Flight delay and cancellation compensation, BA ONLY

wardy3910

On our return journey from JFK to Manchester (via Heathrow) in October with BA, our flight from JFK was delayed by 30mins. This had a knock on affect with our connecting flight at Heathrow which we missed due to the delay. A number of passengers from the JFK flight managed to catch the flight but even though my family and another were fast tracked through by ground staff, we still were unable to catch the flight. Because of this, we had to wait 7 hours to be put on the next available flight. When I complained to BA, they said that we could not claim any compensation as the original flight was only delayed by 30mins.
Can anybody give me their thoughts or advice on this one please?

jpsartre

It's the delay at the final destination that matters so if you missed your connection due to non-extraordinary circumstances you are due compensation.

JPears

If its a BA booking (both flights) this needs to be reposted on the BA thread please.
Creating your own personal thread clutters up this board badly.

Mirene_2

About to board at Oakland USA ( destination London Gatwick) when told flight not leaving due to mechanical problem so would be taken to San Fransisco for later flight to London Heathrow which was scheduled to arrive at 15:00, more than 4 hours later than our original flight to Gatwick at 10:50.
We had a connecting flight from Gatwick to Alicante, Spain but not with BA, but had to get to Gatwick - that was why we originally booked the Oakland to Gatwick flight.
The Heathrow flight arrived just less than 4 hours (14:20) after our original flight to Gatwick was due to arrive (10:50) We had a mad dash from one airport to the other and managed to catch our flight to Alicante arriving at Gatwick just after 16:00. BA have reimbursed our cost of connecting travel but state as we arrived at Heathrow less than 4 hours late we were only entitled to €300 each compensation, which they have paid. However, I consider our original contracted destination is our 'final destination' - Gatwick, and the time we arrived there was more than 4 hours later than scheduled and as such, should be entitled to €600 each. (We arrived there a lot faster by arranging a car rather than National Express etc. No one could have gone from landing at Heathrow at 14:20 and arrived at Gatwick before 14:50.) Would appreciate views on this.

Justice13075

yes, you are correct they owe you 600 euro's per person.

JPears

like he says, you are correct. its your orgianl destination arrival time that counts.
Shame on you BA for being dishonest with your customers.

Mirene_2

I have seen advice on this site about emailing the CEO direct but don't know what their email address is - any advise?

jpsartre

Why would you need to do this? Is BA continuing to reject your claim? Alex Cruz is CEO but I guarantee that he will not be reading any emails you send him.

Mirene_2

It was what some people in the past recommended to get a result.
BA are still insisting the time we arrived at Heathrow, not Gatwick, is the critical time. So, I wish to take it further.

jpsartre

Either file a complaint with CEDR or send them a notice before action. You have an open and shut case.