

legal_magpie

Very well said. BA used to be proud to be the British flag carrier. Now they are trying to be the British version of Ryan Air, putting two fingers up to customers

lara40

I filed a claim for compensation using Resolver, our flight from St Lucia arrived back in the UK just under 4 hours late and took a detour via Grenada.
I have had a response from BA to say they are rejecting the claim 'because on the previous sector from St Lucia to Grenada the First Officer reported sick which prevented the aircraft operating as scheduled. under EU legislation, I'm afraid we're not liable for a compensation payment in this situation'
Our flight left late from St Lucia and then routed via Grenada to carry the passengers from earlier in the day. From Grenada then flew back to UK.
I was under the impression that crew illness was a valid reason for a claim. Can anyone shed any light on this for me please?
Thanks

Tyzap

Hi lara40,

BA must have forgotten about this court case that they lost. This article may help to remind them....

https://www.bottonline.co.uk/press-releases/judge-rules-crew-sickness-does-not-excuse-airlines-from-paying-flight-delay-compensation

Good luck.

BB.

Tyzap wrote: »

Hi BB,

Yes, the principal is the same, your flight was not directly affected. Sometimes the airlines put up a pointless argument in an underhand way to put claimants off. I'm sure you will get your compensation when BA see sense.

It also looks like passengers on BA850, LHR - WAW, are also due compensation.

Good luck and please keep us updated on your progress.

I just got a response from BA:

“Your claim’s been refused because BA0851 on 27 December was delayed for safety and security reasons, which resulted in us having to use an alternative aircraft to operate your flight. Under EU legislation, I’m afraid we’re not liable for a compensation payment in this situation.”

Just to remind everyone that it wasn’t my flight that was directly affected by the airplane change but the flight before and this resulted in the delay to my flight.

What would you suggest is the best course of action? Should I pass this to one of the ‘no win no fee’ firms?

Thanks for your contributions...

JPears

bb - sounds like BA obfuscating BS.
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jpsartre

BB. wrote: »

Just to remind everyone that it wasn’t my flight that was directly affected by the airplane change but the flight before and this resulted in the delay to my flight.

That doesn't mean you're entitled to compensation (nor does it mean that you're not). What matters is whether or not BA took every reasonable step to prevent your delay once it was determined that the originally scheduled aircraft couldn't be used.

Yvonnemmooney

Flight with BA was delayed by 4 hours and we missed our connecting flight resulting in an overall delay of 4 hours. We were flying from Accra to Heathrow, flight was delayed because the inward flight from Heathrow to Accra was delayed. We were told that the plane had to be repaired. Claimed compensation but this was denied as BA told me that the flight was grounded due to health and safety reasons, there was a report that there were bugs on the plane and it had to be fumigated. BA stating that it was out with their control. If I appeal do I have a chance of getting compensation. Thanks

Caz3121

put your flight details into EUClaim and bottonline's checkers, they will have access to the data to be able to confirm if the airline are correct (or not)

jpsartre

Caz3121 wrote: »

put your flight details into EUClaim and bottonline's checkers, they will have access to the data to be able to confirm if the airline are correct (or not)

They don't have access to anything. Most likely they'll say there's a valid claim whether it's the case or not.